Permanent Operations Jobs
Prospectus is delighted to be partnering with Resonance Ltd., a fellow B Corp who provide life changing homes and solutions for people and communities facing crisis. Resonance is looking for a Relationship Assistant (Social Investment Funding) to support across a portfolio of capital grant investments as well as managing their own smaller portfolio.
The role is offered as a contract until March 2025 on a hybrid basis and you will be assigned to one of our offices in either Launceston, Bristol, London or Manchester. There is a requirement to attend your assigned office twice a week alongside a monthly face to face meeting every 2 months. Additional travel will also be required as part of grant project management and Partnership engagement. The role is offered as a 9 day fortnight and has a great deal of flexibility with core hours 9 – 3.30pm.
Resonance is a social impact property fund manager. Launched in 2002 with the mission of connecting capital to social enterprise. We are proud to be a B Corp and of our 20-year track record of impact investing. The Youth Investment Fund (YIF) is part of our eco-system and is a £368 million fund created by the UK government to create, expand and improve youth facilities and services in England to drive positive outcomes for young people. The Youth Investment Fund (YIF) is being delivered by a partnership between Social Investment Business, The Key Fund, National Youth Agency and Resonance.
Together, we are delivering grants for up to 300 facilities in selected eligible areas across England by 2025 that represent positive value for money, are environmentally sustainable and enable positive activities for young people aged 11–18 (up to 25 for young people with SEND). This funding will drive value-for-money facilities that youth organisations can then afford to sustain. Using innovative construction techniques, as well as supporting redevelopment projects that expand youth service provision, the Youth Investment Fund will achieve savings on facility running costs, so that resources can focus on activities that enrich young people’s lives. It will support projects to level up youth provision, assessing and distributing grants so that local youth facilities and services can be the best they can be.
Reporting to the Senior Relationship Manager (Youth Investment Fund) and supporting the other Relationship Managers, this role plays an important part in the provision of capital grants to our charity customers working in the youth sector as part of the Youth Investment Fund (YIF). You will take responsibility for ensuring key data points are kept up to date on our Salesforce database and working with grantees to ensure that they log key project updates (e.g. project forecasts, planned transactions, construction status, start and end dates). Furthermore, you will support the collection, review and report on monitoring information from grant recipients which is predominantly financial information (management accounts, annual accounts and forecasts) and construction progress reports. There will be the opportunity to manage a small portfolio of your own capital grant investments. Key to success in this role will be adopting Resonance’s continuous improvement and learning ethos.
The right candidate will be a strong team player with previous experience of grants administration, particularly in the context of government funding programmes and/or experience of capital funding. This is a great opportunity for someone to be involved in making a difference to young people. You will be proactive and can work well both autonomously and as part of a team and you should be flexible, adaptable and able to manage competing priorities. The Relationship Assistant will hold a track record of managing and working with a portfolio of organisations and thrive in using databases and interpreting and understanding data in a range of formats. Knowledge of the voluntary, community, and social enterprise sector, particularly the youth sector and/or knowledge of construction projects, real estate or property would be desirable but not essential.
Here at Resonance, we believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all.
Prospectus is delighted to be working with an occupational charity that supports individuals who are a part of their community in their search for a Triage Coordinator. They have the vision to help everybody who is a part of their community with physical, mental, legal and career challenges. The charity champions individuals well-being and work with people to provide support or advice to enable them to manage whatever is in front of them, knowing they are not alone.
This role is permanent, part time (30 hours), offered on a hybrid basis where 40% of the working hours will at the rugby office.
As the Triage Coordinator you will provide triage and administrative support to the district support team and play a key role managing multiple inquiry channels, referral forms and invoices for service users who are accessing support through the charity’s service partners. You will update the records on the CRM system, ensuring that records are accurate, enabling the team to deliver efficient and effective support to service users.
To be successful, you will have an understanding of a range of issues faced by service users, like mental health, benefits, housing, care, and debt. You will understand safeguarding, confidentiality, and data protection procedures. You will have knowledge of office administration in a service delivery setting, in terms of resolving and processing queries and working with databases and spreadsheets. You will have experience using CRM databases and excellent IT literacy, with experience handling multi-channels.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Prospectus is delighted to be working with an occupational charity that supports individuals who are a part of their community in their search for a Service Development Manager. They have the vision to help everybody who is a part of their community with physical, mental, legal and career challenges. The charity champions individuals well-being and work with people to provide support or advice to enable them to manage whatever is in front of them, knowing they are not alone.
