Part-time Project officer jobs

Are you a confident communicator who enjoys building relationships and creating engaging content for a wide range of channels?

Are you passionate about the power of community organisations to improve lives?

If so, we have an exciting opportunity in our Communications & Engagement directorate, where you'll play a key role in delivering impactful communications focused on our Dormant Assets funding in Northern Ireland.

In addition to National Lottery funding, The National Lottery Community Fund distributes funding through the Dormant Assets scheme. Dormant Assets funding in Northern Ireland supports community organisations to become more sustainable and resilient, strengthening areas such as governance, digital capability and organisational development.

Background on Dormant Assets NI

In addition to being a distributor of National Lottery funding, The National Lottery Community Fund distributes money released for social purpose as laid out in the Dormant Bank and Building Society Accounts Act 2008 and the Dormant Assets Act 2022.

This legislation enables funds from dormant bank accounts and other financial products to be channelled towards good causes in the United Kingdom through an independent body called the Reclaim Fund.

Funds are distributed to The National Lottery Community Fund, which in turn makes them available for good causes in England, Scotland, Wales and Northern Ireland. Each devolved administration issues policy directions on how these funds are to be used.

The policy directions issued by the Department of Finance in September 2019 directed The National Lottery Community Fund to establish Dormant Assets NI to build capacity, resilience and sustainability in the third sector across Northern Ireland.

Responsibilities

​Working within the Communications Strategy team, you’ll lead communications activity for Dormant Assets NI. You will focus on raising awareness of the programme, engaging with organisations and sector networks, and sharing learning and impact through a range of channels.

The role combines proactive communications, relationship building, and close working with Policy and Engagement colleagues to support meaningful engagement with the voluntary and community sector. Responsibilities will include:

• Working with the Communications team, lead on communications activity for Dormant Assets NI, including regular funding announcements and programme milestones, ensuring messages reach the right audiences through appropriate channels
• Building and maintaining relationships with sector bodies, networks and specialist media, working closely with colleagues across the organisation, including Policy and Engagement, to amplify awareness of Dormant Assets funding.
• Working closely with the Dormant Assets NI team and the NI Customer Engagement team on the planning and delivery of grant-holder and learning events (in-person and virtual).
• Working with the Fund’s media team, you will lead on announcements, handle dormant-assets-related press requests, and contribute to reactive communications where required.
• Developing impact-focused content, including case studies, newsletters, and web content to demonstrate programme outcomes and learning.
• Planning, writing and scheduling social media content to proactively promote Dormant Assets funding, impact and learning.
• Working directly with grant holders to gather stories of impact, quotes and visual content, including site visits to supported organisations.
• Liaising with the Department of Finance, Reclaim Fund and partners to support programme visibility, stakeholder communications, project visits and photo opportunities.
• Contributing to reporting and accountability requirements, including quarterly updates for the Reclaim Fund, reporting to the Department of Finance, and using internal systems and CMS tools to maintain accurate records and project summaries.

About you

You are a confident and engaging communicator with strong written and verbal communication skills.

You enjoy building relationships and working with a wide range of people and organisations.

You may already have experience working with, or communicating with, the voluntary, community and social enterprise sector, or be keen to deepen your understanding of the sector and the context in which it operates in Northern Ireland.

You can plan and deliver communications activity using a variety of channels and adapt your approach to suit different audiences.

You are organised and proactive, with strong project management skills and the ability to manage a busy and varied workload.

You are collaborative, approachable and motivated by supporting the work of organisations that contribute to stronger communities.

Interview Details:

Interview Date: 29 June 2026

Format: Virtual

Location: Northern Ireland, Hybrid with office based in Belfast

If you would like an informal conversation about the role specifically, please contact the recruitment team.

For any questions about the recruitment process, please email the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. 

Essential

• Strong communications skills, both written and oral.
• Experience in delivering integrated communications activity, using a variety of channels and methods.
• Ability to work with a wide range of stakeholders and to develop strong relationships.
• Strong organisational and project management skills, with the ability to manage competing priorities.
• A good understanding of Northern Ireland’s voluntary and community sector, public policy environment and the context in which Dormant Assets NI operates.

Desirable

• Experience of working in or communicating with the voluntary, community and social enterprise (VCSE) sector.
• An understanding of third sector networks, media and stakeholders in Northern Ireland.
• Experience organising both in-person and virtual external meetings and networking events.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We are seeking a highly organised and proactive Operations & Programmes Support Officer to play a vital role in the smooth running of our small charity strengthening London’s communities. This is a varied, hands-on role supporting both programme delivery and day-to-day operations. You will bring strong attention to detail, a conscientious approach, and the ability to manage multiple priorities. Working closely with colleagues across the team, you will be a clear communicator who enjoys collaborating and contributing to a positive working environment.

