Operations Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
This role is a job share with another Deputy Service Manager. Both Deputies will be responsible for equally sharing duties.
This role sits within our Adult Services department, across Hammersmith, Fulham, Ealing, Hounslow and Spelthorne.
You will be working directly with the Service Manager and be responsible for assisting with the operational delivery and service development, of a portfolio of services. Namely:
- Safe Space Community
- Safe Space ED
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
- Spelthorne Prevention Hub
The Role Purpose
The role of the Deputy Service Manager will be to work closely alongside the Service Manager and assist with the operational delivery of a portfolio of services. You will be there to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of Team Managers and supervision of Support Workers within the service. In addition, you will be responsible for deputising for the Service Manager in their absence. You will also be expected to provide on-call advice.
You can download a PDF of the job description for this role at the bottom of the page.
About Us
Hammersmith, Fulham, Ealing and Hounslow Mind are a specialist mental health provider and part of the Mind Federation. We provide support to empower anyone experiencing a mental health problem.
The lived experience of people with mental health problems is at the heart of everything we say and do.
We campaign to improve services and are committed to empowering local residents, promoting wellbeing and supporting recovery.
We work to transform understanding of mental health in the workplace, in schools and public services.
We do this by providing a range of services that are empowering, recovery focused and preventative.
Key Responsibilities
See job description for full list of responsibilities.
- Guiding the team, supporting the team managers in responding to referrals and planning each shift in terms of staffing, activities and case allocation
- Understanding of risk and risk management
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of safety planning and de-escalation
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Understanding CQC standards and NICE guidelines around mental health
- Create and maintain good working relationships with partner agencies
- Actively participate in training and development
- Provide guidance to support workers and volunteers
- Direct line management of team managers
- To work with service managers and assist with reporting and monitoring
Dimensions and limits of authority
- In the absence of the Service Manager be responsible and accountable for the delivery of high-quality services
- In the absence of the Service Manager act as a point of contact for stakeholders
- In the absence of the Service Manager be responsible for the overall management of the staff working in the service
Person Specification
See job description for full person specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of line management within a mental health setting
- Experience of de-escalation
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Understanding safeguarding adults and children processes and legal requirements
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approach
- Good communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Understanding of different databases such as Views, Salesforce.
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours and on weekends
Closing Date
We reserve the right to change the closing date without notice depending on the number of responses received.
Equal Opportunities
We welcome applications from everyone, applicants with lived experience, LGBTQ+, people with a disability, or who are BAME are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status and therefore we ensure our recruitment process is inclusive and accessible to everyone.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The client requests no contact from agencies or media sales.
Administrator
We’re looking for an experienced Administrator to provide administrative support to our Locality, reporting to the Service Delivery Administration Manager, with support from the Service Delivery Coach.
Position: S11125 Service Delivery Administrator
Location: Home-based Cornwall (applicants are required to live in the Southwest) occasional travel maybe required as part of this role (may include team meetings or other work -related meetings)
Hours: Part-time, 12 hours per week (flexible working available)
Salary: Circa £6,801 per annum (FTE circa £19,838)
Contract: This is a fixed term contract until 31 March 2026. Our services are contracted, we currently have funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 31 March 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Key responsibilities will include:
· Provide comprehensive administrative support within the Locality.
· Inputting referrals onto internal systems.
· Use of national databases.
· Maintain and enhance local relationships with referrers and other stakeholders.
· Implement operational policies and quality standards.
About You
You will have:
· A proven track record of proactively supporting a team and demonstrable experience in administration.
· Excellent working knowledge of Word, Excel, Outlook and PowerPoint
· The skills to communicate effectively in writing and orally.
· Experience of communicating with a range of stakeholders including healthcare professionals
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Admin, Administrator, Administration, Service Administrator, Service Delivery Administrator, Support Administrator, Support Admin, Service Admin, Business Support Administrator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Administrator
We’re looking for an experienced Administrator to provide administrative support to our Locality, reporting to the Service Delivery Administration Manager, with support from the Service Delivery Coach.
Position: S11124 Service Delivery Administrator
Location: Home-based, Somerset (however, applicants are required to live in the Southwest) occasional travel maybe required as part of this role (may include team meetings or other work -related meetings)
Hours: Part-time, 23 hours per week
Salary: Circa £13,036 per annum (FTE circa £19,838)
Contract: This is a fixed term contract until 31 March 2025. Our services are contracted, we currently have funding for this contract until 31 March 2025.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 31 March 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Key responsibilities will include:
· Provide comprehensive administrative support within the Locality.
· Inputting referrals onto internal systems.
· Use of national databases.
· Maintain and enhance local relationships with referrers and other stakeholders.
· Implement operational policies and quality standards.
About You
You will have:
· A proven track record of proactively supporting a team and demonstrable experience in administration.
· Excellent working knowledge of Word, Excel, Outlook and PowerPoint
· The skills to communicate effectively in writing and orally.
· Experience of communicating with a range of stakeholders including healthcare professionals
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Admin, Administrator, Administration, Service Administrator, Service Delivery Administrator, Support Administrator, Support Admin, Service Admin, Business Support Administrator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Operations Assistant, South Georgia Museum
South Georgia Heritage Trust operates the South Georgia Museum on behalf of the Government of South Georgia. The museum is located in the abandoned whaling station of Grytviken, on the remote sub-Antarctic island of South Georgia. The museum is visited each austral summer by over 12,000 visitors that arrive on cruise ships, research vessels and yachts.
