SE1, London
£32,300 per year
Permanent, Full-time
Job description

We are seeking a Senior Supporter Engagement Officer to join our fantastic Community & Events Team! This is an exciting time to join the team as we work towards transforming the future for people affected by pancreatic cancer. You’ll have the opportunity to work across the Community & Event’s team portfolio including project managing our bespoke walking event ‘The Big Step Forward’.


About the role:

Community & Events play an important role in our fundraising strategy, and we are looking for a confident and proactive team player to take responsibility for the planning, delivery, and ongoing development of our existing programmes and new initiatives. The Community & Events team sits within the wider Mass Fundraising team. Whilst each person is responsible for their own area, we also work in an agile manner that enables us to respond quickly & work collaboratively across the department to the changing fundraising market. It will lead to the delivery of timely, targeted, relevant, and engaging communications to our various audiences, with the aim of recruiting new and engaging existing supporters.

You will also play a key role in engaging and working collaboratively with internal and external stakeholders, optimising training programmes, and delivering new concepts that promote community and events fundraising.

Some of the main responsibilities of this role include:

  • Managing & delivering a range of fundraising products within the Community & Events team’s portfolio.
  • Develop, implement and lead on robust donor, supporter, and volunteer recruitment plans, including challenge event participants, community fundraisers, in memory donors, legacy pledgers, fundraising groups, and others
  • Ensure the successful implementation and delivery of supporter journeys across fundraising program streams for core audiences with clear objectives to increase conversion, income, gift values, and retention rates
  • To grow of our existing network of community supporters and further develop a community pool of proactive individuals and groups raising money in aid of Pancreatic Cancer UK
  • Project lead and manage your assigned running, cycling, walking, and challenge third-party events within the Event’s team portfolio.
  • Support on development and ‘on the day’ delivery of Pancreatic Cancer UK training days, social days, cheer points, and post-event receptions.

Please read the job pack on our website for full details of the role.


About you:

We’re looking for someone with enthusiasm, good communication skills both verbal and written, and someone who can be empathetic when dealing with supporters. You’ll be passionate about people, and you’ll always put our supporters first. You’ll have excellent organisational skills and attention to detail and you’ll be good at building rapport with supporters and colleagues alike.

You will have a sound knowledge of mass-market fundraising and have proven ability in the below areas:

  • Stewarding supporters, providing fundraising and event advice.
  • Event management and delivering on-day event logistics
  • Developing and delivering multi-channel marketing campaigns
  • Excellent project management skills with the ability to manage multiple tasks simultaneously and to work to deadlines.

If this sounds like you – we’d love to hear from you!


About us:

It’s unacceptable that more than half of people diagnosed with pancreatic cancer die within three months. Survival rates have improved enormously for most cancers, yet for pancreatic cancer, this is not the case. And, with treatment and care affected by the pandemic, the situation has only deteriorated.

Pancreatic Cancer UK is a national charity dedicated to taking on this injustice using every possible means. We’re supporting people with pancreatic cancer now, campaigning to achieve lasting change, and funding vital research to transform the future.


Working with us:

We are an inclusive employer committed to developing a diverse workforce and are looking for people who can demonstrate dedication to our cause and values. We offer a supportive place to work with helpful and friendly staff who report a high level of job satisfaction. We are currently working remotely due to Covid-19 but our main office is based in London on the river with views towards Westminster. We offer flexible working and we envisage this role will be a blend of working from home and working in the office.


Other Terms & Conditions: 

Hours: Full-time, 35 hours per week (Monday-Friday)

Location: London SE1 (temporarily remote working from home)

Closing date: Monday, 13th December 2021 at 9am.  

The interviews will take place remotely via Microsoft Teams on Tuesday, 21st December and Wednesday, 22nd December 2021.


To apply, please download the job pack on our website, complete the application form and submit it with your CV. 


You must have the right to work in the UK when you apply. 

More about Pancreatic Cancer UK

Pancreatic Cancer UK is taking on pancreatic cancer through research, support and campaigning to transform the future for those affected.

... Read more

Refreshed on: 06 December 2021
Closed date: 13 December 2021
Tags: Fundraising