£42,571 - £50,083 plus applicable allowances (London weighting £3,366)
Permanent, Full-time
Job description

Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as Associate Head of Supporter Development, and get more people involved in change that means everything.

The NSPCC is looking to significantly grow our income in new and innovative ways. To achieve this growth we need the very best team in place to deliver to ambitious targets. The Individual Supporters department is responsible for the largest single source of income for the NSPCC. Our donor base of almost 710k Supporters generated almost £50m in the last financial year and growth in this area is instrumental to achieving NSPCC’s ambitious overall income growth.

The Role

We are looking for an Associate Head of Supporter Development who will lead a skilled and experienced team of 11, responsible for the strategic development, delivery and growth of our supporter development programme. You will be responsible for a busy and dynamic programme, developing supporter loyalty to achieve our income targets and KPIs. The role is responsible for a diverse programme of work including loyalty, welcome, raffle and lottery, legacy stewardship, cash and product journey development and delivery.

The role will play a leading role in maximising income from existing supporters through the proactive and planned management of supporter communications journeys. You will lead your team to increase the lifetime value of a supporter through application of data driven insight to our marketing communications.

About you

The Associate Head of Supporter Development will have significant experience and success in developing, delivering, and monitoring supporter strategies and plans and finding new ways to drive growth.

You will be highly collaborative, working across multiple teams and across the whole of NSPCC'S leadership team. You will strive for excellence, using your leadership skills and experience to challenge your team to continually achieve the the highest possible standards. You will have substantial experience of budget management and financial planning, be highly numerate with a proven track record of handling expenditure and income targets.

In return, you will be offered some brilliant benefits including a competitive salary, a flexible approach to working (homebased and hybrid working available), 29 days holiday a year and a chance to work in a growing team committed to income growth and change for children. 

Join us and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives.

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

Refreshed on: 28 May 2022
Closed date: 05 June 2022 at 23:59
Tags: Management, Business Development