Selhurst, Greater London
£22,000 - £25,000 per year
Permanent, Full-time
Job description

Job Title:        Fundraising Officer

Reports To:    Head of Communications and Fundraising

Jobs Reporting into the Job Holder:           N/A

1. Job Purpose

The Fundraising Officer will support the Head of Communications and Fundraising in raising unrestricted funds to enable the charity to grow, enabled by (i) showcasing the impact of our work supporting young people across south London and (ii) building enduring relationships with our donors and supporters across the Crystal Palace FC family and our beneficiaries from across the local community.

The successful candidate will have demonstrable experience in charity fundraising programmes, including fundraising events, lotteries and regular giving.


2. Principal Accountabilities/Responsibilities/Job Summary

  • Support the running of existing events and initiatives to generate unrestricted income and raise awareness of Palace for Life Foundation
  • Ensures all fundraisers, donors and supporters are part of a structured and personalised supporter journey
  • Maintain the Foundation’s Customer Relationship Management (CRM) database, ensuring accurate and up-to-date information of fundraisers and donors
  • Track and report on fundraising income using Foundation CRM software
  • Own and develop promotion of the match day lottery
  • Motivate supporters in their efforts to raise funds for Palace for Life
  • Attract new supporters and new audiences to engage with existing and new fundraising initiatives
  • Maximise marketing opportunities for events including the website, community promotion, social media promotion and event promotion to supporters as appropriate
  • Writes, produces and delivers a wide range of quality, effective and engaging internal and external communications to drive interest and awareness in the Foundation’s work.
  • To undertake other tasks, as required, to support the Communications and Fundraising department as directed by Head of Communications and Fundraising.
  • Take a creative and productive approach to fundraising and problem solving
  • Has a flexible approach and willingness to work occasional evenings and weekends, as and when required. Able to work on a flexible basis between the office at Selhurst Park and remotely.


3. Knowledge/Experience/Technical Skills and Behaviours


a) Knowledge/Experience/Technical Skills



  • Knowledge of different fundraising techniques including events, lotteries, and regular giving.


  • Successful experience in a fundraising or events role
  • Experience in running successful fundraising or participation events

Technical Skills

  • Excellent communication skills
  • Good written skills
  • Excellent interpersonal skills and ability to interact with all levels within the Foundation, and the parent club and high level outside contacts.
  • Outstanding organisational skills with an attention to detail.
  • Ability to think clearly, creatively and imaginatively.




  • Awareness and understanding of the local community in south London and the challenges and opportunities faced by residents.
  • An interest in and understanding of football


  • Writing for different channels and audiences, including web and social media.

Technical Skills

  • Use of eTapestry or other CRM systems
  • High level of written and verbal communication skills


b) Behaviours

Our Values:

  • TEAMWORK – we support everyone around us and treat them with respect, working together to achieve great results.
  • PRIDE – we are proud to represent Palace and aspire to be the best in everything we do.
  • INNOVATION – we are not afraid to try new things, we are creative and inspiring, always seeking new ways to progress.


Our behaviours:

  • We know why we’re here: we appreciate the unique influence we, as role models, have on young people and the wider south London community
  • We know where we’re going: we are clear on what we aim to achieve, as individuals and as part of the wider team at the Foundation and Crystal Palace FC
  • We communicate effectively: we listen to each other and keep colleagues fully informed of our work, sharing mistakes and challenges as well as successes
  • We respect: we seek to understand the challenges others face and treat our colleagues and participants how we expect to be treated ourselves
  • We are professional: we are punctual, reliable and aspire to the highest standards in everything we do
  • We take responsibility: we take ownership for own performance and put in our fair share of time and effort to support our participants and the rest of the team
  • We are always improving: We reflect, look to develop and evolve, to make things better for our team and the people we support
  • We are brave: We think outside the box, are not afraid to take measured risks, but know when to ask for help and support each other when things don’t go to plan
  • We share success: We are proud of what we do as a team and actively celebrate each other’s good work, sharing credit wherever it’s due.



Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children, young people and adults at risk. The club fully accepts its responsibility for children, young people and adults at risk. Our aim is to ensure that safeguarding runs through every element of the work we do to ensure the welfare and well-being of all those who engage in our activities.

All children, young people and adults at risk have a right to be protected from abuse regardless of their age, gender, disability, sexual orientation, race, religion or belief. We believe that all adults working within the club, in any capacity, have a duty and responsibility to safeguard the welfare of children, young people and adults at risk.

We strive to do this by applying policy, procedures and best practice, engaging with the Premier League, FA and local authority partners to promote the safety and welfare of all those who engage in activities with the club. Our practice reflects statutory requirements and responsibilities. This allows our participants to enjoy any club activity in a safe, and inclusive environment.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.



Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):

Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and

Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

More about Palace for Life Foundation
Palace for Life Foundation

As the official charity of Crystal Palace Football Club, we help young South Londoners grow through the power of sport, inspiring them to find ... Read more

Posted on: 04 February 2021
Closed date: 01 March 2021
Tags: Fundraising

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