The Operations and Programme Support role will be instrumental in supporting our small team to continue to grow our services to support charitable organisations across London while consistently maintaining and improving the quality of our service.

Responsibilities:

Operations support

• Maintain and improve key systems and processes, including CRM data, mailing lists, and shared platforms like SharePoint
• Manage shared inboxes, internal communications, meetings, and day-to-day team coordination
• Provide wider operational support, including managing equipment and systems, basic troubleshooting, data protection, and staff coordination (e.g. meetings, holidays)

Programme and Communications support

• Working closely with the Events Manager, coordinate event delivery, including promotion, registrations, attendee communications, and on-the-day support for 10 online Lunch & Learn events, 2 in-person workshops and 2 community events a year.
• Support event logistics (venues, catering) and ensure all data, feedback and learnings are captured and recorded in our CRM
• Assist with website updates, weekly social media activity, and community engagement and track monthly performance across channels
• Support and maintain impact metrics and participant feedback across all activities
• Contribute to research and information gathering for programme development and fundraising as needed

About Link UP London

At Link UP London we build stronger more resilient communities.  By connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, we help these organisations access the skills they need, when they need them, to address strategic and operational development issues and build capacity and resources. Our Skilled Volunteers have a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) and want to apply their skills and expertise to make a positive difference in London. This means that the organisations are better equipped to tackle the multiple challenges of inequality facing their communities and the Skilled Volunteers have a meaningful volunteer experience that fits into busy schedules.

We connect skills to SGOs in 3 main ways main including:

• Skilled Volunteering Projects: Short-term, structured volunteering engagements.
• Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats.
• Events: Including Lunch & Learn Sessions – 10 one-hour webinars that allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development - 2 in-person workshops and 3 community gatherings.

We work in all boroughs and the city of London with 90% of organisations we support addressing issues of poverty, vulnerability and marginalisation.

Person Specification

• Highly organised, with experience supporting organisational operations and/or programme delivery
• Strong attention to detail and some experience working with databases and CRM systems; familiarity with a number of these systems is a plus
• Experience supporting events (online and in-person) and managing multiple priorities simultaneously
• Comfortable and experienced with various forms of technology including digital tools (e.g. excel, social media platforms, content tools)
• Clear communicator who enjoys working collaboratively across a team
• Proactive, solutions-focused, and keen to positively contribute to a growing organisation

Nice to haves:

• An understanding of volunteering and Skilled Volunteering in particular
• Knowledge, and some direct experience, with the charity sector
• An understanding of the opportunities and challenges faced by small charitable organisations today
• The ability to be in London multiple times a week as needed

Qualities that are a good fit for our team

• Personable / warm / caring / friendly
• Energetic, confident and outgoing
• Hardworking / dedicated / committed
• Entrepreneurial
• Professional

Harris Hill are delighted to be partnering with The Kennedy Trust for Rheumatology Research to recruit a Research Support Officer.

Hybrid working: 1 day per week in Hammersmith, London
Salary: £33,000 – £35,000
Part-time or full-time (0.6 – 1 FTE)

The Kennedy Trust is a small but highly influential medical research charity, supporting innovative scientific research and collaboration to improve human health. Working closely with leading researchers and institutions, including the Kennedy Institute of Rheumatology at the University of Oxford, the Trust plays a vital role in advancing pioneering research with real-world impact.

About the role

Reporting to the Research Programme Manager, the Research Support Officer will support the delivery of the Trust’s research funding activities, helping to ensure grant programmes run smoothly from application through to award and ongoing monitoring.

This is a varied and rewarding role combining administration, coordination and stakeholder engagement, ideal for someone who enjoys working across multiple projects in a small team environment.

Key responsibilities include:

• Coordinating grant application and peer review processes
• Managing queries from applicants and grant holders
• Maintaining accurate grant data across CRM systems and SharePoint
• Supporting Research Committee and award panel meetings
• Assisting with post-award grant monitoring and reporting
• Supporting communications, website updates and social media content
• Providing logistical support for events and conferences
• Helping maintain relationships with key research partners

About you

We are looking for someone who is:

• Highly organised with excellent attention to detail
• Proactive and confident managing multiple priorities
• A strong communicator with excellent stakeholder engagement skills
• Comfortable working independently and collaboratively within a small team
• Confident using CRM systems, SharePoint or similar platforms
• Interested in research, science or the charity sector

Experience within a research funding, academic or scientific environment would be advantageous, but is not essential.

Most importantly, you will be someone who enjoys variety, takes pride in delivering high-quality work, and is motivated by supporting research that has a meaningful impact.