This role is offered on a permanent, full-time role (35 hours a week), offered on a hybrid basis where you will work 40% from their Rugby office.
As the Service Development Manager, you will play a key role supporting strategic growth of support services. You will also support the development of new services and business development opportunities in line with the charity’s strategic priorities.
You will have experience working within and knowledge of the third sector and understanding of the charity objectives. You will have an understanding of quality assurance practises to embed continuous improvement in service delivery and knowledge of contemporary digital and personalised support service frameworks and models. You will have experience working with internal and external stakeholders, to develop and maintain partner service relations and networks. You will have strong strategic and operational skills along with excellent communication skills.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Prospectus is delighted to be working with an occupational charity that supports individuals who are a part of their community in their search for a Support Team Manager. They have the vision to help everybody who is a part of their community with physical, mental, legal and career challenges. The charity champions individuals well-being and works with people to provide support or advice to enable them to manage whatever is in front of them, knowing they are not alone.
This role is offered on a permanent, full-time basis (35 hours a week), with hybrid working arrangements which includes 40% of working hours at their Rugby office.
As the Support Team Manager, you will play a key role in managing the delivery of the charity’s high quality, person focused direct support services. These support services focus on the needs of the communities the charity focuses its work within, against organisational and regulatory standards.
You will have experience working within the third sector, to ensure partner services are aligned to the charity’s objectives.You will have experience of delivering safe and effective person-centred support. You will have demonstratable experience working within safeguarding and case management informed practises. You will have an understanding of quality assurance practises, ensuring continuous development of the service delivery. You will also have knowledge of contemporary digital and personalised support service frameworks and models. You will have experience delivering a digital and personalised support provision. You will have proven supervisory and management experience.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
As Fund Engagement Manager, you will focus on optimising the efficiency of the Special Purpose Fund portfolio and be a key member of the grant giving team. With the ambition to double funding and grant allocations in the coming years, you will lead on engagement work and use initiative to build strong relationships to contribute to this charity’s success.
You will need:
- Experience in grants management
- Experience in fundraising and marketing within the charity sector
- Proficiency using financial databases and software; Financials, FinOps, Workspace Expenses Module
- Proven success in developing relationships with key stakeholders
Salary: £ 35,000 - £ 37,000
Contract: Permanent Full time
Location: Hybrid, 2 days in the office
Closing date: 10th April
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
A fantastic London based charity supporting the social work profession is seeking an IT & Facilities Officer to be based full-time at their London office in King’s Cross.
The role is paying £39,000 per annum inclusive of London weighting and will initially be offered on a 3 month fixed term contract. Ultimately the role is required on a permanent basis, so it is anticipated that the role will convert into a permanent position.
It is important to note that this role is 100% office-based onsite at the charity’s offices in King’s Cross.
The role is highly varied and will involve a mixture of hands-on 1st Line IT Support to around 20 staff in the office (and a further 120 working remotely) dealing with issues such as hardware configuration and AV set-up. You will also support the full range of Office 365 and Azure products including Enpoint/Intune, Teams, Sharepoint, Outlook and liaise with the outsourced IT support provider who provide 3rd line support to the charity. In addition there will be some Facilities Management duties covering office management and health & safety.
Responsibilities include:
- Liaising and working with external tech support contacts for project work and 3rd line issues.
- IT Supplier management
- Ensuring staff have the hardware they need (laptop imaging, basic hardware repair and upgrades, OS and software updates etc
- Ensuring staff have the software they need (Microsoft 0365 admin and management, management of various software portals for Zoom, Adobe etc)
- Meeting room support: IT equipment, telephony platforms and AV, bookings systems
- Health and safety requirements and related building checks and maintenance
- Working with colleagues to ensure procurement and organisation of office supplies and liaising with external providers for repairs.
Candidate requirements:
- IT support or helpdesk experience or other relevant customer facing role
- Excellent knowledge of Microsoft Azure Active Directory including
- Account management
- Conditional Access Policies and Single Sign-On (SSO)
- Dynamic Security Groups
- Confident in use of Endpoint (Intune) Device Management
- Mobile Device Management (MDM) and Mobile Application Management (MAM) via Endpoint
- Compliance policies
- Configuration profiles
- Experienced with SharePoint administration
- Modern SharePoint experience
- Knowledge of Microsoft 365 administration
- Office 365 environment - Exchange Online, Teams, etc.
