Taunton, Somerset
£30000 - £35000 Per Annum
Permanent, Part-time, Full-time
Job description

Senior Service Delivery Manager

Our client is seeking a female Senior Manager to provide strong and effective leadership and manage the effective delivery of trauma informed services across Avon and Somerset.

Due to the nature of the role applications are open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Salary: £30,000 - £35,000 (dependent on previous experience)

Hours: Full Time - 37 hours per week – however 4 days a week or flexibility will be considered.

Duration: Permanent

Based: The role can be based from either the Bristol or Taunton Hub (Travel across the region is required) 

Benefits: 5% pension, 27 days annual leave + bank hols (pro rata)

Closing Date: 20th July 2020

About the role:

Our client is a charity that provides vital support to victim-survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES helping them to rebuild their lives. As Senior Service Delivery Manager you will provide strategic leadership and senior management of the service delivery and volunteer team.

You will ensure that victim-survivors of rape and sexual abuse can access trauma informed, safe, effective, holistic and accessible services to meet their needs. This will include the development of responsive new services, considering creative and innovative approaches to reducing waiting times for survivors and engaging with underserved communities. As part of the Senior Leadership Team you will be responsible for driving organisational change, improvement and embedding best practice across services in a growing organisation with a fast-moving funding environment. You may be required to deputise for the CEO on occasion.

About you:

To be successful in this role you will be a resilient leader, passionate about supporting women who have experienced sexual violence and show a commitment to the vision, mission, aims and values of the organisation, keeping the service user experience and voice at the heart of all work.

Some of the key skills and experience essential to this role are:


  • Significant experience of leading, motivating, developing, and managing teams
  • Experience in operational management with skills that are transferable to our client’s services
  • Experience at senior level of successful financial management, including responsibility for multiple complex budgets
  • A proven track record of business planning and managing a diverse range of services across a geographical region and multiple sites
  • Ability to visualise, propose and implement changes to promote efficiencies and to develop and improve systems and procedures


Although not essential, experience of managing support services for people with complex needs, or clear understanding of trauma or sexual abuse and its impact would be highly beneficial for this role. As would a knowledge of safeguarding procedures, best practice, and legislation.

If you'd like to really make a difference and work for an organisation that believes and supports survivors of sexual violence, values diversity & inclusion and strives for attractive working conditions, then apply today! 

Our client values diversity and welcomes applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as BME, who are currently under-represented. They are a Disability Confident Committed Employer. Their current premises are wheelchair accessible.

*The post is subject to an enhanced DBS (CRB) check and open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Other roles you may have experience of could include: Operations Manager, Head of Operations, Head of Service Development, Senior Service Delivery Manager, Sexual Assault and Abuse Support, ISVA, Operations manager- Domestic Abuse, Senior Service Manager, COO, Domestic Violence Programme Manager etc.

Posted on: 22 June 2020
Closed date: 20 July 2020
Job ref: 1829
Tags: Management, Operations