Birmingham, West-Midlands, West Midlands

NJC Scale 26-28 (£23,866 – £25,463)


About the organisation


A society which speaks openly about suicide and has the resources to help young people who may have suicidal thoughts Read more

Job Description

1. DESIGNATION: Volunteer Co-Ordinator (West Midlands)

2. HOURS: 36 per week (some planned unsocial hours)

3. SALARY: NJC Scale 26-28  (£23,866 – £25,463) + 4% Pension contribution

4. CONTRACT: Permanent 

5. LOCATION: West Midlands Office with travel across the region as required

6. RESPONSIBLE TO: Regional Manager



8.1) To promote volunteering for PAPYRUS across the region

8.2) To recruit, engage and manage volunteers across the Region to support the work of PAPYRUS

8.3) To provide volunteer training 

8.4) To manage our Champions and Ambassador Programmes, integrating them into the work we do

8.5) To work with team members to enhance the support of volunteers at events and activities 

8.6) To engage with volunteers regularly

8.7) To raise the profile of PAPYRUS in the Region


9.1) Manage the volunteer inbox (regionally) and volunteers for the region

9.2) To develop and maintain working partnerships across the Region to enhance volunteer recruitment

9.3) To access training needs for new volunteers and carry out volunteer training including the new Champions Programme 

9.4) To ensure volunteers have access to necessary skills and abilities training to enhance their CPD long term

9.5) To support volunteers so that they engage in activities for PAPYRUS throughout the Region

9.6) To work closely with Regional staff to engage volunteers in attending events and activities in their areas

9.7) To research events and activities across the Region volunteers could attend and co-ordinate that attendance

9.8) To support volunteers if they would like to engage in a project, as long as it is in line with PAPYRUS ethos and values

9.9) To carry out regular volunteer supervisions, liaising with team members for feedback on volunteer performance and engagement 

9.10) To maintain accurate HR records for all volunteers, ensuring references are obtained and up to date DBS checks where needed (in partnership with the Office Manager at Head Office)

9.11) To ensure all volunteer activities are recorded as per PAPYRUS procedures (RE/Activity Logs)

9.12) To connect volunteers on a regular basis and share the work they are doing, either through a volunteer forum or a newsletter

9.13) To carry out exit interviews with volunteers when they leave and ensure any feedback which needs addressing is acted upon

9.14) To work to embed volunteering into the working practices of the Regional team especially the new Champion and Ambassador roles

9.15) To work effectively and flexibly with colleagues and managers to ensure that high professional standards of performance are maintained

9.16) To collect and analyse all data within agreed protocols and maintain appropriate administrative systems to support and enhance regional activity

9.17) To contribute to and promote PAPYRUS campaigns as outlined in the Regional and Strategic Plans

9.18) To contribute to and promote PAPYRUS training as outlined in the Regional and Strategic Plans

9.19) To understand the duties of the role and to manage any matters relating to safeguarding of children and vulnerable adults within PAPYRUS policy

9.20) To contribute constructively to regular supervision and appraisal protocols

9.21) To contribute to and attend PAPYRUS conferences and seminars as required

9.22) To attend training as required

It is the nature of the work of PAPYRUS Prevention of Young Suicide that tasks and responsibilities are in many circumstances unpredictable and varied.  All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken.  These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with their regular type of work.  If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff. 

It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. He/she must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post is subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

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