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PAPYRUS is recruiting a Data Manager to proactively manage and develop the use of the Raiser’s Edge database to play a key role in the efficient delivery, management and evaluation of supporter and customer experience. At PAPYRUS, Raiser’s Edge is primarily used by the fundraising team to record donors, supports and donations. It has recently been rolled out to the regional teams to record those attending training and awareness raising sessions.
1. DESIGNATION: Data Manager
2. HOURS: 36 hours per week
3. SALARY: NJC Scale 21 – 25 (£25,801 – £28,785) + 5% pension contribution
4. LOCATION: Warrington
5. RESPONSIBLE TO: Head of Fundraising and Head of Finance
6. PURPOSE OF POST
Proactively manage and develop the use of the Raiser’s Edge database to play a key role in the efficient delivery, management and evaluation of supporter and customer experience.
At PAPYRUS Raiser’s Edge is primarily used by the fundraising team to record donors, supports and donations. It has recently been rolled out to the regional teams to record those attending training and awareness raising sessions.
7. KEY RELATIONSHIPS
Fundraising Team, National Training Manager, Programme Development Manager, Regional teams & HQ Admin
8. MAIN DUTIES AND RESPONSIBILITIES
8.1) Full management of the supporter database Raisers Edge including responsibility for technical management and maintenance.
8.2) To carry out complex data processes, queries, imports and exports and produce detailed reports for use in research and analysis.
8.3) Manage the import and export of data to and from third parties such as Just Giving, and the compilation of Gift Aid Reports for HMRC.
8.4) To ensure all supporter / customer data is processed, stored and used in strict compliance with GDPR and relevant marketing and fundraising regulations
8.5) Provide ongoing training to staff and to ensure the handling of data, and all data processes fully comply with GDPR, law and marketing and fundraising regulations
8.6) Manage PAPYRUS’ relationship with Blackbaud
8.7) Manage the contact management structure to ensure it meets the business needs of PAPYRUS and make recommendations to further expand its use, enhancing its value.
8.8) Maintain the accuracy and integrity of data through routine data cleansing and hygiene tasks to ensure accuracy of data
8.9) Prepare internal and external data to support national and regional campaigns and communications activity
9. ADDITIONAL DUTIES
It is the nature of the work of PAPYRUS that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.
It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.
11. BASIC PRINCIPLES
The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. He/she must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.
12. CONDITIONS OF SERVICE
Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.
See Person Specification