Permanent Operations Jobs

This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly. 

We are excited to seek a new Chief Executive Officer to provide leadership, vision, development and direction to our impactful and dynamic work. Youth Realities has substantial growth potential, and would benefit from an influential leader to shape and deliver a new strategy to increase our impact, income and partnerships.

This is an inspiring position that requires deep alignment with our vision and values. As an organisation almost exclusively supporting young women and girls, the trustees are encouraging applications from candidates that identify as women.

Contract: Permanent, subject to a five-month probationary period
Hours: full-time, 28-35 hours per week. Youth Realities hosts a fortnightly 4-day working week policy.
Location: Hybrid working, with in-person requirements from Youth Realities’ office in Colindale (NW9 5XW) and attending events where required in London.
Salary: £46,800 - this is based on current resource and trustees are open to salary increases as funding becomes available.
Start date: August 2024.

Key attributes and experience for the role includes:

• Experience working within the VAWG, youth and/or domestic abuse sector, or an excellent understanding of VAWG/ domestic abuse/ teenage relationship abuse
• Track record of successful leadership in a senior role
• Strategic, creative and operational thinking
• Ability to form and sustain trusted relationships with partners, funders and stakeholders
• A dynamic and positive attitude when responding to challenging and changing circumstances
• Willing and able to be a core team member, contributing where required to wider operational attainment.

Founded in 2016 and formally established in 2017, Youth Realities is a specialist youth and survivor-led charity supporting young people, primarily young women and girls aged 11-25, impacted by teenage relationship abuse.

Our vision is a world where young people live free from relationship abuse and violence.

Our mission is to end relationship abuse and violence by working with young people to provide specialist spaces for prevention, intervention and healing.

About Us:  At Refugee Resource, we are dedicated to relieving distress, improving wellbeing, and facilitating the integration of refugees, asylum seekers and vulnerable migrants in Oxfordshire.

Our mission is to provide psychological, social, and practical support to those in need.

Key responsibilities:

Work closely with the Chief Executive and team to maintain effective services for our clients.

• Lead the team to ensure the services are delivered to a high standard
• Implement new service delivery opportunities
• Act as Safeguarding Lead
• Effective collaboration with partners

Join a Thriving Team:

In a rapidly changing landscape, Refugee Resource is committed to delivering top-quality services and expanding our training initiatives for organisations working with refugees.

We are looking for an ambitious and driven individual who is passionate about building businesses that change lives. This individual will help us continue to develop excellence across all that we do for our staff team and our customers. We are looking for someone who naturally thinks about ways to improve businesses and thrives in driving forward change.

You will work closely with the Head of Enterprise (HofE) and the Leadership Team to ensure that both enterprises are fulfilling their key mission which is to create genuinely life-giving work and that our employees excel at.

About us

Upbeat Communities was founded in 2005 to support refugees and asylum seekers to rebuild their lives through a whole range of support including training, social activities, befriending and hosting. Upbeat Communities became a registered charity in 2015.

In 2013, Upbeat Communities launched Derby Language School (DLS) which is a social enterprise that provides language courses to individuals and organisations in the East Midlands. Alongside generating considerable income for the charity through its private and corporate classes it also provides quality language training for many refugees through contracts with councils.

In 2021, Upbeat Clean was started in response to significant challenges that refugee women have in finding employment to support their families. Upbeat Clean’s 5-year goal is to be able to offer a Real Living Wage job to every refugee woman who needs one in Derby. Upbeat Clean is fast becoming the most talked about commercial cleaning business in Derby with contracts at key venues like Derby Museums, Getinge, Vaillant, Quad, Deda and large offices across the city.

The two social enterprises (DLS and Upbeat Clean) have grown substantially over the last two years with a combined expected turnover of around £700,000 in 2024/25 and more rapid growth ahead. We have over 30 employed cleaners and 20 freelance teachers and interpreters, with over 40 corporate contracts and 100 private clients.

