Fundraising Assistant, joining a research charity based in London. Hybrid Working, 2 days office and 3 days from home.
Experienced proving a 'first point of contact' service, with excellent Customer Services, Supporter Services, Fundraising Assistant skills? Enjoy a varied role, providing support with an array of supporter and events enquires, and would like to gain experience across fundraising Challenge Events, Individual Giving, and Legacies?
Working with the Head of Supporter Engagement, you will provide first point of contact service to all supporters, helping to maximise value of relationships with existing and prospective supporters:
- First point of contact for new and existing supporters via; telephone, mail, email, or social media.
- Provide relevant information in response to enquiries and concerns relating to events, sign ups and donations
- Ensure all supporters feel valued and motivated by sending thank you letters
- Support the challenge events team with stewarding participants and manage events collateral.
We are looking experience working in a similar environment; Customer Services, Supporter Services, Fundraising Assistant role, where you have managed 'first point of contact' enquires with supporters or customers. Excellent communication and written skills. And experience of using a CMS/Database for recording information.