Maidenhead, Windsor and Maidenhead
£25,000 per year
Permanent, Full-time
Job description

Reporting to the Director of RA Services, the Volunteer Engagement Coordinator will be a vital part of the NRAS team, working closely with membership and information & support teams as well as supporting Policy & Communications and Fundraising activities.  This role will be responsible for the recruitment, training and ongoing support to all volunteers in the various activities they undertake representing and supporting NRAS goals and aims. Online and face to face support will be required to motivate and manage the diverse group.

The Volunteer Engagement Coordinator will also have responsibility for distribution of regular communications to all volunteers to encourage and inspire their activities as well as acknowledging their achievements.

The post holder will oversee the charity’s groups’ activities across the UK and look to develop the group network further by empowering them to be local ambassadors for the society. There is administrative support NRAS office offers to the groups to help with their promotion of their activities and finance management.

The post holder will need to be organised, focused and member/volunteer oriented with how they work, sometimes managing competing deadlines. 

The VE Coordinator will be responsible for ensuring compliance with GDPR and ensure data and contact details are handled appropriately, updated as required and stored securely on Salesforce. 

Main Responsibilities

  • Responsible for supporting all NRAS Groups across the UK with email promotions for meetings, updating the website, creating printed promotional material along with regular contact with Volunteer Group Leaders and supporting them with other requests as required.
  • The Volunteer engagement coordinator will be responsible for maintaining and updating salesforce database to ensure for all communications relating to group or volunteering activities are accurately maintained in line with GDPR.
  • Responsible for recruiting and managing all Volunteer applications for NRAS and JIA at NRAS and inducting and training new Volunteers.
  • Responsible for managing and supporting the NRAS Volunteer Ambassador networks across the UK, establishing tasks and projects and setting up a Young Ambassadors programme.
  • To set up a programme of presentations where volunteers will engage wit ha wide range of services and organisations such as NHS to promote the work of NRAS increasing access to the RA community, family and friends
  • Responsible for finding and matching Volunteers to take part in numerous projects and events across the UK, ensuring volunteers are equipped and  fully briefed, maintaining communications between the stakeholders and volunteers.
  • Work with the Information and Support Team to ensure their needs are being met with the Volunteers that are available for the Peer to Peer telephone support programme and New2RA Right Start, supporting them as required with further recruitment.  
  • Work with the Director of Services, the National Patient Champion and the Youth and Family Services Manager to create an effective and robust volunteering strategy that will cover all areas of the charity and the requests for volunteer activity from the numerous external stakeholders.
  • Work with the Head of RA Services, the National Patient Champion and the Youth and Family Services Manager to create online and some face to face training for new and existing NRAS Volunteers to build on our existing programmes.  
  • To travel within the UK to help build and maintain relationships with NRAS Groups, Volunteers and stakeholders including rheumatology teams who support the local NRAS groups, identifying suitable volunteers ti further NRAS strategy aims and objectives.
  • Responsible for adding NRAS Group attendee and Volunteer details to the NRAS database, ensure mailing lists are kept up to date and are compliant with GDPR.
  • To ensure expenditure is kept within budget.



To participate in NRAS team training and contribute to team activities.

To attend regular team meetings and individual catchups.

To undertake any other duties as requested by a manager consistent with the role.

The role will involve working outside of Monday to Friday and 9-5, there will be travelling throughout UK.

To maintain a standard of dress that is appropriate to the role.

To maintain confidentiality at all times and ensure respect for all other members of staff.

To communicate effectively with all NRAS staff and volunteers.

Position in Organisation

The post holder will report to the Director of RA Services.

The post holder will work closely with:

  • Director of RA Services
  • NRAS Members, Groups and Volunteers
  • The NRAS Helpline Team and the Publications and Information Resource Manager
  • Rheumatology Health Professionals across the UK
  • External industry contacts
  • The Youth and Family Services Manager for JIA at NRAS

The post holder may also work with:

  • The Trusts and Giving Manager
  • The Trusts and Company Giving Fundraiser
  • Policy and Communications Manager
  • Membership Officer
  • Marketing and Communications Team

Other Duties

  • Regular travel (UK based) including overnight stays
  • Out of hours working, potentially including occasional weekends
  • Any other duties as requested by the SMT

Person Specification

Essential Qualifications - A level
Desirable Volunteer Management Qualification


  • Work in a similar role managing volunteers in a charity setting
  • Implementation of volunteer recruitment and training programmes

Knowledge and Skills

  • Excellent written communication skills
  • Excellent people skills
  • Proficient use of databases
  • Proficient use of Microsoft Office package
  • Use of Salesforce database
  • Understanding of MailChimp or other mass email marketing tool
  • Understanding of the health environment
  • Understanding of rheumatoid arthritis and its treatment

Personal Circumstances & Attributes

  • Full driving licence and car owner
  • Outgoing and friendly personality, able to communicate confidently with people of all levels, from health professionals to stakeholders and volunteers
  • Ability to build and maintain positive relationships with volunteers and be a motivational influence
  • Ability to work under pressure and to deadlines
  • Ability to prioritise and manage multiple projects
  • Highly motivated and committed
  • Great attention to detail
  • Flexible
  • Team player
  • Positive outlook and approach, can do attitude
  • Ability to represent charity at external events
  • Willingness to travel and work out of hours when required

Desirable - Confident presenter/speaker either in a training environment or at events

This role is based on a 35 hours per week flexible working hours to accommodate work requirements.

Location: Maidenhead, there is scope for the role to be based in another part of the UK with remote working and management systems.


More about NRAS

The National Rheumatoid Arthritis Society (NRAS), is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and ... Read more

Posted on: 14 January 2020
Closed date: 11 February 2020
Job ref: nras-vol-coord
Tags: Volunteer Management

The client requests no contact from agencies or media sales.