Oxford, Oxfordshire
Competitive - depending on experience.
Permanent, Full-time
Job description

Functional Support Analyst (FIN0487)

Location: Oxford

Salary: Competitive - depending on experience.

Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have experience in user acceptance testing of applications software?

Are you a problem solver with experience in troubleshooting system issues?

Do you want a job that will make a difference?

If the answer is yes, then would like to hear from you.

The Role

We are looking for a Functional Support Analyst to join our Supply & Logistics Central Functional Support Team. We are a small team of five staff based in Oxfam head office in Oxford. You will be a key member of our team supporting over 1200 Oxfam GB international programme, logistics and finance staff in the use of our HELIOS supply chain management system. 

You will lead on user acceptance testing of HELIOS software releases, infrastructure upgrades, and changes to the interfaces with our inhouse ERP system PeopleSoft.

You will work with other team members and our external software developers to support end users by investigating issues arising, and designing and specifying solutions for the HELIOS system itself and the related interfaces.

What we are looking for

Our Functional Support Analyst will require demonstrable ability to:

  • create test cases and carry out user acceptance testing using specific tests and regression test cases to confirm that change requests and bug fixes have been implemented as specified.
  • investigate software issues and work with other team members and software developers to specify change requests and bug fixes.
  • communicate technical information clearly.

Experience of similar application systems such as PeopleSoft, MS Dynamics or MS Navision will be very helpful, as will knowledge of test tools and SQL.

We offer

This role will give you an opportunity to make a difference in the delivery of Oxfam GB’s international humanitarian and development programmes, and to act as key contributor to the ongoing development of supply chain management systems in Oxfam. The role offers training and development opportunities and a competitive benefits package.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile. 

About us

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

Posted on: 12 June 2019
Closed date: 04 July 2019
Job ref: FIN0487
Tags: IT