Experience with office management or facilities management is desirable but not essential.
Closing date and interviews: Ongoing/ASAP
Please send your CV for immediate consideration.
We are working with a membership body working within the insurance sector. As Membership Manager you will work with the Chief Markets Office, to develop the membership growth strategy and ensure membership growth and revenue targets are met.
As Membership Manager you will also
- Draft and oversee membership communications to ensure membership engagement and growth
- Act as the main point of contact for all new and existing members
- Review and process new member applications
- Maintain a pipeline of potential members
- Act as secretary to the membership committee
- Contribute to the organisations Business Plan
To be successful in the role you will be personable, and confident in interacting with a range of stakeholders. You will also
- Have experience of working within membership, or a subscription based organisation
- Experienced in CRM systems
- An out going personality with the ability to engage with individuals
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Prospectus is delighted to be working with Plan International UK to recruit a Protection in Emergencies Advisor to be responsible for developing and driving the organisation’s strategic direction for child protection and gender-based violence programming in emergencies.
Plan International UK is a global children’s charity striving for an equal world where every child can reach their full potential and every girl can choose her own future.
The Protection in Emergencies Advisor will ensure an increased portfolio of quality programming in protection from violence in humanitarian crises. The role supports the scale-up of Plan UK’s humanitarian work by ensuring effective programme design and implementation in collaboration with the unit, the directorate, and colleagues globally. The post holder will actively support the identification of new funding opportunities, leveraging sector-wide stakeholder relationships and knowledge. You will provide technical advice to new programme development supporting team members to ensure proposals integrate Child Protection in Emergencies (CPiE) and Gender-Based Violence in Emergencies (GBViE) standards and best practices.
We are looking for candidates with significant experience providing Child Protection in Emergencies and Gender-Based Violence in Emergencies technical input to sector standards into the full project management cycle. The post holder needs to have experience working in various humanitarian crises and contexts including conflict and post-conflict settings. You will have a strong monitoring and evaluation background, with knowledge of approaches to measure changes related to protection, including experience designing theories of change and advising on the selection of log frame indicators.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Please note that cover letters are not required for this recruitment process but we will ask you to answer some specific questions in writing instead.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are delighted to be working in partnership with Kingsley Hall Church and Community Centre (KHCCC) to secure their brand-new Director of Development (Children and Families).
KHCCC has been a cornerstone of Barking and Dagenham for nearly a century, serving as a vibrant community hub where people gather for worship, celebration, and companionship. Since its establishment in 1929, it has been a place of solace and connection, remaining a vital part of the borough to this day. Their flagship site is renowned for its role as a local leader, offering a range of amenities such as the Street Kitchen café, Social Supermarket, diverse activities, preschool, and church gatherings, attracting hundreds of visitors weekly.
KHCCC are embarking on an exciting chapter, creating the new role of Director of Development (Children and Families). With their Christian values driving transformation, this role is pivotal. KHCCC are seeking an innovative leader to join their executive leadership team and help steer change.
This opportunity will involve leading the transformation of their established Pre-school into a thriving year-round nursery. Furthermore, it includes launching a new childcare service at their second church site, enriching family and children's initiatives, and strengthening ties with borough leaders and funding bodies. This role will be instrumental in establishing connections between KHCCC and other services, enabling the comprehensive development in a unified approach.
The successful candidate must be able to demonstrate:
- Experience in creating and implementing operational strategies and overseeing changes.
- Ability to build relationships with a range of stakeholders.
- Experience in management, including overseeing teams and coordinating organisational tasks and responsibilities.
- A passion for family support and children's development.
This is a wonderful opportunity to join a nurturing and ambitious staff team that has daily devotions together. Including a weekly team meeting that is centred in prayer and envisioning.
Please note: Joining one of KHCCC’s church congregations is not compulsory, open to applicants who are members of other churches.
Please see the candidate pack for more details.
For an informal chat, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.
*In accordance with the equality act 2010 it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with the KHCCC statement of faith.
Closing date for applications: 28th April 2024
Charisma vetting interviews must be completed by midday on 1 May prior to shortlisting on the 3 May.
First stage interviews with Kingsley Hall: w/c 13 May
Second stage interviews with Kingsley Hall: w/c 20 May
A note from Charisma
Don’t feel like you meet all of the requirements? We’d still love to chat, we’re a people first recruitment partner. We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
A small but highly specialist professional membership body & not-for-profit is seeking a Finance Officer on a full-time, permanent basis.