For more information, please submit your CV to

 Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

£23,600 pa for 28 hours a week (FTE £29,500) + benefits

Part time/28 hours a week (flexible hours) 
Fixed term contract until 30/09/2027
Aberdulais, Wales

Closing Date: 16 June 2026 at 9am

Are you a proactive, relationship-focused individual with a passion for community engagement and supporting people facing disadvantage? Do you have experience working collaboratively with partners and engaging individuals who may face barriers to participation?

If so, St Giles Trust is looking for a highly motivated Senior Engagement Officer to play a key role in delivering an exciting community heritage project in partnership with the National Trust.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.  

About the Project
This innovative new project will create opportunities for people who are often excluded from heritage and community spaces. Working in partnership with the National Trust at Aberdulais, the project will:

• Recruit, train and support new volunteers using our lived experience peer-led model
• Deliver community events and activities to engage local people and visitors
• Increase access to heritage and nature, improving wellbeing
• Build a more diverse and sustainable volunteer base to support the future of the site

About this key role

You will lead on community engagement and partnership development, helping to successfully deliver this 15-month project. You will build strong relationships with local stakeholders, support volunteer recruitment and development, and coordinate a range of activities and events.

Working closely with the Wales team, you will:

• Develop and maintain effective partnerships with local organisations and stakeholders
• Support delivery of a lived experience heritage training programme
• Help recruit, support and develop volunteers
• Coordinate events, activities and community engagement initiatives
• Promote the project and support outreach and recruitment
• Maintain accurate records and contribute to monitoring and reporting
• Support the development of a sustainability plan for the project

What we are looking for

• Experience of building partnerships and working with a range of stakeholders
• Experience supporting or delivering community, volunteering or engagement programmes
• Experience supporting individuals facing barriers to participation
• Ability to organise and deliver events or group activities
• Strong communication, organisational and administrative skills
• Ability to manage a varied workload and meet deadlines
• Confidence using digital tools and supporting outreach or promotion
• Awareness of safeguarding, risk management and professional boundaries.

Please note: this role requires an Enhanced DBS check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing Date: 16 June 2026 at 9am.

A ydych chi'n unigolyn rhagweithiol sy'n ffocysu ar berthnasoedd ac yn frwd dros ymgysylltu â'r gymuned a chefnogi pobl sy'n wynebu anfantais? A oes gennych chi brofiad o weithio ar y cyd â phartneriaid ac ymgysylltu ag unigolion a allai wynebu rhwystrau i gyfranogi?

Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Uwch Swyddog Ymgysylltu â chymhelliant uchel i chwarae rhan allweddol wrth gyflawni prosiect treftadaeth gymunedol cyffrous mewn partneriaeth â'r Ymddiriedolaeth Genedlaethol.

Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir yw Ymddiriedolaeth St Giles.  Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol a bod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.  

Ynglŷn â'r Prosiect
Bydd y prosiect arloesol newydd hwn yn creu cyfleoedd i bobl sy'n aml yn cael eu heithrio o ofodau treftadaeth a chymunedol. Gan weithio mewn partneriaeth â'r Ymddiriedolaeth Genedlaethol yn Aberdulais, bydd y prosiect yn:

• Recriwtio, hyfforddi a chefnogi gwirfoddolwyr newydd gan ddefnyddio ein model profiad uniongyrchol dan arweiniad cyfoedion
• Cynnal digwyddiadau a gweithgareddau cymunedol er mwyn ymgysylltu â phobl leol ac ymwelwyr
• Cynyddu mynediad at dreftadaeth a natur, gan wella llesiant
• Adeiladu sylfaen wirfoddolwyr mwy amrywiol a chynaliadwy er mwyn cefnogi dyfodol y safle

Ynghylch y rôl allweddol hon

Byddwch yn arwain ar ymgysylltu cymunedol a datblygu partneriaethau, gan helpu i gyflawni'r prosiect 15 mis hwn yn llwyddiannus. Byddwch yn meithrin perthnasoedd cryf â rhanddeiliaid lleol, yn cefnogi recriwtio a datblygu gwirfoddolwyr, ac yn cydlynu amrywiaeth o weithgareddau a digwyddiadau.

Gan weithio'n agos gyda thîm Cymru, byddwch yn:

• Datblygu a chynnal partneriaethau effeithiol gyda sefydliadau a rhanddeiliaid lleol
• Cefnogi cyflwyno rhaglen hyfforddi treftadaeth profiad uniongyrchol
• Helpu i recriwtio, cefnogi a datblygu gwirfoddolwyr
• Cydlynu digwyddiadau, gweithgareddau a mentrau ymgysylltu cymunedol
• Hyrwyddo'r prosiect a chefnogi allgymorth a recriwtio
• Cynnal cofnodion cywir a chyfrannu at fonitro ac adrodd
• Cefnogi datblygiad cynllun cynaliadwyedd ar gyfer y prosiect