Main duties and responsibilities

Strategy, Analysis & Development:

 • Continuously focus on balancing fast social enterprises growth while pursuing excellence for our customers.

• Support with the development of the overall business strategy.

• Lead on key business changes.

• Support in the development and implementation of marketing strategies for both enterprises.

Operations:

• Oversee the day-to-day business needs of Upbeat Clean and DLS.

• Lead recruitment and training Upbeat Clean and DLS staff.

• Develop excellent systems and processes for Upbeat Clean and DLS.

• Negotiate new partnerships with businesses in the city.

• Act as key account manager for some of the client contracts in conjunction with the Head of Enterprise (HofE).

• Develop and maintain excellent relationships with client contacts to effectively communicate and resolve queries and issues.

• Regularly visit clients to ensure that our clients are heard and looked after.

• Contribute towards the operational excellence of the team and ensure that all contractual service level agreements are met.

• Maintain the organisation’s security and safety standards, policies, and procedures, ensuring these are adhered to, including regulatory compliance.

• Develop and maintain an overview of all policies and procedures and lead on creating new and updating existing policies and procedures as necessary.

• Lead on measuring and maintaining an excellent quality of provision across both social enterprises.

• Create and distribute digital content including publications, annual reports and other marketing materials that communicate the organisation’s activities, products, and services in conjunction with HofE.

Finance:

• Work with the finance team to forecast income and manage expenditure in line with the agreed budget.

Human Resources:

• Line manage team members.

• Lead in workforce planning.

• Assist with the smooth running of HR management including recruitment and terms and conditions compliance.

• Oversee the provision of staff training and development.

Person Specification

Qualifications & Experience

Essential:

• At least two years’ experience in a management role.

• Strong IT skills with a track record of working across a range of software packages.

Skills & Attributes

Essential:

• Possesses a ‘can do’ attitude and approach challenging situations in a positive and enthusiastic manner.

• A strong desire to support and empower refugees to succeed.

• Proven ability to spot and solve problems in a proactive way, delegate effectively and prioritise events.

• Ambitious, focused, and able to work in collaboration with others to achieve shared goals.

• Numeracy and financial management skills, with ability to cost work, prepare budgets and monitor income and expenditure.

• Ability to engage confidently and comfortably with a wide range of people with proven ability to build productive partnerships and teams both internally and externally.

• Well organised and able to manage and prioritise workloads.

• Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.

• Ability to work sensitively with those of different cultures and faiths and a commitment to equality, diversity, and inclusion.

Other:

• Interest in the needs of refugees and asylum seekers and commitment to their support, wellbeing, and empowerment.

• The right to work in the UK.

What we offer you:

Our guiding purpose across the enterprise is to “create life giving jobs that we can excel at” so we will always aim to ensure you find your job life giving and you can excel at it.

• A positive working environment where staff are valued and cared for.

• An inclusive and friendly staff team.

• Regular support and supervision.

• Regular opportunities for team building.

• Flexible working conditions to promote a good work/life balance.

• Annual team retreat to recharge, re-envision and build relationships across the team.

• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).

• Opportunities for continued training and development.

• Access to language classes through our social enterprise (Derby Language School).

• Competitive pension scheme (5% employer contribution matched by 5% employee contribution).

If you are looking for a job where you can enjoy building something that will change lives, then Upbeat Communities is the right place for you.

The deadline for applications is 30th April 2024.

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives.

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.   

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded and we all get the support we need.   

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework. We operate our casework service mainly under a membership model where organisations involved in the social care sector contract with Access Social Care to provide legal assistance to their clients.

This is an exciting time to join ASC. We have a new strategy and are growing quickly. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team, and we think that work should be an exciting and satisfying place to be.

About the role

As we move into 2024, Access Social Care is launching a new workstream aimed at training more experts in community care law. To achieve our aims, we will be developing learning and development programmes for internal and external use. We are looking for an experienced learning and development professional to lead this programme of work.

