Job title: Oxford Safe Haven Worker
Hours: 28-35 hours per week:
Rotating shifts over 7 days. Includes evening and weekend work. Multiple roles available.
Salary: Base salary £21,166 – £24,313 (NJC salary scale point 11-18)
plus additional unsocial hours allowance for evening (+33%) and weekend working (+50%).
Holidays: 28 days plus bank holidays per annum pro rata
Pension: Auto-enrolment scheme in place
Probationary Period: 6 Months
Accountable to: Oxford Safe Haven Manager
About Oxfordshire Mind
We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.
We employ over 200 staff and operate in 28 locations around the county.
Oxford Safe Haven
Oxford Safe Haven opened three years ago, initially providing support on four evenings a week - Friday till Monday. We now, have a potential opportunity to expand the service to seven days and seven evenings a week, and are looking for a committed and passionate group of people, to create a team, and be part of designing and delivering mental health support to those who are struggling to cope.
Oxford Safe Haven offers same day non-clinical support for those who struggle with their mental health and feel they are reaching a breaking point. People can self-refer, or be referred by a professional, to get an appointment for one-to-one support face to face or on the phone or access supportive group sessions focusing on refocusing activities. Our goal is to listen respectfully, offer support in creating and following safety plans, and direct service users towards resources available in the community. We provide the service in a welcoming, empathic and supportive way.
Purpose of the role
This role requires a good understanding of mental health and impact it has on people’s lives, and ability to support individuals in mental health crisis with empathy, whilst having clear boundaries. The role is suitable for people with experience in mental health or wellbeing setting. It is also a good fit for those with psychology degree, or with counselling background, although those qualifications are not required. Staff will be working rota hours including days, evenings, weekends and Bank Holidays. Days will be split into two 7h shifts (11am-6.30pm and 4pm-11.30). The payment is adjusted for unsocial hours in the evenings (+33%) and on the weekends (+50%).
To work as part of a team to provide support for service users experiencing mental health crisis, including monitoring of group activities and conducting 1:1 sessions with service users face to face, on the phone and via online platforms.
- Support service users to develop self-management strategies and produce plans to make the best use of the local resources around them, to increase their ability to effectively manage mental health crisis.
- Develop effective working relationships with service users presenting in mental health crisis, with awareness of the significance of interpersonal dynamics, professional boundaries and team working.
- Respond to the needs of a developing service by providing a range of person-centred interventions that address the needs of service users holistically.
- Keep up to date with appropriate information about Oxfordshire Mind Wellbeing Services and other local providers of mental health services.
- Maintain awareness of and implement relevant aspects of best practice in holistic crisis support, liaising with Safe Haven colleagues to share learning as appropriate.
- Ensure the wellbeing and safety of service users, reporting any risk or safeguarding concerns to your line manager and colleagues, and liaising with appropriate bodies and partners as appropriate in line with Oxfordshire Mind organisational Safeguarding policy.
- Welcome new referrals to the project, carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
- With support from the Safe Haven Manager, conduct regular, dynamic risk assessments and respond with appropriate interventions for service users who present in crisis and/or at high risk of harm, in line with organisational policy and risk assessment best practices.
- Liaise with statutory mental health teams, other agencies, and/or emergency services as appropriate to ensure service users receive safe and appropriate support and a consistent approach to crisis management.
- Work closely with partners, including collaborative work with service users at other venues as agreed, e.g. Emergency Departments, Adult Mental Health Teams and others.
- Minimum of one-year experience of working within mental health, wellbeing or similar services.
- Experience of supporting others in mental health crisis, supporting them to ensure safe resolution or management of crisis.
- Experience of working in an often-demanding environment as part of a team and coping effectively.
- Positive attitude and understanding of mental health and sensitivity to the needs of people living with mental health problems.
- Ability to deal effectively and calmly with challenging situations
- Excellent organisational, planning, administrative and IT skills
- Ability to establish positive inter-agency relationships to the benefit of service users and professionals.
- Effective teamwork skills with the ability to take initiative and work on an individual basis
- Strong commitment to the involvement of service-users in the shaping of service delivery
Closing Date: Monday 22nd March 2021 (midnight)
Interview Date: Thursday 1st April 2021
Please click 'Apply' to be redirected to our website where you can find further information about the role and apply online.
Please note, you are not applying at this stage.
Oxfordshire Mind is fully committed to the principles and practices of equal opportunity and diversity.
We are a Mindful Employer.
No agencies please.