Yr hyn rydym yn chwilio amdano

• Profiad o adeiladu partneriaethau a gweithio gydag amrywiaeth o randdeiliaid
• Profiad o gefnogi neu gyflwyno rhaglenni cymunedol, gwirfoddoli neu ymgysylltu
• Profiad o gefnogi unigolion sy'n wynebu rhwystrau i gyfranogiad
• Y gallu i drefnu a chyflwyno digwyddiadau neu weithgareddau grŵp
• Sgiliau cyfathrebu, trefnu a gweinyddu cryf
• Y gallu i reoli llwyth gwaith amrywiol a chwrdd â therfynau amser
• Hyder wrth ddefnyddio offer digidol a chefnogi allgymorth neu hyrwyddo
• Ymwybyddiaeth o ddiogelu, rheoli risg a ffiniau proffesiynol.

Noder: mae'r rôl hon yn gofyn am wiriad DBS Uwch.

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans absenoldeb hael, pensiwn staff, mynediad at oruchwyliaeth glinigol, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, benthyciad tocyn tymor a llawer mwy.

Rydym yn gyflogwr ecwiti a chynhwysol. Rydym yn croesawu pob cais, ac yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n uniaethu fel anabl, niwro-eang, neu niwro-amrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad ymarferol ac amrywiaeth meddwl ei gynnig i'r sefydliad.

Bydd St Giles yn gwarantu cyfweliad i bob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag hon.

Build flexibly on your Charity Career with this person-centred charity supporting unpaid carers

This is a part-time role in a well-established charity based in Twickenham. This role would suit someone who wants to have the opportunity to work flexibly and build their career in the Charity sector with experience of working in social care. 

This is a part-time role, however these is the opportunity for it to be full-time up to end of March 2027. We can discuss this more at the interview stage. The role is due to start early September.

Richmond Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in the London Borough of Richmond upon Thames. 

Helping Carers to Live Well is our organisational aim. We provide a targeted service to young carers, aged 5 – 18 years. Young carers, provide vital emotional and practical support to a family member with a care need including sibling young carers. Their care role can have an impact on their wellbeing, education and social opportunities. We are looking for someone with the skills and ability to offer a coordinated approach in supporting young carers in the London Borough of Richmond upon Thames.

As a Young Carers Support Worker, you will be part of a small, dedicated team and take a lead on providing emotional support to young carers and a commitment to enhancing their wellbeing. The role supports in the direct delivery of a range of services to young carers including information and advice, emotional support, a mentoring programme, signposting and referrals to other specialist organisations. As part of the Young Carers Support Team, you will also be involved in the planning and delivery of an extensive programme of leisure break activities for young carers, both term-time and in the school holidays. Part of the role will also aim to improve the identification, recognition and understanding of the needs of young carers, raise the profile of young carers and ensure young carers needs are met. Using all your skills, you will work with the team to deliver, review, and continually develop services for young carers and to use appropriate monitoring and evaluation reports to show our funders what we’ve achieved.

You will be someone:

· Who works in a person-centred way.

· Is enthusiastic, empathetic and detail conscious

· Communicates well by phone and in person

· Has an understanding of social care particularly in relation to young carers

· Has experience of working with clients who have support needs

· Has experience of producing reports for monitoring and evaluation

· Is numerate and has knowledge of budgeting

· Is able to gather and assess information efficiently and think creatively to come up with solutions

· Has good communication skills including spoken, written and presentational

· Has a willingness to embrace our organisational values

Main Duties include:

· To provide regular emotional support to young carers and their families through a range of methods, offering appropriate, generic advice

· To provide individual support to young carers, and sibling young carers on a case-by-case basis towards established outcomes through delivery of a mentoring programme

· To be proactive in the identification and registration of young carers, which will include conducting internal assessments of their caring role and responsibilities and identifying support needs

· To support with the planning and participate in the delivery of young carers group activities and events

· To work with schools, voluntary organisations, statutory services, health services and others to raise awareness and identify young carers

· To keep accurate records of group and individual young carer engagement for monitoring and evaluation purposes

· To participate in key events organised by Richmond Carers Centre and other relevant partners to promote services to a wider public

What you are doing now:

· You might be working for or volunteering in a similar charity

· You may be working in social care for a local authority or district council

· You may have the skills we need from some other combination of work and volunteering

· Or you may be looking to return to the workforce after a timeout for personal reasons

In any event if you feel you meet the skills we need, we would like to hear from you!

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

· 28 days annual leave plus bank holidays per year (pro rata)

· Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)

· Workplace Pension Scheme with Peoples Pension

· Flexible working/option of working from home (subject to CEO approval)

· Equipment and support to be set up to work from home

· Paid time off for medical appointments

· Employee Assistance Programme (EAP)

· Training and personal development opportunities

· Staff away days and socials

· Access to shared resources and training opportunities

· Supportive and friendly working environment

To apply, please complete the application form and the Diversity and Equalities Monitoring Form. CV’s will not be accepted. If you would like to talk more about this vacancy, please call and ask to speak to Tom. 