SGHT is seeking a practical and enthusiastic Operations Assistant to join the small team which will spend 5 to 6 months (October – April) on South Georgia. The Operations Assistant will be involved in opening the museum, operating the SGHT shop and undertaking fundraising and other projects. The Operations Assistant will report to the SGHT Director SG.
Payment is £1200 per month worked, and all food and accommodation is provided. For tax purposes the Operations Assistant is self-employed, and it is each person’s responsibility to report their activity to the appropriate tax authority. Travel to and from South Georgia is arranged by, and covered by, South Georgia Heritage Trust. Working hours are flexible and are dictated by the cruise ship schedule. This can sometimes mean working long, unsociable hours but, where possible, the team will take two days off per week. Successful candidates will live in shared accommodation in a small cottage next door to the museum and take part in a cooking and cleaning rota with other museum staff.
Candidates must be over the age of 18, have the right to work in the UK and be UK based. They must also pass a British Antarctic Survey Medical Unit medical if offered the role. Due to the remote location, and limited facilities available, employment is conditional on passing this medical assessment.
Duties of this role include:
Front of House:
· Opening and closing the museum for visiting ships.
· Welcoming visitors to the museum and responding to questions about the museum, South Georgia and SGHT.
· Assisting with guided tours of Grytviken Whaling Station.
Retail:
· Serving customers in the shop during ship visits.
· Stock management, including barcoding new stock, re-stocking during and after ship visits, and assisting with stock inventories.
· Assisting with merchandising of shop stock, including refreshing displays throughout the season.
Fundraising:
· Delivering fundraising presentations on board visiting cruise ships.
· Processing donations and associated paperwork.
· Engaging with guests about the work of SGHT and encouraging them to support the charity.
Maintenance:
· Undertaking waste management, including sorting and packing of waste.
· Completing basic maintenance tasks, such as sanding and painting, around the museum.
· Cleaning the museum and toilets between ship visits.
· Taking part in the annual deep clean of the museum and church.
Other:
· Supporting the SGHT Director SG with office administration as required.
· Taking part in a cooking and cleaning rota within shared museum accommodation.
Experience:
· Operating in a busy retail environment, including using EPOS systems and completing inventories. (Essential)
· Using Excel and other software packages to record and manage shop stock. (Desirable)
· Speaking to visitors of all ages and backgrounds, from all around the world. (Essential)
· Cleaning and waste management tasks in a non-domestic setting. (Desirable)
· Basic maintenance tasks such as sanding and painting. (Desirable)
· Public speaking and delivering presentations. (Essential)
· Living and working in a small team. (Essential)
· Cooking for groups of people, taking into consideration dietary requirements. (Desirable)
· Living and working in remote and isolated communities, and an awareness of the challenges of this. (Desirable)
· Walking and hiking in mountain terrain. (Desirable)
Person Specification:
· An excellent team player, always looking for ways to support their immediate team and wider community. (Essential)
· Self-sufficient, with the ability to identify tasks and complete them independently. (Essential)
· Strong sense of personal responsibility, and awareness of their role and impact within a small community. (Essential)
· Enthusiastic and energetic, able to remain positive and proactive even at the end of a long day. (Essential)
· Adaptable and able to adjust quickly to short-notice changes of plan. (Essential)
· Detail orientated and committed to ensuring that tasks are always completed to the highest standard. (Essential)
· Practical and willing to tackle hands-on tasks such as painting, cleaning and maintenance. (Essential)
· Physically fit and able to undertake heavy lifting and other physical work. (Essential)
· Environmentally aware and willing to be an advocate for conservation and wildlife. (Essential)
· Strong numeracy skills and comfortable using them within a retail environment. (Essential)
· Confident speaker of languages additional to English, particularly French, German or Mandarin. (Desirable)
The client requests no contact from agencies or media sales.
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- To provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- To provide support to individuals who witness the sudden death of a child or young person
- To provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
Context of role:
The Director of Operations is a Senior Leadership role supporting the CEO in the strategic leadership and management of 2wish. We are in an exciting transition period where the organisation is expanding and this is a new role in our staff team that has been created to support our ambitious CEO to deliver our new strategic plan whilst ensuring we maintain operational excellence and high performance.
One of our greatest assets is our kind and caring staff team who consistently adhere to the high standards required by our CEO, our Board of Trustees, our funders and our families. We are searching for an experienced, positive and thoughtful individual with a strong background in operations, office management and people management. The successful candidate will play a central role within our dynamic team with a focus on developing and overseeing the smooth running of our internal systems and processes, ensuring legal and regulatory compliance, developing and managing our team, monitoring performance and helping to develop our services and support families and individuals.
The successful post-holder will join a supportive Senior Leadership Team, reporting to the CEO, working collaboratively with the Director of Transformation and closely with the Heads of Support, Finance, Fundraising, and Marketing and Communications, to effectively deliver services in your remit, namely; Organisational Development, Compliance, Governance, IT, Systems and Facilities.
Hours:
Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu
Annual leave:
28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension:
2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).
Mileage:
A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location:
2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post will continue to include home working, with the expectation on the successful candidate to travel to 2wish Head Office regularly. Applicants living in border counties to Wales will be considered, but the applicant must be willing to commit to regular travel to Head Office.
Additional benefits for our employees:
- An 'Employee Assistance Programme,' including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts