Oxford, Oxfordshire
£30,985 gross per annum
Contract, Full-time
Job description

Superstore Manager (Superstore, Oxford) (TRD2960)

The Role of our Superstore Managers 

Are you looking to use your skills and experience to make a real difference?


Oxfam Shops are at the heart of our Charity and at the heart of our Communities, raising vital money and awareness to fight poverty. Our people are always guided by our values of Empowerment, Accountability and Inclusiveness. Shop Teams, consisting of paid staff and 23,000 volunteers across our network, donate their diverse skills to make as much money as possible from thousands of donations we receive every day.

Oxfam’s Superstore is a brand-new exciting concept and we are looking for dynamic Superstore Managers to lead a team of 15 paid staff and around 100 volunteers, to run a destination store that offers a bigger experience: enormous and diverse product choice with an Oxfam Online shop area hub, café and event space.

Successful candidates will need a solid retail background of managing large, fast paced operations. You will be highly motivated, decisive, have strong leadership skills and be able to motivate and manage a large and diverse team. You will need to be adaptive, able to organise yourself and other people effectively to be able to respond quickly to a fast-changing environment. You also need to have a creative and enthusiastic approach that enables you to maximise the potential of the Superstore, capitalising on local opportunities and cross working possibilities across Oxfam.

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Key Skills and Competencies required

  • Significant leadership qualities and experience. (E)
  • Ability to build, retain and develop a team. (E)
  • Strong drive to achieve results through others. (E)
  • Ability to delegate, coach and listen. (E)
  • Enjoys working with people and has a friendly and approachable manner. (E)
  • Ability to manage time under conflicting priorities. (E)
  • Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
  • Excellent communication skills.(E)
  • Ability to motivate self and others. (E)
  • High level of motivation, enthusiasm and a sense of fun. (E)
  • Open and adaptable to change and able to support others through it. (E)
  • Commercial awareness and judgement. (D)
  • Ability to establish and maintain successful retail processes and merchandising. (E)
  • Ability to understand and interpret basic financial reports. (D)
  • IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)  
  • Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here).  (E)
  • Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)

How to apply 

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.  

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description. 

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

Posted on: 27 July 2021
Closed date: 10 August 2021
Job ref: TRD2960
Tags: Retail