Citizens Advice Milton Keynes
Milton Keynes, Milton Keynes
£20,265 per year
Contract, Full-time
Job description

1 year fixed term with possible extension

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, reliable and confident person to join our Casework Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject.  This requires a good foundation knowledge of each advice area, so competence in these subjects is essential. 

This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.

As part of this role, the successful candidate will be required to travel to Stoke Mandeville Hospital for 2 days per week to deliver an outreach supporting cancer patients and their families.

Applicants need to be 

  • Computer-literate, although training on our case recording systems will be given.
  • Confident in working to performance targets.
  • Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
  • Prepared to work independently and from a variety of community based locations. 

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.  

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

For details on how to apply, please click on the Apply button.

Closing date: Friday 26th April 2019 at Midday 

Interviews: w/c Monday 20th May 2019 


Posted on: 29 March 2019
Closed date: 26 April 2019
Tags: Advice, Information, Advocacy