Birmingham, West-Midlands
£27000 per annum
Job description
Service Delivery Team Leader

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Position: Service Delivery Team Leader
Location: Birmingham
Contract type: Permanent
Hours: Full time, 37.5 hours per week, Monday to Friday
Salary: £27,000 per annum

Closing date for applications: 9th November, 2021
Interview date: TBC

About the Role:

The Service Delivery Team Leader [Internally known as 'Personal Wellbeing Manager (Family & Relationships)] provides line management to Personal Wellbeing Advisors (Family & Relationships) and oversight of Pact Futures service delivery across their region. The team will be located in:

• Kitts Green
• Wolverhampton
• Sandwell
• Stoke-on-Trent
• Stafford
• Coventry and Warwickshire with some travel to Rugby, Leamington Spa and Stratford when required


The Service Delivery Team Leader is also case carrying (approx. 26 hours per week in Central Birmingham) and is responsible for delivering personal wellbeing services focused around supporting Service Users to develop, maintain and enhance positive relationships with their family and loved ones.

One -to-one support will be core to service delivery, building trust and undertaking activities and interventions that are best delivered face to face. The Personal Wellbeing Manager also delivers group sessions and workshops to support service users to address wellbeing needs and develop wellbeing skills.

The Service Delivery Team Leader is responsible for managing personal and team performance against service delivery targets and supporting the delivery of information to evidence delivery and outcomes. Partnership delivery will be key, working with other Personal Wellbeing Advisors and Mentors; National Probation Service (NPS) Responsible Officers and community services to support desistance from offending. Team working across a multi-disciplinary and multi-organisational team will be an essential part of the role.

About you:

Based in Birmingham Central, the Manager will be expected to travel throughout their region to fulfill their management responsibilities. We have a number of office locations across both contract package areas to cover. Our expectation for delivery locations is as outlined above however we are still awaiting finalised information from Ingeus around the exact number of days staff are required at each office. Having your own means of a car and a valid driving license is a preference.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

You may have experience of the following: Social Work, Social Worker, Service Manager, Charity, Charities, Third Sector, Social Care, Supervisor, Team Leader, Not For Profit, Team Leader, Senior Support Worker, Deputy Service Manager, Supported Housing, Supported Accommodation, etc.

Ref: 103 598
Posted on: 26 October 2021
Closed date: 10 November 2021
Job ref: 103598
Tags: Management