 We want you to:

• Oversee the development and delivery online and in person training on the Care Act 2014 and associated legislation, regulations, guidance and caselaw.  We already have some training materials in-house, but you will need to expand and develop these for different audiences (carers, social care providers, advocates, advisers and caseworkers).
• Work with external stakeholders at academic institutions to develop degree/diploma level learning modules.
• Work closely with others at ASC and play a key role in developing the skills and knowledge of our trainee caseworkers and other new staff.
• Work alongside the Head of Business Development to develop a learning and development income stream.

Responsibilities

1. Project management of the Access Social Care learning and development offer: Working with internal and external stakeholders and using project management tools and software you will drive the project forwards ensuring milestones and deadlines are met, delivering reports 

2. Content and resources development: Work closely with our Head of Digital Content, Product Manager and legal team members to develop training materials for use online and in person on the Care Act which enable people with different starting points to understand the rights of social care users, to enforce those rights, and to understand the responsibilities of social care providers and local authorities.

3. External training strategy development. Work with the Head of Business development to develop an income stream from learning and development.

4. Training delivery: Deliver training internally and externally, online and in person, using a variety of training techniques, and tailored materials to engage different audiences with different immediate purposes.

5. Intelligence gathering: Contribute to our understanding of systemic problems in the social care and community care law systems, feeding back to legal colleagues' issues that are brought up in training session.

6. General tasks: Undertake such other tasks as may reasonably be required or asked of you in order to respond to organisational needs and specifically needs within the legal team.

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

For full details on this role please see attached job discription.

How to apply 

We hope that having read this far; you still want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

• An up-to-date CV
• A completed diversity monitoring form - linked in the full job discription attached.
• A supporting statement of no more than two pages, addressing why you meet the essential requirements of the person specification

If you want support applying, contact us.

Timeline for the recruitment process

Closing date:  23.59pm on Tuesday 23rd April 2024

Interviews: will be held virtually on MS Teams on Thursday 2nd May and Friday 3rd May 2024

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

To note we are only able to accept applicants with the right to work in the UK.

Do you have the skills to be an effective leader, plus a passion for the community and voluntary sector, integrity and the ability to work with a diverse range of people from all sectors?

If so High Peak Community and Voluntary Support is seeking to appoint to the following position:

Chief Executive Officer

High Peak CVS is a charitable organisation that supports community and voluntary groups across the High Peak area of Derbyshire. An exciting opportunity has now arisen and we are looking to recruit our new Chief Executive Officer.

The main purpose of the job is to ensure and deliver the co-ordinated and sustainable operation and future development of High Peak CVS as the infrastructure organisation for the voluntary and community sector in the High Peak of Derbyshire.

This is a fantastic opportunity to play a key role for an organisation who do great work.

As Chief Executive Officer you will lead the charity to ensure we deliver a high quality service to the local community, our members and partners.

You will look at developing new areas of work within the organisation’s aims and objectives as well as seeking sustainability and continuity with current projects.

 MAIN DUTIES AND RESPONSIBILITIES

• Provide effective leadership, supervision and management to the staff and volunteer team, ensuring that appropriate targets are set and delivered.
• Negotiate, prepare and develop applications and contracts to enable the development of agreed projects and work programmes.
• Explore and appraise potential new initiatives for the CVS, providing detailed recommendations to the Board of Trustees/Directors.
• In conjunction with the Board of Trustees/Directors plan, develop, implement and monitor strategies to ensure the current and future viability of the CVS.
• Maintain and develop new and existing relationships with stakeholders from all sectors, providing leadership and direction.
• Provide effective, inclusive representation of the High Peak VCS in a wide range of forums.
• Carry out work in accordance with all external regulations and CVS policies and procedures, developing new ones where necessary.
• Work in collaboration with the Board of Trustees to ensure the organisation meets its legal obligations, operates within its charitable objects and has good management of its financial and staffing resources.
• Report to the Board of Trustees on internal and external developments.
• Ensure that the organisation has the appropriate management systems and structures in place to carry out its work effectively and safely.
• Contribute to writing grant applications for future projects and core work. Undertake training and development as required.