The role is paying circa £32,000 per annum and offers hybrid working – this will be a mixture of office-based work in central London and home-working. They also offer a generous pension and other benefits.
The organisation is a professional membership body with a range of products and services aimed at raising awareness of quality (governance, assurance, improvement) and growing capability within organisations in all sectors. They offer a range of membership services and events to members as well as issuing a prestigious ‘quality’ qualification and a training portfolio.
Reporting to the Management Accountant, The Finance Officer will work in a small finance team, and will primarily focus on 3 core areas:
- Purchase Ledger (invoices and payment runs)
- Payroll (using SAAS, software as a service where a payroll system is rented from an external provider but effectively done in-house) for around 50 staff
- Month-end duties (reconciliations and journals)
Other duties will include assisting with sales ledger, dealing with suppliers, financial admin & filing and assisting the Management Accountant with various duties.
The organisation is seeking an experienced, professional Finance Officer, ideally AAT fully-qualified or ACCA/CIMA part qualified. Experience with charity sector finance will be useful but not essential. Experience with payroll will also be very useful, however this is not essential as training will be provided.
Closing date: Ongoing / ASAP
Interviews: Ongoing / ASAP
Please send your CV for immediate consideration
Are you passionate about driving meaningful change through operational excellence?
The University of Warwick is seeking a talented Department Coordinator to join their dedicated and collaborative Alumni and Supporter Engagement team.
Job Title: Department Coordinator
Reports to: Deputy Director of Development (Alumni and Supporter Engagement)
Location: University of Warwick, Coventry, UK
Salary: £25,138 to £28,759
Contract Type: Permanent
Hours: Full-time, flexible for the right candidate, with hybrid working (2-3 days in the office)
Benefits: Generous pension scheme, 26 days annual leave, excellent maternity and paternity leave, access to the Employee Assistance Programme (EAP), dental cash plans, comprehensive medical insurance, eye care provisions, discounted gym campus membership, hire bike schemes, and additional employee discounts.
About the University of Warwick:
It is a vibrant and globally recognised research institution, consistently ranked among the top universities in the UK and worldwide. Their stunning campus, nestled on the outskirts of Coventry, is a vibrant mix of cultures, ideas, and innovation. They are committed to excellence in teaching, research, and engagement and take pride in their reputation for pushing boundaries and making a real-world impact.
About the role:
As the key operational support and personal assistant to the Deputy Director of Development, you'll play a vital role in ensuring the smooth functioning of operations. Your responsibilities will encompass a wide range of tasks, from assisting with human resources and office administration to contributing to strategic planning efforts.
Role Highlights will include:
- Provide dedicated support as a PA to the Deputy Director of Development.
- Organise meetings, agendas, and presentations.
- Facilitate and coordinate personnel processes including recruitment and onboarding.
- Coordinate planning processes, risk assessments and departmental submissions.
- Function as secretary where required for department groups.
- Provide support and guidance to other team administrators.
- Coordinate training sessions and meetings as needed.
- May include handling office budgets and expenses.
- Act as coordinator for office space and resources, including Health and Safety assessments.
About you:
You will be able to demonstrate a successful track record in a similar role. You will bring adept administrative skills, strong organisational abilities, attention to detail, and problem-solving capabilities. You will have exceptional interpersonal skills, confidentiality, ability to work dynamic environment and embody a proactive team spirit. In addition, you will acquire strong IT proficiency and commitment to ownership and delivery, which will make you well-positioned to excel in a collaborative and dynamic environment. Most importantly, you will be a positive advocate for the core values of the Alumni and Supporter Engagement Team: Making a difference, Collaboration, Solution-focused mindset, and Passion for learning.
Why this role?
Joining the University of Warwick means more than just a job; it's an opportunity to thrive in a culture that prioritises growth, support, and collaboration. Their friendly, flexible, and kind office environment empowers everyone to excel, fostering continuous growth and innovation. As part of their dynamic and inclusive community, your contributions will be valued, and your professional and personal growth will be supported every step of the way.
If you are ready to make a meaningful contribution and thrive in a vibrant team, we would love to hear from you.
To find out more about this role, please get in touch with Priya Vencatasawmy to receive further information and check out the team's Recruitment Website at Recruitment in Development and Alumni Engagement to see behind the scenes in DAE.
