North Yorkshire
£17500 per annum
Job description
Network Team Administrator
Location: York – Office Based
Salary: £17500 per annum


We are Onebright, the on-demand mental health company building a brighter way to provide life-changing support for people around the world. Formed in 2021, Onebright is the coming together of three leading mental health companies – CBT Clinics, Efficacy, and Moving Minds.

We have almost 50 years of combined experience in mental health, and a network of over 3,000 clinicians of varying specialities; including Practitioner Psychologists, CBT Psychotherapists, EMDR Consultants, Psychiatrists and Child and Adolescent Clinical Practitioners. providing healthcare solutions in 49 languages.

We believe that everyone should have access to the right mental health treatment wherever and however they need it. Already the biggest provider of outpatient mental health care in the UK and Denmark, we are on a journey to become the leading mental health provider internationally.

We combine evidence-based therapies and a world-class clinical network with cutting edge digital technology to support over 40,000 people a year.

Working as a Network Administrator at Onebright

You will be responsible for ensuring the smooth and efficient administration of the Onebright Network to meet the diverse needs of customers and clients. You will work closely with the Network, Clinical and Operational teams to implement agreed processes to maximise productivity and efficiency by undertaking relevant monitoring and audit activity to ensure expected performance targets are met and highlight areas for improvement.

Key Responsibilities

- Receive and deal in a prompt and professional manner with all enquiries made in person, by telephone or by email, escalating to the relevant team where necessary.
- Monitor email inboxes and complete associated tasks
- Provide key administration functions for the network team
- Set up new clinicians on the appropriate network management software, ensuring that each clinician meets the required criteria before they are placed on the panel
- Ensure that each clinician continues to meet the required standards and compliance, and undertake a yearly re-accreditation check
- Conduct a monthly check of the HCPC, GMC and NMC to ensure clinical supply network compliance with regulatory bodies
- Ensure the performance and achievement of SLA’s are monitored and provide monthly reports which highlight issues and make suggestions in regard to potential solutions
- Complete any administrative tasks that maybe required for example filing, photo – copying, binding etc.
- Establish, maintain and update office manuals and computer records, files and correspondence.
- Research and prepare reports as required by Managers within the business


- Assist in the growth of the clinical network capacity in line with business need
- Ensure that the process for removing clinicians from the network is followed when appropriate to do so
- Provide audit feedback activity as necessary to maintain and improve standards

Other duties

- Support other business administration functions when instructed by the Company
- Ad – hoc duties may be required and or instructed by the Company

Key Skills:

- Management – Management of own workload using time effectively to prioritise and plan key tasks to effectively administer the clinical supply network in line with business needs
- Positivity – Cultivate positive relationships with internal and external colleagues
- Communication – Express thoughts and feelings in a way that maintains effectiveness, motivation and optimism
- Collaboration – Work as part of a team, encouraging open discussion of any issues identified to enable the service to be the best it can be
- Organisation – Self-driven, meticulous, with high levels of attention to detail appropriate to due diligence activities
- Problem solving –Instigate practical hands on approach to problems encountered whilst employing critical thinking to identify possible solutions
- Flexibility – Be able to adapt quickly and efficiently in line with the changing needs of the role
- Delegation – Delegation of relevant tasks to other members of the team where appropriate
- Stress management – Be aware of and manage stressors, which may arise within the role
- Proficiency in IT

Essential Criteria

- At least 1 years’ experience in an office administrator role

You may have experience of the following: Administrator, Administration, Office Administrator, Office Assistant, Admin Assistant, Administrative Assistant, PA, Personal Assistant, EA, Executive Assistant, Business Support Assistant, Scheduler, Office Manager, etc.

Ref: 103 689
Posted on: 14 October 2021
Closed date: 19 October 2021
Job ref: 103689
Tags: Admin