This is not an exhaustive list of tasks.

The Director of Operations will work as part of the management team to develop and implement the organisation’s strategy and operational plans and to build the longer term sustainability of the organisation. They will be required to deputise for the Chief Officer in their absence and assist in the overall management of the organisation. As part of the management team the role demands a high level of flexibility, initiative and commitment. The role also involves working with the Chief Officer to design and improve our monitoring, evaluation and learning across the organisation in line with our new strategy.

The Director of Operations will have lead responsibility for overseeing the day to day operations and coordinating external partnerships and relationships. Operational oversight includes the two core pillars of work:-

1. Streams of Sanctuary programmes and awards (by streams we mean mainstream sector e.g. schools)
2. Coordination and development of network of refugee supporting groups

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please complete the form on their ewbsite to request support and they will confirm if they can match you with a mentor to support your application.

For further information please see the job description and person specification.

Closing date – Monday 6th May at midday (we will be unable to accept applications after this deadline)

Interviews will be held online on Tuesday 14th May

Hours: 37 hours per week

Holiday entitlement:  28 days plus 8 statutory Bank holidays, pro rata

Salary: £43,050

Based: Home working

Real Estate Balance (REB) is a leading campaigning and membership organisation working to improve equality, diversity and inclusion (ED&I) in the real estate industry. Our members include different types of businesses, both large and small, from across the property sector.

We work at all levels of the industry, offering a range of programmes, campaigns and events that help leaders accelerate progress on diversity, support middle managers to create inclusive workplace cultures, and empower the next generation of leaders to unlock their potential and thrive.

Together with our members, we’re working to create a real estate industry that’s fairer, better-balanced and more equitable for everyone.

Established in 2016, REB now has close to 130 corporate members and is still growing. It is a not-for-profit organisation.

The Executive Management Administration team of 5, headed by the MD, run the organisation on a day-to-day basis. The team is supported by the REB board and committees, together with 3rd party providers for accounting, payroll, banking, media & public relations, website hosting and IT services.

Role and Responsibilities

New Position: Due to the increase in REB memberships and activities, a new full-time events role is being created to support the executive team.

Key Tasks – support the MD in creating and delivering a member engagement and events programme

1. Conception and collaboration of member events, through to completion

2. Promoting events to members, working alongside REB’s external PR/Communications agency

3. Managing event registrations and guest lists

4. Responsible for line managing the events administrator

5. Responsible for REB events planning, logistics, analysis (report & presentation) and follow-up actions

6. Attending meetings with members re event planning and development

7. Reporting quarterly to the board and attending board meetings with the Executive team

Detailed Responsibilities

1. Develop, manage and deliver REB’s event programme (working with MD and ED&I coordinator):

o upload event listings to website;

o prepare invitations;

o liaise with host venues;

o oversee registrations & comms;

o obtain event feedback

2. Monitor and evaluate events including reviewing feedback and attendance

3. Coordinate the CEO Breakfasts series

4. Maintain the Events page on the REB website

5. Maintain a database of venues

6. Identify, approach and secure appropriate speakers and participants for events

KNOWLEDGE & EXPERIENCE

1. Events management and logistics

2. Knowledge (preferably working knowledge) of Microsoft Dynamics and Marketing

3. Knowledge (preferably working knowledge) of current best practices and trends in ED&I, including familiarity with key concepts (e.g. allyship, unconscious bias, intersectionality, etc.)

