Luton, Luton
£20,478 per year
Permanent, Full-time
Job description

Job Title:

Outreach Worker – Supporting Migrant Rough Sleepers Luton ROMANIAN


Welfare Services


37.5 per week or negotiable subject to availability

Some unsocial hours and weekend work will be required. This will involve regular 5am starts or a 1am finish no more than once a week.

Bank Holidays may be worked on a rota basis for which time in lieu may be taken.

There may be a requirement to work for one Saturday morning each month.


Annual Leave:

25 days plus bank holidays



£20,478 pa

Probationary Period:

6 Months

Conditions of employment

As contained in staff contract and NOAH Enterprise’s Statement of Terms and Conditions of Employment and Staff Handbook.

Reporting to:

Outreach Team Leader


This is an exciting and challenging opportunity to make a real difference in the lives of those who are among the poorest in our community. Your initial remit will be to ensure that migrant rough sleepers in luton are offered prompt and effective support to move away from life on the streets. You will be committed, compassionate, caring, have common sense and be empathetic to the needs of those among the most deprived. The clients may be chaotic, have mental health and addiction issues but need your help and support.


You will understand what is important to people of all nationalities and the type of challenges that they face in achieving these in modern Britain and in particular be able to communicate with Romanian nationals. 


Throughout your work you will have considerable autonomy and significant periods of time lone-working enabling you to make a personal difference to people’s lives. You will have excellent time-management, prioritisation, organisational, inter-personal, and administrative skills. You will be competent in IT and communication, have the ability to build relationships with people from many nationalities and a commitment to help those in need. You will be persistent and undaunted in the face of seeming adversity.


Purpose of the job

  • Working as part of a wider outreach team you will provide an effective Street Outreach Programme meeting rough sleepers at the earliest opportunity.
  • Work with the NOAH Welfare Centre, NOAH Academy and NOAH Social Enterprise as well as the Local Authority and other agencies to open new opportunities for migrant rough sleepers to make positive changes in their lives. In particular to lead, mentor and motivate migrant rough sleepers through to achieving success in either finding sustainable work and a settled lifestyle or a positive reconnection to their home country.
  • As well as achieving these outcomes be prepared to support holistic needs such as addressing health and other issues such as substance misuse, maintaining their tenancy and managing their finances, reducing offending and establishing positive social networks in the community.
  • Support vulnerable people to apply for the EUSS scheme and find innovative ways to successfully evidence their history in the UK.
  • Deliver the outcomes specified in the conditions of grant re the Supporting Rough Sleepers with No Recourse to Public Funds (NRPF) project i.e.
  • Monitoring the total migrant rough sleeping population size
  • Increase numbers engaging in training in English
  • Increase numbers engaging in ‘preparation for employment’
  • Increase numbers engaging in work experience
  • Increase numbers reconnecting
  • Increase maintained reconnections
  • Increase numbers moving into and staying in employment
  • Prepare case studies where lessons have been learnt and successes achieved.

Main Duties and Responsibilities























  • Visit the localities that migrant rough sleepers frequent such as camps, parks, woods, disused buildings and other sites at the regularity prescribed in visiting schedules at the hours prescribed;
  • Enter into conversation with them via their native language where possible with a view to persuading them to engage with NOAH’s services;
  • Upon engagement and as a priority help them into stable accommodation where finances exist;
  • Act as a front-line worker with rough sleepers by completing a needs assessment and support plan. Setting objectives targeted towards the end goals of either finding work or reconnecting such as
  1. Learning to speak English fluently (b) Understanding the customs of the UK.
  • Respond quickly to new referrals and rough sleeper sightings. Keep a caseload of up to 20 clients making sure that they are all visited weekly. Complete weekly tasks allocated by the Outreach team leader within a 7-day deadline;
  • Liaise with statutory authorities on behalf of clients regarding housing, benefits and health issues as their ‘single trusted adult’.
  • Accompany them to meetings as required to remove any barriers to engagement and actively prevent drop out by flexible, creative and personalised key working;
  • Identify barriers to employment/reconnection and work creatively with the NOAH welfare team to overcome these.
  • Encourage clients to make effective use of all NOAH resources such as preparation for employment programmes, English language programmes, training and voluntary work experience, job readiness workshops, obtaining of ID documents and relevant qualifications.
  • Encourage all clients to actively play a growing part in their recovery from homelessness by sharing tasks and preventing dependencies from developing. Work towards appropriate discharge from the service and onward referrals where needed;
  • Maintain a statistical record of activity, outcomes and outputs achieved and monitor improvement and/or regression where appropriate;
  • Submit written reports as required;
  • Maintain comprehensive client files for all individuals on the NOAH Database including Support Plans, Needs and Risk Assessments, Client Questionnaires and all Client contact;
  • Maintain an up-to-date online outlook calendar to ensure safe and effective lone working and comprehensive daily scheduling.
  •  Ensure a consistent Street Outreach Presence is maintained with frequent spot checks.

General Requirements

Contribute to NOAH Enterprise Welfare team duties by: -

  • Assisting on a rota basis with the staffing of NOAH Enterprise Bank Holiday, weekend and Christmas Luton Welfare Centre opening;


  • All duties to be carried out in accordance with the policies and procedures of NOAH Enterprise;
  • Attend any meetings, seminars, training sessions as requested both on and off NOAH Enterprise premises;
  • Complete the care certificate qualification before graduating from the probationary period
  • The post holder may from time to time be asked to undertake other duties as specified by the Chief Executive, Head of Welfare Services or Outreach Team Leader.  Permanent changes to the job description will only be made in negotiation with the post holder.

Christian Ethos:

The work of NOAH Enterprise is founded upon a Christian ethos and it is expected that the post holder will respect this ethos.

More about NOAH Enterprise
NOAH Enterprise


NOAH Enterprise is a charity which seeks, out of Christian conviction, to help the most disadvantaged in the local community. ... Read more

Posted on: 02 September 2019
Closed date: 02 October 2019
Tags: Advice, Information, Support Worker