We will be accepting and reviewing applications on a rolling basis and would advise you to email ahead of the closing date to avoid disappointment. The vacancy may close earlier than advertised due to high levels of interest. 

Closing date: Sunday 28th June 2026

Shortlisting date: w/c 22nd June and will continue whilst the vacancy is open

Interview dates: w/c 6th July with provisional date allocated to Tuesday 7th July and w/c 20th July with provisional date allocated to Tuesday 21st July.

Please note interview dates can also be scheduled around these dates to fit with the interview panel and candidates availability.

Location: Office based in Central Southampton. Hybrid working may be possible on completion of the probation period.

The Role

The Marketing and Communications Officer will lead on promoting the work, services and impact of Citizens Advice Southampton. You will help ensure that local people know how to access advice, that stakeholders understand our impact, and that our voice is heard in local conversations about poverty, inequality and social justice.

Working closely with colleagues across the organisation, you will deliver clear, accessible and inclusive communications that reflect Citizens Advice values and strengthen our profile across Southampton.

The main tasks for the role include, but are not limited to: 

Marketing and Promotion

• Plan and deliver marketing activity to increase awareness of Citizens Advice Southampton services among local communities.
• Promote key services, campaigns and projects using a mix of digital and offline channels.
• Support targeted outreach to under‑represented or vulnerable groups in Southampton.

 Communications and Content

• Manage and regularly update our website content.
• Create engaging content for social media (e.g. posts, graphics, short videos).
• Draft clear and accessible written communications, including newsletters, leaflets, posters and email updates.
• Ensure all communications are consistent with Citizens Advice branding, tone of voice and accessibility standards.

Campaigns and Impact

• Support local and national Citizens Advice campaigns by communicating key messages locally.
• Help translate research, data and case studies into accessible content for the public and stakeholders.
• Work with colleagues to showcase impact stories and outcomes.

 Stakeholder and Media Engagement

• Support relationships with local partners, community organisations and funders through effective communications.
• Assist with media relations, including drafting press releases and responding to local media enquiries where appropriate.

Monitoring and Improvement

• Monitor engagement and reach across communications channels (e.g. website analytics, social media insights).
• Use data and feedback to improve marketing and communications activity over time

 Other duties and responsibilities

• Any other reasonable tasks in keeping with the role
• Promote the aims and objectives of Citizens Advice Southampton
• Abide by and assist in the implementation of organisational policies and procedures including Health and Safety, IT, information and equality and diversity policies.

About you

We are looking for someone who ideally bring charity sector experience in communications, and experience of supporting strong relationships with partners and funders. You will share our passion for community wellbeing and social justice. You’ll be just as comfortable working independently as you will collaboratively alongside our dedicated teams, using your skills to promote awareness of the amazing work done by Citizens Advice Southampton.

The role will involve leading the charity through key challenges including funding pressures, local government reorganisation, and evolving service delivery needs.

Applications

At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds.

Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint.

Please also complete and submit our diversity monitoring form with your application.

The closing date for this vacancy is 9am on Friday 26th June 2026.

Thank you for your interest in Citizens Advice Southampton.

This role plays a pivotal part in delivering that mission by leading and developing meaningful involvement opportunities for our community. You will lead key involvement programmes such as our Young Ambassadors and Involvement Champions, empowering people affected by brain tumours to share their experiences, influence our work and connect with others. You will build strong, inclusive networks that ensure diverse voices are represented and actively engaged across the organisation. Your work will champion lived experience and ensure involvement remains at the heart of everything we do.

WHAT WE'RE LOOKING FOR:

An experienced involvement professional who thrives in a fast-paced environment and brings strong communication and relationship-building skills. You’ll have a solid track record in managing programmes and delivering high-quality, inclusive involvement opportunities. Confident working with diverse communities, you’ll be passionate about amplifying lived experience and driving impact. Experience of working with young people is highly desirable, along with the ability to support and inspire others to contribute meaningfully and shape our work

KEY ACCOUNTABILITIES:

· Lead the delivery of the Young Ambassador Involvement Champion Programmes, including recruitment, onboarding, events, training and ongoing support

· Coordinate and deliver regular meetings, activities and development opportunities for Young Ambassadors and Involvement Champions

· Build trusted relationships with programme participants, ensuring a positive and meaningful experience

· Support the ongoing development and improvement of involvement programmes, using feedback and learning

· Manage research involvement activity, coordinating opportunities for lived experience contributors to support projects

· Deliver workshops, events and co-production activities with a range of stakeholders, including young people