Closing Date: 17th of April 2024
First Stage Interview: 24th of April 2024
Second Stage Interview: 26th of April 2024
Charity People actively advocates for equality, diversity, and inclusion. We match candidates' skills and experiences with charity needs, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Our commitment to diversity drives outstanding outcomes for the charities we collaborate with.
Are you passionate about Jesus and gospel outreach into London?
Are you a wise, risk savvy and servant-hearted financial leader?
Then London City Mission would like to hear from you!
London City Mission shares the gospel alongside the local church of London, equipping everyday Christians to lovingly bring a message of hope in Christ to those least likely to hear it.
One in two people don’t have a Christian friend to invite them to church, open a Bible with them, or tell them the good news of Jesus. We want to see that change. The poor areas of London are incredibly diverse, in fact London is the most ethnically diverse in the world, growing at over 100,000 people a year. The world has come to London – we long to see the Gospel taken to the world by working alongside churches to visit homes and go out into the streets of London with the good news of the Gospel.
We are praying for a talented Director of Finance, Property and IT to join our Leadership Team. You will be inheriting a skilled and diverse team across the finance, property and IT functions, with the possibility to grow this team, as needed, to fulfil your responsibilities.
- Salary: £84,000 depending on experience + 13.8% employer contribution to pension, 30 days holiday plus Bank Holidays and 3 days ex-gracia during Christmas and New year + other benefits.
- Location: London City Mission will carefully consider flexible working patterns where possible, though at least 2 days a week presence at Nasmith House, 175 Tower Bridge Road will be necessary.
- Hours: Full-time (40 hours per week). Permanent. Let us know if you need more flexibility than this.
- Responsible for: Currently the team is 26 people, with five direct reports across finance, property and IT. Additional staff may be needed to fulfil the job description.
- Closing date: Friday 26th April 2024 at 5pm BST.
- Interview dates: Shortlisted candidates will be invited to a first interview via MS Teams on either Thursday 16th or Friday 17th May. Finalist candidates will then have the opportunity to have an informal meeting with the CEO, Graham Miller on the 22nd or 24th May, prior to second round in-person interviews scheduled for either Monday 3rd or Friday 7th June.
Key Responsibilities:
- Leading and overseeing financial strategy, planning and control.
- Leading and overseeing property disposal, development and management.
- Leading and overseeing the management and development of IT operations and systems.
- Providing inspiring leadership and contributing proactively to a vibrant worshipping Christian community.
Benefits:
- 13.8% employer contribution to pension.
- 30 days holiday plus Bank Holidays and 3 days ex-gracia during Christmas and New year + other benefits.
- Life insurance.
- Season ticket loan option (following completion of probation for permanent employees).
- Cycle to work scheme.
- Regular LCM and team prayer events; monthly LCM team days with worship, teaching, prayer, and updates; and an annual week of prayer in January.
This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are working in partnership with Oxfordshire Mind who are looking to appoint a Director of Services (Deputy CEO) to oversee the management of a designated portfolio of services, and to develop innovative and user focussed, high quality services which promote and value empowerment, recovery, equality and diversity.
Oxfordshire Mind is a local mental health charity, campaigning for better mental health in Oxfordshire for over 50 years. Like all local Minds, they are an independently run charity that is proud to be affiliated with the national Mind association.
Playing a key part in the Senior Leadership team, the new Director of Services (Deputy CEO) will provide effective leadership, managing the development and strategic direction in line with the strategic plan, and Oxfordshire Mind’s policies and procedures, meeting all regulatory and legal requirements of running a large and complex charitable organisation.
Oxfordshire Mind are looking for a proactive individual who will be confident to navigate them through the next 12 months of transitions and support the team through this exciting time. You will have exceptional leadership skills and the ability to develop and nurture a cohesive and high performing t.
You will have:
- Experience in a leadership role within in mental health organisations, healthcare settings, or related industries.
- A proven track record of the ability to inspire, motivate, and guide teams toward achieving goals. Proficiency in performance management and talent development.
- A wide range of experience dealing with various difficult situations, including interpersonal conflicts, organisational challenges, disputes, and high-pressure scenarios.
- A strong track record of effectively leading organisational change initiatives, fostering a positive and adaptable culture, and ensuring smooth transitions.
- Excellent communication and collaborative skills, with the ability to convey complex concepts clearly to diverse audiences. Skill in negotiation, conflict management, presentation, and interpersonal communication.
