Greater London
£23000 - £25000 Per Annum
Contract, Full-time
Job description

Support Officer

We have an exciting opportunity for a Support Officer to deliver support through calls, emails and other means (e.g. via text, online, support forum) to people affected by mental illness and to support and mentor our skilled volunteers.

Position: SANEline Support Officer

Location: London - Office based and home based (during Covid). Candidates must live within a commutable distance, as the role will be solely office based post Covid

Salary: £23k to £25k per annum

Hours: 37.5 per week including regular evening and weekend work

Duration: Initial one-year contract, subject to six months’ probationary period

Benefits: Employer contribution pension scheme, 31 days’ holiday including bank holidays. Office is in easy walking distance of tube and overland stations.

Closing Date: Tuesday 15th December 2020 at 9 a.m.

About the Role

The service offers emotional support and information to anyone affected by mental illness through its helpline, text, email and written support and the online Support Forum. These services are provided by a team of volunteers who undergo rigorous training and give hundreds of hours of their free time each year, as well as by dedicated and experienced staff.

Support Officer responsibilities include:


  • Delivering support through calls, emails and texts to anyone affected by mental illness
  • Creating a safe and supportive team environment with volunteers
  • Debriefing volunteers on their work with callers
  • Working as part of a team to build understanding and use your knowledge and experience to ensure our callers are effectively supported


About You

As a Support Officer, you will have experience of:


  • Working to support people with a range of mental health related needs
  • Working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service
  • Providing high-quality written and verbal support to people asking for help


You will:


  • Be a compassionate, empathetic person who has a friendly and warm nature
  • Be able to work with distressing and challenging content, support callers with complex needs and ensure self-care
  • Have good general knowledge of the mental health system, access, treatment and common relevant legislation; and available support structures for people with mental illnesses and carers


About the Organisation

A UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness.

It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through its helpline, email and text support and Online Forum; and promote and host research into causes, treatments and therapies.

Other roles you may have experience of could include Complex Needs, Mental Health, Mental Health Support, Mental Health Support Worker, Mental Health Service, Recovery, Social Service, Social Services, Housing and Health, Social Care, Care and Support, Outreach, Crisis, Refuge, Services Manager, Helpline, Emergency Helpline, Advice, Adviser, Psychiatric Nurse, Family Support, Carers’ Services 

Posted on: 26 November 2020
Closed date: 15 December 2020
Job ref: 2017
Tags: Advice, Information, Social Care/Development