· Provide practical advice and support to colleagues to help embed involvement in their work

· Ensure all involvement activity is accessible and designed to meet to the needs of people affected by brain tumours, including those with cognitive, physical and communication challenges, removing barriers so everyone can participate meaningfully

· Plan and facilitate focus groups using inclusive, trauma-informed approaches to gather meaningful lived experience input

· Design and deliver qualitative surveys that are accessible and engaging, ensuring high-quality responses from a diverse range of participants

· Analyse qualitative data from involvement activities and surveys, identifying key themes and insights to inform service improvement and organisational work

· Proactively identify and address inequalities in involvement, ensuring underrepresented and marginalised groups have equitable opportunities to take part and influence change

· Track activity and contribute to reporting, helping demonstrate the impact and value of involvement

We are supporting an incredible mental health charity to find a part time (14 hours a week) interim Events Fundraising Officer for a 12 month contract to help deliver exceptional experiences for supporters taking part in exciting fundraising challenges and events.

Contract, part-time (14 hours per week)
Hybrid working, London or Cardiff

This is a brilliant opportunity to join a collaborative and ambitious multi million pound Income Generation team. In this role, youll inspire and nurture participants throughout their fundraising journey ensuring they feel valued, motivated, and confident from sign-up to event day and beyond.

The role
The Events Fundraising role is responsible for delivering exceptional and memorable experiences for supporters taking on fundraising challenges, ensuring they feel inspired, confident, and supported throughout their journey.
A strong emphasis on supporter engagement sits at the core of the role, with a focus on meeting and exceeding engagement and fundraising KPIs through proactive communication, tailored guidance, and personalised stewardship.
Insight plays a key part in the role, requiring the ability to interpret and analyse performance data to optimise supporter journeys, strengthen campaign effectiveness and maximise income.
Equally important are excellent relationship building skills working closely with supporters to understand their motivations, while collaborating effectively with colleagues across teams to ensure a positive, connected, and productive working environment.

The candidate
* Experience working on events fundraising programmes and delivering memorable fundraising experiences
* Excellent interpersonal skills and the ability to build effective relationships with supporters
* Track record of monitoring and meeting targets and KPIs
* Project management skills, including ability to work across multiple projects simultaneously
* Ability to use initiative to work alone ensuring work is planned, prioritised, and organised to achieve set deadlines
* Ability to interpret and analyse data and use insight to improve performance
* Demonstrated ability to work collaboratively across teams and functions, fostering a positive and productive working environment
* Commitment to using communication skills to improve supporter experience through insight-driven communications and personalised engagement strategies

Closing Date ASAP Interview dates w/c 15th June

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Programmes Coordinator

We are seeking an organised and proactive Programmes Coordinator to support the delivery of national educator development programmes, helping teachers, musicians and schools thrive through high-quality training and development opportunities.

Position: Programmes Coordinator (Educator Development)
Salary: £28,680 FTE
Location: Hybrid working with a London SE11 office base and a minimum of one office day per week
Hours: 21 hours per week
Contract: Permanent
Closing Date: 3 July 2026, 10am
Interview Date: 21 July 2026

About the Role

This is an exciting opportunity to join a collaborative programmes team and play a key role in the successful delivery of educator development and teacher training programmes across the UK. You will provide high-quality coordination and administration support, ensuring programmes run smoothly and participants receive an excellent experience throughout their journey.

Key responsibilities include:

• Coordinating training programmes, workshops, events and meetings
• Managing programme schedules, diaries, deadlines and communications
• Acting as a first point of contact for programme participants and stakeholders
• Supporting recruitment, enrolment, induction and progression activities
• Organising logistics for training sessions, observations and events
• Maintaining accurate records, participant information and programme data
• Supporting assignment administration, marking and moderation processes
• Managing online learning platforms and programme resources
• Assisting with financial administration, invoices, expenses and course fees
• Supporting evaluation activities, surveys and impact reporting
• Producing regular updates and communications for participants and stakeholders

About You

We are looking for a highly organised individual with excellent communication skills and a passion for delivering outstanding administrative support.

Essential skills and experience include:

• Experience coordinating schedules, meetings, diaries, bookings or events
• Strong organisational and administrative skills
• Experience working within a busy team environment
• Financial administration experience
• Excellent written and verbal communication skills
• Strong attention to detail and data management capabilities
• Confidence using Microsoft Office 365, including Word, Excel and Outlook
• Ability to manage multiple priorities and meet deadlines
• A proactive and solutions-focused approach to problem solving
• Strong interpersonal skills and the ability to build effective relationships

Desirable experience includes:

• Working within schools, education, further education or higher education settings
• Experience within the arts, music or cultural sectors
• Using systems such as Salesforce or similar CRM platforms
• Managing virtual learning environments or online platforms
• Coordinating projects and events
• Minute taking and stakeholder communications

About the Organisation

This organisation is dedicated to improving access, inclusion and quality within music education. Working with teachers, schools, musicians and young people across the UK, it delivers innovative training and development programmes that help create more inclusive and effective learning environments. The organisation offers a supportive and collaborative culture, flexible working arrangements and a strong commitment to employee development and wellbeing.

