Service user support
- Manage a caseload of learning4living service users on their support journey with the Hope Centre.
- Carry out holistic needs assessment to capture individual learning/support needs for the service users’ employability pathway and action planning to ensure support needs are managed
- Ensure service user remain motivated to engage and their involvement is person-centred
- Listening to service users and encouraging positive steps towards personal development.
- Providing advice, information, practical and emotional support to service users regarding their employability pathway and general support needs
- Regularly reviewing and reporting findings of caseloads to Skills and Employability Lead.
- Advocate for service users with internal and external services to ensure service users are engaging with the right support services and referrals to such services are appropriate
- Complete full, detailed and accurate records on the database.
- Complete relevant employability service and funding paperwork to required standards.
- Carry out regular progress reviews with service users.
- Ensure internal and external colleagues are kept up-to-date with service users engagement and progress.
Training design/delivery and group facilitation
- Design relevant groups and training resources (including Employability)– to include (where necessary) lesson plans, PowerPoint presentations and training handouts.
- Ensure all training & group materials are consistent with recognised learning standards.
- Support in the training of other staff/volunteers to deliver training courses and facilitate groups
- Work with volunteers to ensure that learning support is available for identified learners during training and workshops.
- Keep accurate registers of all lifeskills/training sessions delivered and report any concerns with learner attendance or progress on the database and to the Service Manager
- Deliver engaging and interactive training sessions and groups
- Ensure all preparation is completed prior to training/group sessions – including printing of all relevant paperwork and delivery area set up correctly in advance.
- All information must be maintained within GDPR regulations and maintains confidentiality.
- Always maintain professional boundaries with service users.
- To ensure that all mandatory training is complete within specified timelines
- To update knowledge and understanding of safeguarding procedures and report any concerns timely and as per policy
- To be an active and effective team member.
- To work some hours outside of normal office hours (including evenings and weekends).
- At all times to carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures.
- To offer support and guidance to volunteers within the service
- To maintain a professional level of communication at all times.
- To keep clear records and plans of all contacts with service users, professionals and meetings with external agencies.
- Undertake other duties as may be reasonably determined by the Service Managers, Head of Service Delivery, the CEO or Board of Trustees.
- To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.
- To adhere to the relevant health and safety requirements at all times and ensure registration of all visitors, volunteers and service users on site.
- To raise and maintain service user records in terms of attendance to workshops and as required for case management.
- To complete and file required records in line with the requirements from external funding bodies.
- To record, monitor and report on service user progress and outcomes.
- To attend staff meetings as and when required.
- To attend relevant training sessions and courses.
To carry out other reasonable tasks as requested by the Skills and Employability Lead or Head of Service Delivery.
- To support service users in identifying realistic job/career choices and plan a pathway to getting back into work and (or) engaging in meaningful activity and life skills
- To provide service users with the tools and knowledge to independently seek employment/volunteering/learning opportunities.
- To support engagement in and delivery of Hope Centre’s ‘life skills’ programme of activities
- To deliver essential work skills training for sustainable employment.
- To support recent and relevant competency-based work experience.
- To provide opportunities to connect with local agencies, businesses, and charity partners to move service users closer to secure paid employment, learning or long-term volunteering.
- To work holistically with users of the service, focusing on an improvement in confidence and self-esteem and progress towards personal objectives
- To offer preventative support to stop a cycle of homelessness / poverty, supporting personal growth
- To work cohesively with other internal service delivery, including specialist Mental Health & Substance Misuse teams
- L2 English and Maths
- Evidence of continual professional development
- L3 or above Education or Training qualification (or willingness to complete)
- Education assessor or verifier certification
- First aid Certificate
- Good understanding and awareness of housing and homelessness issues
- Understanding of how mental health and substance misuse may impact on ability to seek and sustain employment
- Understanding of the barriers to employment for those who have experienced homelessness or are living in food poverty
- Understanding of risk assessment and risk management in working with vulnerable adults
- Knoweldge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner.
- Understanding of the principles of coaching and mentoring in supporting independent choice and overcoming barriers
- Have experience of working in an advice and guidance setting, recruitment or support work setting
- Experience of preparing service users for work and training
- Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations
- Experience of training design and delivery
- Experience of designing workshops around homelessness, employability or independent living and facilitating groups
- Have experience of delivering career advice or progression
- Have experience of training and risk assessment in working with service users with vulnerabilities/long term unemployed
- Experience within a challenging, target driven work environment specifically within a mental health, substance misuse or employability skills setting
- Awareness of local services
Skills & Abilities
- Ability to deal with stressful and difficult situations in a calm manner
- Excellent presentation skills
- Excellent negotiating and advocacy skills, and the drive and commitment to achieve positive outcomes for service users
- The ability to communicate effectively, both across all levels of the organisation, and with external stakeholders
- Ability to take control and responsibility for stressful, disruptive or highly-charged situations, calling on emergency services when required.
- Excellent organisational and record-keeping skills
- Ability to work on own initiative and work well under pressure, prioritise work and meet tight deadlines
- Empathetic and able to relate to staff, volunteers, service users and external agencies
- To keep composure in the face of emergency and unexpected events
- Ability to prioritise and manage workload
- Experience of using motivational Interviewing techniques
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Willingness to complete Enhanced DBS
- Full clean driving licence
Closing date of application if 28/10/2021.