Preferred Skills

1. Windows 10/Office 365 including Word, Excel, PowerPoint and other capabilities

2. CRM and website management systems

3. Filing and organisational skills

4. Minute taking and assigning follow-up actions

5. Collaborative working in a small team environment

6. Working with board members/special advisors and committee members on reports, reviews, approvals and presentations

7. Real Estate industry knowledge

Additional Notes

Preference is for applicant to have own laptop/desktop with printing/scanning facilities.

Why Access Social Care Exists 

Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point. 

We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 
With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need. 

About the role 

This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. 

We are looking for someone with excellent people skills to play a key role in developing and piloting an approach to support people to engage with and use our on-line Social Care early legal help tool. Initially, this project will be focused on how to support carers who have multiple barriers to accessing the support they and the person they care for need.

We want to pilot a network of Peer Navigators who will act as an interface between the tool and people who are most underserved by social care and advice services and experience intersectionality of barriers. The role would particularly suit someone who has experience of the social care system as a family carer or disabled person and/or someone who has experienced barriers to accessing services due to other protected characteristics. 

The role is new and will initially focus on working within our place-based Hubs of Croydon and Gloucestershire. The role will require a creative person who can work in partnership with other members of the team, people with lived experience of social care support and social care organisations.  They will need to develop a set of policies and procedures for the delivery of the project and recruit, train and supervise the Peer Navigators.

To be a success in this role, you should be an excellent team worker, communicator, proactive, flexible, excellent people skills, highly organised and able to meet deadlines. You should also have a thorough understanding of co-production.

Responsibilities 

• With Hubs manager, Hub team members and people with lived experience – refine the aims of the project and identify priorities 

• Develop and implement a project plan for delivery of the project 

• Develop a role description for the Peer Navigators 

• Identify and test different options for advertising and recruiting Peer Navigators 

• Train Peer Navigators in the Care Act and use of the chatbot 

• Develop guidance on how people can seek advice about their employment and benefit status in relation to fulfilling the role 

• Develop and run an appropriate supervision process to ensure good quality support is offered 

• Arrange further training as chatbot develops 

• Set up and run Peer Navigator team meetings to ensure they feel supported, and we learn from their experiences 

• Devise a monitoring and evaluation framework and set up proformas for peer navigators to capture outcomes 

For the full job discription, values, key responsilities and personal specification please see attached.

How to apply  

We hope that having read this far; you will want to apply!  

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:  

• An up-to-date CV  

• A completed diversity monitoring form  -  link found in JD attached.

• A supporting statement of no more than three pages, addressing: 

  • The essential requirements of the person specification 

  • Looking at our workplace values, please share with us what our value ‘inclusive’ means to you and an example of something you have done in your work, volunteering or personal life which show us that you share this value. 

 If you want support applying please contact us.

Timeline for recruitment process  

Closing date: 9am on Monday 22nd April 2024 

Interviews on Monday 29th April 2024 

Please ensure you keep these dates free.  

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.    

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.  

To note we are only able to accept applicants who have the right to work in the UK.

Our new CEO will work with a small staff and a diverse group of regular teachers and other professionals to develop this long-established organisation. We currently provide yoga classes and workshops for 30,000 students each year. Are you keen to be part of this growing community?

You should be able to balance a wide variety of tasks, and bring your expertise to bear in advising and informing the board of trustees. You should also be able to work with sub-committees to guide them in bringing about the strategic objective of the board.

We are fortunate to own superb, purpose-built yoga studios (the first in Europe) and are marking our fortieth year in Maida Vale this year. We have ambitious medium to long-term plans to develop our work and buildings further. You will be an integral part in bringing this about.

You should bring a willingness to take part in all aspects of the organisation from accounting and management reports to scheduling classes and workshops, and facilities care. This will involve working closely with professional and service-based contractors at every level.