Other roles you may have experience of could include: Programme Administrator, Programme Officer, Education Coordinator, Training Coordinator, Learning and Development Coordinator, Project Coordinator, Events Coordinator, Programme Support Officer, Training Administrator, Operations Coordinator or Education Programme Officer. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Move-On Accommodation Support Officer will provide practical and emotional support, advocacy, and housing management to survivors of domestic abuse who are residents living within 11 of BCWA’s move-on accommodation properties as part of the Safer Futures Project. 

The postholder will be required to travel regularly to the 11 dispersed move-on accommodation properties, primarily in Croydon, with a smaller number in Bromley, and must be able to travel independently across both boroughs.

The role focuses on supporting residents to sustain tenancies, develop independent living skills, and access appropriate services to enable recovery and a life free from domestic abuse. 

Job Title:  Move-on Accommodation Support Officer 

Hours:  Part-time 26 hours per week, across 4 days, to include Mondays & Fridays

Contract Type: Fixed Term Contract to 31st March 2027 with the possibility of extension subject to availability of funding 

Salary:  £24,072 per annum (this is 32,404 full time equivalent) 

Location:  Based in BCWA locations predominantly across Croydon borough and also in Bromley borough, with access to hot-desking in our London SE20 office when needed.

Deadline:  22nd June 2026 at 11.00pm

Interviews: In person in London SE20 

Employee benefits we offer: 

- A friendly, flexible and values-led organisation 

- Competitive salary 

- 25 days of annual holiday, plus bank holidays (pro-rata for part-time) 

- Contributory pension scheme (5%) 

- Training to help you perform your role and support your professional development 

- Comprehensive Employee Assistance Programme and wellbeing support 

- Two Wellbeing Days and day off on birthday 

Who we are: Bromley & Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.  

Location: All staff have access to hot-desking at our office as needed.Flexible working is welcomed at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace.

Wellbeing: As a trauma-informed charity we take mental health and wellbeing seriously. We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support. We will consider a job share for this role. 

Notifying candidates: We apologise in advance that we will not be able to notify candidates who are not shortlisted.If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.We reserve the right to terminate the recruitment process early once the right applicant has been found or if we receive a large number of applications. 

Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. 

Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve. 

BCWA is an Equal Opportunities Employer. 

Reg. Charity No.1068007. 

Job Title: Communications & Engagement Officer  

Reports to: Senior Communications Manager

Location:Contracted to Breaking Barriers’ office in London, with some expectation of travel 

Terms:22.5 hours per week over 3 or 4 days – open to flexible working arrangements

Contract:Permanent

Salary:£30,500 - £33,500 (inclusive of London weighting), pro-rata

Purpose of the Role

The Communications & Engagement Officer is a key role within Breaking Barriers’ Income and Engagement Directorate. It helps refugees find meaningful employment through communications and fundraising activities that maintain and grow relationships with partners, funders, supporters and relevant influential organisations and individuals.

The post holder reports to the Senior Communications Manager, and works closely with the Head of Public Engagement, Senior Digital Marketing Manager and Fundraising & Partnerships Officer. They also lead or participate in activities involving colleagues across Breaking Barriers’ teams and our refugee clients.

This role contributes to the implementation of our communications, engagement and fundraising strategies, and is closely involved in team planning – including input into operational plans and communications campaigns to steward and inspire key audiences.

The Communications & Engagement Officer is responsible for the planning and creation of day-to-day communications across our owned channels, with a particular focus on social media. They are also responsible for managing social media interactions and outreach, and for creating selected content for Breaking Barriers’ website.

The post holder helps the Senior Communications Manager to ensure that organisational content complies with brand guidelines. And they play a key role in data management – maintaining our multi-media asset bank and the storytelling data within our Salesforce CRM.

This role will suit a team player who is able to build strong relationships across Breaking Barriers to support content creation, ethical storytelling and impact. The post-holder should be comfortable in a fast-paced environment, solution-focused and creative, whilst having a good eye for detail. And, of course, they should have a passion for stewarding, inspiring and mobilising audiences through high-quality, engaging communications.

Key Responsibilities

1. Communications planning and delivery (60%)

· Work with the Senior Communications Manager to manage the communications calendar.

· Collaborate with colleagues across Breaking Barriers, especially the Income & Engagement and Services teams, to source content that reaches, engages, stewards our key audiences – including partners, funders and individual supporters.