You will act as an effective representative for the organisation, communicating with a wide range of people, and the ability to develop messaging, manage information flow, and respond quickly to mitigate reputational risks both internally and externally.
You may be in a similar role or can demonstrate your ability to step up into a role with the ability to set a compelling vision for the future and inspire others to work towards it. A forward thinker, you will be able to influence and persuade stakeholders, gaining buy-in for strategies and initiatives. You will have passion and enthusiasm and a genuine interest in the sector, and a desire to contribute to its growth and success.
For more information and a full job specification please contact Sandra Smith, Associate Director, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Location: Osney Mead, Oxford with travel to other sites as required
Hours: 28 hours/4 day’s week, flexible working options available including part time
Closing date for applications: 14th April 2024
First interview date: 23rd or 24th April 2024
Second Interview date: 30th May or 1st June 2024
Prospectus is delighted to be supporting a major charitable foundation in their search for an Impact & Evaluation Manager, responsible for ensuring that impact data is collected, measured, and monitored for internal and external reporting.
This is a full-time, permanent position based in London (Two days a week in office).
Reporting to the Growth and Performance Lead, the Impact and Evaluation Manager will define and implement cross-team data collection processes, along with tools to ensure high-quality, relevant data. The postholder will work across teams to design, implement, and harmonise programme monitoring and evaluation, ensuring improvements and best practice. The incumbent will monitor indicators and analyse data, providing insights that drive decision-making, while supporting the development and delivery of effective impact frameworks to clients.
To be successful, you will be an experienced impact and evaluation professional, with exceptional analytical skills and a keen eye for detail. You will have excellent Excel and PowerBi experience and proficiency, able to produce clear interpretation and analysis of datasets. You will have strong verbal and written communications, able to interact with different audiences, while also produced succinct written impact reports. You will have a passion for supporting charities, and experience working within social change.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Hever Castle is situated in the heart of the idyllic Kent countryside, with a rich and varied history dating back more than 600 years, the most famous resident being Anne Boleyn. Yet much of what visitors see today is the result of the remarkable efforts of a wealthy American, William Waldorf Astor, who used his fortune to restore, renovate and extend the Castle and gardens in the early 20th century. Today the Castle and Gardens attract over 400,000 visitors per year. The Astor Wing together with the Guthrie Pavilion in the Italian Garden and areas of the Castle itself are available for corporate events, private events and weddings. Each venue has its own unique character and offers peace, privacy and seclusion in one of the most historic and beautiful settings in England. Hever Castle offers 28 luxury ‘five-star’ bedrooms in the Astor Wing and the Anne Boleyn Wing, and you will also find Hever Castle Golf Club set within 250 acres of beautiful Kentish countryside.
We are recruiting for a Head of Visitor Services to lead and develop the teams responsible for delivering an outstanding service and exceptional experience to our visitors. Whilst primary responsibility is to deliver operational excellence, this role also focuses on the strategic development of the whole visitor experience. You will coach and develop teams including front of house staff to ensure high performance and motivation. You will act as the bridge between Operations and all departments involved in delivering the visitor experience, to ensure that agreed quality standards are maintained and use expert operations knowledge to contribute to the development and implementation of events and activities, maintaining consistency with agreed customer care standards. You will manage budgets effectively and create an environment for continuous improvement and learning across your teams.
The successful candidate will have strong experience of operational management in a customer focused role ideally within the leisure and tourism, hospitality or heritage sectors. You will have extensive experience of managing multi-disciplinary teams with the ability to mentor and motivate in order to achieve organisational targets. You will have a proven track record of driving strategy related to customer/visitor experience with demonstrable success in delivering improvements. In addition, you will have a high level of financial acumen, commercial awareness and a proven track record of budget management, as well as the ability to effectively manage complex projects.
Hever Castle are partnering with Prospectus to recruit for this vacancy. To apply please submit your CV and a two page supporting statement, preferably in Microsoft Word/PDF format. The statement should outline your motivation for joining Hever Castle and why you feel you would be a good fit for this role. You should also demonstrate your experience and skillset with examples relating to the Personal Attributes section on the Job Description. If you have any further questions or would like to know more about this opportunity please contact Steven Fraser from Prospectus.
Please note: Prospectus will be reviewing applications on a rolling basis therefore we encourage candidates to apply ASAP. As such we reserve the right to close adverts early if required.
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.