£26500 - £27000 per annum
Job description

Enjoy providing Supporter Care and skilled in Processing Donations? Looking for a varied role and working with the wider fundraiser team?

Supporter Care & Donations Coordinator, joining a small and growing fundraising team, working for a Children's Charity based in Central London.

As the Supporter Care Coordinator, working with the Head of Fundraising and closely with the Individual Giving Officer, you will play a central role responsible for supporter care and processing donations. You will:

  • Act as first point of contact and respond to all fundraising enquiries via email, phone or letter, providing a friendly and efficient supporter care service.
  • Send various correspondence; welcome packs and emails, thank you letters, gift statements, direct debit admin letters, reactivation letters.
  • Process all one-off donations and DDs received online, via phone, cheque, CAF, cash, Just Giving or other means.
  • Reconcile donations and maintain and record all donation information on CRM database.
  • Work alongside the Finance team to process gift aid claims and run regular reports on donations as required for the fundraising team.
  • Input all new donor information onto CRM and maintain existing data records for use across fundraising.

This is a really varied role, working with a wonderful team who are continuously developing and achieving great success across new campaigns and appeals. Our client is looking for a team player and enthusiastic individual who has:

  • Outstanding donor communication skills to provide excellent Supporter Care.
  • Experience of processing donations payments, ideally DDs and one-off donations.
  • Experience of working with CRM systems/charity databases - ideally Microsoft Dynamics.
More about NL Recruitment
NL Recruitment

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Posted on: 07 January 2020
Closed date: 21 January 2020
Job ref: HQ0000011596
Tags: Fundraising