Local Adviser Team Manager
This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
We have two roles available, one covering the South East, and one covering the East of England.
You’ll manage, coach and develop a team of Parkinson’s Local Advisers to deliver a high standard of service across the region. You’ll ensure that the team is supported in meeting service demand which will include more complex casework, covering gaps, or supporting new/inexperienced colleagues.
You’ll work with colleagues in the regional/country team to support the delivery of local priorities to reach more people affected by Parkinson’s.
What you’ll do:
- Lead a team of Parkinson’s Local Advisers to deliver a professional service that gives accurate, tailored information and support based on needs in line with service practice
- Ensure quality service standards are met, including assessing needs, advocacy, information and support given and referrals
- Provide coaching, support and guidance to your team of advisers, including through complex casework and safeguarding cases, to ensure a consistent service across the team
- Work with the Regional Lead and other colleagues to agree regional priorities to reach more people and provide a visible local service
- Be responsible for the health and safety of a remote, dispersed team, ensuring compliance with policies and procedures and acting as escalation point for lone working app
What you’ll bring:
- Experience of managing, coaching, developing, and motivating a dispersed staff team, including workload distribution and prioritisation
- Ability to implement reflective practice principles
- Experience of providing health and social care information services
- Experience of delivering a multi channel service effectively
- Understanding of Parkinson’s, including relevant health and social care and welfare benefits
- Working experience of the importance of data quality and using data in your work
- Experience to adhere to data protection requirements and confidentiality
This is an exciting time for Parkinson’s UK and we would love you to join us!
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interviews for these roles will be held:
- South East: Friday 15 December
- East of England: Friday 15 December and Monday 18 December
The successful candidate will be required to
- live in the area specified (either East of England or the South East) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
- provide their own broadband service with a minimum download speed of 2Mb
- have a confidential space in which to work
This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.