Reports to: Chief Operating Officer (COO)

Manages: All Cinema Managers (currently five, six by end of 2024) and one Technical Assistant

Location: London Bridge central office (40% home-based also possible)

Terms: Full time (35 hours p/w, 5 days)

Benefits: Employer pension contribution of 5%, 27 days Annual Leave plus bank holidays

 This is a unique and exciting opportunity at the heart of UK charity MediCinema. The role is a crucial part of the MediCinema team with responsibility for the smooth and successful delivery our impactful services. The post-holder will provide vital support, guidance and leadership for all our cinema teams across the UK, empowering them to deliver our services.

You will work closely and collaboratively with the central office Operations team on all aspects of the design, planning, impact measurement and successful delivery of the different MediCinema services in line with the Charity’s strategic objections and direction.

There is also a strong focus on external relationship management with various stakeholders from film distributors to healthcare contacts.

The key duties and responsibilities are:

· Service Delivery and Development

· Lead, manage, build and develop an effective team

· Technical Support and Management

· Volunteer and Nurse Management

· Best Practise, Risk, Incidents and Safeguarding Management

· Support Impact and Evaluation

· Film schedule, booking and relationships

· Support Disney ‘Moments that Matter’ programme

· Administration and other duties

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.

Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4) 

Please note applications will be anonymised.

Closing date: Sunday 21st April 2024 (22:00)

Interviews: Week commencing 13th May 2024

Start date: ASAP

MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer.

The Isle of Wight Donkey Sanctuary is a growing and cherished part of our community, dedicated to providing a safe haven for donkeys and educating the public on their care and welfare. Our vision extends beyond equine welfare to creating an environment where our team, volunteers, and visitors can feel welcomed and enriched.

Position Summary

We are in search of a Chief Operating Officer (COO) adept at turning strategic visions into operational realities. The COO will oversee daily operations throughout the sanctuary, ensuring excellence in health and safety practices, and fostering high team performance and growth. As a key partner to the CEO, this role demands a leader skilled in operational management and strategy implementation, preferably with experience in the third sector and a deep commitment to animal welfare.

Objectives of the role

1. Strategic implementation and operational leadership - working in close partnership with the CEO to integrate strategic objectives into the organisation's day-to-day operations. This will include focusing on enhancing process efficiency, ensuring operational excellence and maintaining budgetary control connected to operational issues.

2. Developing high performing teams – driving team excellence through targeted recruitment, comprehensive onboarding, ongoing professional development, and robust performance management strategies, ensuring team cohesion and high retention rates

3. Ensuring regulatory compliance and safety - maintaining rigorous adherence to all relevant charity and health & safety regulations, proactively ensuring a safe environment for staff, volunteers, visitors and our equines.

4. Fostering a supportive culture - creating a work environment where commitment to our sanctuary's values and alignment with our vision and mission inspire and unite our teams.

5. Acting as a deputy for the CEO - representing the charity and making decisions in the CEO’s absence, ensuring leadership continuity and organisational stability.

Responsibilities

Responsibilities include:

· Evaluating internal operations to identify and implement efficiency improvements

· Developing and implementing policies (in collaboration with the CEO and Trustees) that support the sanctuary's goals and ensure operational alignment.

· Overseeing daily operations across the estate, including visitor facilities, barn and paddock maintenance, and health and safety compliance, ensuring a safe environment for staff, volunteers, visitors and equines.

· Directly overseeing the performance of our teams in Visitor Experience, Volunteering, Estates and Facilities, ensuring these areas not only operate efficiently but also focus on creating exceptional experiences for visitors and volunteers. This includes working closely with HR to foster successful recruitment, professional development, and other HR initiatives to build and sustain high-performing teams.

· Ensuring the sanctuary is ready and welcoming for visitors each day, effectively monitored and managed throughout the day and securely closed at night

· Health and safety leadership - spearheading safety initiatives and training a skilled team in safety protocols, ensuring a secure and safe environment for staff, volunteers, visitors and over 130 donkeys and ponies. The COO will work closely with the Head of Facilities and Estates Supervisor to enforce health and safety policies, address safety issues, as well as ensuring readiness and responsiveness for critical incidents, including fire and medical emergencies.

