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Warrington (On-site)
£25,916 per annum based on working 30 hours per week progressing incrementally to £28,936 per annum
Part-time (30 hours per week)
Job description

HOPELINE247 Advisor– Warrington

We are looking to recruit HOPELINE247 Advisors to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.


What you will do:

·         Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.

·         Work on a 7-day shift system including evening and weekends

·         Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding. 

·         Maintain accurate records and input data monitoring into the data base system.

·         Participate in clinical supervision and reflective practise.    

·         Provide training, mentoring and coaching to new recruits.


To be successful in this role you will have:

·      a degree or professional qualification in Health or Social Care, Community Work or a related discipline

·      previous experience of working in an advisory capacity in suicide prevention or mental health

·      a proven record of working directly with vulnerable young people

·      experience of providing advice and guidance via multiple communication channels

·      the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service



Salary: NJC Scale SCP 24-28 (Starting salary of £25,916 per annum based on working 30 hours per week progressing incrementally to £28,936 per annum)

Hours:  30 hours per week            Location: Warrington

Contract: Permanent

Benefits: You will receive 25 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: Midnight – 6th December 2023       

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.


PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.


More about Papyrus Prevention of Young Suicide

Our Vision

Our vision is for a society which speaks openly about suicide and has the resources to help young people ...

Read more

Posted on: 16 November 2023
Closed date: 06 December 2023 at 23:59
Job ref: HL247A1123
Tags: Advice, Information, Support Worker

The client requests no contact from agencies or media sales.