Birmingham, West Midlands
£41,736 - £49,101 per year
Permanent, Full-time
Job description

Safeguarding Service Head


At the NSPCC, our vision is to end cruelty to all children in the UK. An ambitious but worthwhile mission — and one you will help us achieve as a Helpline Service Head.


Every childhood is worth fighting for. This is our belief. It drives us.


Position: Helpline Service Head

Salary: £41,736 - £49,101

Location: Birmingham

Vacancy Type: Permanent

Working Hours Per Week: Full time (35 hours) - Please note that this role requires some shift work to be undertaken


Closing Date: 20th October, 2021


The Role

At our UK-wide Helpline, our priority is to empower the public to protect children and young people. Based in our Birmingham office, as Service Head you will use your extensive knowledge and highly-developed skills in safeguarding and child protection to influence practice and ensure high-quality service delivery in a fast-paced and dynamic environment.


You will contribute to service, division and organisation-wide management forums, and provide live oversight and support in the Helpline environment as part of the duty management rota.



About You  

You will bring to the role significant management experience of delivering a safeguarding service in a statutory and/or voluntary sector setting, and of working closely with partner agencies and stakeholders to achieve better outcomes for children.


You will be able to motivate a large team of people based in different locations to achieve service objectives and meet key performance indicators, and you will provide direct line management support to a group of Helpline Practice Managers.


This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.



In Return

This is a real opportunity to make a difference to children’s lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities.  We offer a variety of rewards and benefits including: generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.


Join us and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that matters, and that impacts millions of young lives!


Other roles you may have experience of could include: Safeguarding, SQA, Child Safeguarding Practice Review, Child Safeguarding, Helpline Service, Safeguarding Lead, Service Manager – Safeguarding Team, Quality and Safeguarding Manager, Helpline Safeguarding Practitioner, Helpline Practice Manager, etc.



Posted on: 11 October 2021
Closed date: 20 October 2021
Job ref: 2747
Tags: Advice, Information, Senior Management