OX2, Oxford
Oxford, Oxfordshire
(NJC point 29 – 33)
Contract, Full-time
Job description

We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.

Job Title: Data and Quality Service Manager
Hours: Full time, 37 hours per week
Salary: £32,974 - £36,922 (NJC point 29 – 33) per annum
Contract: Open Ended
Pension: Auto-enrolment scheme in place
Place of Work: 2 Kings Meadow, Osney Mead, Oxford, OX2 0DP

About Oxfordshire Mind

Our work includes:

  • The Transitional Supported Housing Recovery Service (part of the Oxfordshire Mental Health Partnership).
  • The TalkingSpace Plus psychological therapy service in partnership with Oxford Health NHS Foundation Trust.
  • The Oxfordshire Mind Wellbeing Service, which is part of both the TalkingSpace Plus and Oxfordshire Mental Health Partnerships and includes:

Five Wellbeing Centres throughout the county

The Information Service, including the Oxfordshire Mind Guide publication, website and the Information Line

Physical Activity and Wellbeing

Benefits for Better Mental Health, a welfare benefits advice service

Volunteering and Peer Support Opportunities

Oxford and Banbury Safe Havens

Embedded workers in primary and secondary care

Services for Children and Young People

  • Raising awareness and campaigning activity.

We employ over 180 staff and operate in 28 locations around the county.

Purpose of the job

The Data and Quality Service Manager will work closely with the Head of Innovation to ensure:

  • Contractual obligations, targets and outcomes are met
  • Partnership work and communication with key stakeholders is effective
  • Appropriate systems and processes are in place
  • Service users and carers are actively involved and engaged
  • New services are developed and implemented effectively
  • Reports are delivered to managers, the Senior Management Team (SMT), and the Board (including the Service, Quality and Performance sub-committee) in a timely and effective manner
  • Quality programmes across the organisation drive continuous improvement
  • Data is analysed proactively to drive understanding of our organisation and its impact on service users; and that useful management information is produced to help us continually improve

About you


  • Experience of working in a voluntary sector, mental health or related environment.
  • Experience of establishing effective liaison and inter-agency working.
  • Experience of developing and maintaining monitoring and quality systems.
  • Experience of contract management and reporting to funders.
  • Experience of providing line management, support and supervision.
  • Knowledge and understanding of mental health services.
  • Excellent IT skills including being familiar with spreadsheets and databases.
  • Data analysis skills including qualitative and quantitative data.
  • Ability to work well as part of a team.
  • Ability to take responsibility, use your initiative and work creatively.
  • Organisational, administrative and word processing including report and letter writing skills.
  • Ability to work within deadlines.
  • Ability to manage issues with a solution focused attitude.
  • Collaborative approach to management and development.
  • Capacity to cope effectively with the pressures of the post and to use support and supervision provided.

Closing date: 27th January 2021 at 12pm
Shortlisting date: 28th January 2021
Interview date: 5th February 2021

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

No agencies please.

Posted on: 05 January 2021
Closed date: 27 January 2021
Job ref: 157239_MD
Tags: Management, Operations