· Serving as the deputy for the CEO, including leading the sanctuary in the CEO’s absence, making critical decisions, and managing external relationships.

The above role encompasses an understanding that the sanctuary operates seven days a week and requires a willingness to work weekends and evenings as needed to ensure continuous leadership and operational excellence.

Reporting structure

Reporting directly to the CEO, the COO will have the following direct reports: Head of Estates, Visitor Experience Manager, and Volunteer Manager.

Required skills and Experience

· A strong ethical commitment to animal welfare, demonstrated through previous work or personal advocacy, with the desire to make a positive impact in the community and beyond.

· A track record of managing operations effectively, demonstrating the ability to oversee day-to-day activities

· Proven experience in translating strategy into actionable plans

· Proven effectiveness in managing diverse teams and working with volunteers, highlighting the ability to engage and inspire a wide range of contributors towards common goals.

· Experience in budgeting, data analysis and using performance metrics to guide decisions.

· Flexibility to adapt to changing priorities and the agility to respond to unforeseen challenges, particularly in animal welfare contexts.

· A collaborative approach to working with key stakeholders, including the CEO, to ensure alignment with the organisation's goals.

Desirable:

· Experience within a non-profit organisation and familiarity with the regulatory environment specific to the charity sector, including health & safety standards and compliance. 

Why Join Us

By joining the Isle of Wight Donkey Sanctuary as COO, you’ll play a pivotal role in shaping the future of donkey welfare, leveraging your expertise to make a lasting difference. You’ll lead a dedicated team, drive operational excellence, and contribute to a cause that’s both meaningful and rewarding.

Head of Housing and Community Projects

Location: Chorley, other venues around Lancashire and virtual meetings (hybrid working approach)

Salary: £43,000 - £46,000 – salary based on a 35-hour working week (pro rata based on hours agreed). Salary commensurate with experience.

Lancashire Mind is an independent mental health charity, delivering our impactful strategy that has been co-created with the people of Lancashire. We reach over 10,000 people each year - connecting, supporting and changing minds.

We’re an active member of the national Mind Federation, linking us with over 100 other local Mind organisations across England and Wales, providing excellent opportunities for good practice sharing and partnership working.

Our purpose is to support people in Lancashire to achieve the best mental health and wellbeing possible.

In this new, exciting and challenging role, we are seeking an inspirational leader who will take responsibility for strategically overseeing our growing housing offer, whilst providing oversight to our adult focused community engagement projects. There is significant synergy between these two services and the Head of Housing and Community Projects will have a responsibility to drive growth, impact and continuous improvement. Each service will be headed up by service leads (line managed by this role), who subsequently oversee a growing workforce of 13 team members.

In this newly created role, you will use your housing knowledge and project management expertise to explore and realise the potential of the tenancy management and community engagement projects services. Both service areas can be challenging but make a life-changing difference to those we support and the wider organisation.

Deadline: 12noon on 3rd May 2024

Interviews: Wednesday 8th and Friday 10th May 2024

Join us at Mayor's Fund for London as we grow our finance team and introduce a new part-time Finance Manager post.  The role is offered at three days/week reporting to the Finance Director and working across our team.  This is an exciting opportunity for the postholder to put their own stamp on the position and help us enhance the finance function.  The role is varied requiring strategic thinking together with financial, technical and operational management which all contributes towards ensuring the financial health and sustainability of our fast-paced charity. 

If you're interested in learning more about this role before applying or require reasonable adjustments during the application process or at any stage, please don't hesitate to reach out to us. Our details are included in the Job Pack.

Selection Process

Deadline for applications: 9.00am on Monday 29th April 2024

First round interview (in person): 8th and 9th May 2024

Second round interview (in person): 15th and 16th May 2024

How to Apply

Please refer to the details in our application pack.