Milton Keynes, Milton Keynes

£20,265 per annum

Contract, Full-time

Job Description

3 year fixed term contract

36 hours per week over 5 days

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, reliable and confident person to join our Casework Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject.  This requires a good foundation knowledge of each advice area, so competence in these subjects is essential. 

This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.

Applicants need to be –

  • Computer-literate, although training on our case recording systems will be given.
  • Confident in working to performance targets.
  • Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
  • Prepared to work independently and from a variety of community based locations. 

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.  

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date: Wednesday 21st August 2019 at Midday

Interviews: w/c Monday 2nd September 2019