· Plan, create and schedule written and multi-media (graphics, videos, photos) content on social media platforms.

· Plan and create or coordinate longer-form content, including case studies, articles and blogs.

· Contribute to the delivery of integrated communications campaigns that support income generation, brand awareness and positioning amongst key audiences.

· Support the continual improvement of our communications by monitoring and evaluating their own work and implementing recommendations.

· Support the development of communications, engagement and fundraising strategies and input into team planning.

2. Community and supporter engagement (30%)

· Manage and engage with our organic social media communities.

· Pro-actively engage with relevant organisations and individuals via social media, in line with agreed strategies.

· Help develop and manage our growing community of storytellers with lived experience of life as a refugee.

3. Other responsibilities (10%)

· Update storytelling data in the Salesforce CRM, and undertake other administrative tasks.

· Take responsibility for maintaining Breaking Barriers’ asset bank of photographs, videos and graphics.

· Advise and support colleagues on compliance with brand guidelines, and create brand resources.

· Represent the Public Engagement team at selected events, including photographing or filming key moments and activities.

· Support other teams with ad-hoc requests for communications support.

· Take a proactive approach to professional development.

· Take on other marketing and communications tasks as required.

Person Specification
Essential

· Demonstrable knowledge of and/or interest in refugee, employment or migration sectors

· Experience in a communications or fundraising role (this doesn't have to be in the UK)

· A demonstrable understanding of key communications and fundraising principles, whether through direct experience or study, and including:

o Understanding audiences

o User journeys

o Developing key messaging

o Audience stewardship

o Working with brand guidelines

· Experience of creating high quality campaigns or content to inspire or drive action

· Experience creating written and multi-media (photography/graphics/video) content for social media, websites and/or emails

· Strong copywriting, editing and proofing skills, and the ability to tailor content for different audiences and channels

· Excellent relationship-building skills, and confidence working with colleagues at all levels of seniority

· Ability to work on own initiative, take responsibility for work, and learn from challenges and successes

· A proactive and creative approach to problem solving and idea generation

· Comfortable within a fast-paced team and able to prioritise multiple projects

· Ability to pay close attention to detail, to maintain communications quality and accuracy

· Experience with administrative, team communication and workload management applications, preferably including the Microsoft Office 365 suite.

· Experience with one or more of the following:

o Design tools such as Canva

o Photography and film editing

o Website CMS software

o Email broadcast platforms

o Social media scheduling platforms

Desirable

· Lived Experience of Breaking Barriers’ cause

· Experience using Salesforce, or another CRM system

· Knowledge of GDPR and data protection principles as they apply to communications and fundraising

· Experience of monitoring and evaluating communications or fundraising activities

Other considerations:

· Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action. 

· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

· Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background. 

As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role.  

The overall purpose of the role is to lead and coordinate meaningful participation and engagement opportunities for children, young people and adults to shape services, influence decision-making and ensure the voices of lived experience are central to organisational development. The postholder will support in designing, delivering and evaluating initiatives that build trust, inclusion and empowerment.

Main Responsibilities

• To co-ordinate and provide safe spaces for children, young people and adults to participate in user- led activities and projects.
• To be a key link between children, young people and adults within our participation service and staff, making sure their voices and experiences are heard.
• To recruit and engage children, young people, and adults, to enable them to feel comfortable to join our Participation service.
• To support the Head of Voice, Participation & Engagement to develop opportunities for children, young people, and adults to be actively involved throughout the organisation.
• Lead and facilitate small scale participation projects.
• To maintain records of all interactions with stakeholders, using Salesforce.
• To be able to work flexibly, including regular evening and occasional weekend work in response to participants availability.
• Support the Head of Voice, Participation & Engagement in planning and facilitating forums.
• Work with people with lived experience of bereavement to create meaningful content and service recommendations.
• Work across the organisation sharing, promoting and training in best practice in participation.
• To assist in planning, organising and delivering participation events (virtually and in-person).
• Ensure that a range of voices are heard, with particular focus on EDI.
• Ensure the safety and wellbeing of members of the participation service through adherence to the organisation’s safeguarding policy and practice.
• Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements.

Communication and Relationships

• Develop and maintain trusted relationships with children, young people, families, adults, and stakeholders to create safe and inclusive spaces for participation.
• Facilitate group and one-to-one engagement sessions using creative and accessible methods to ensure diverse voices are heard and valued.
• Collaborate with internal teams, including service delivery, communication, marketing and fundraising to embed participation principles across all areas of work.
• Represent the organsiation externally at meetings, events and networks, sharing insight from lived experience to inform sector-wide learning.
• Translate feedback and participation outputs into clear reports, presentations or creative formats that inform decision-making.
• Demonstrate empathy, confidentiality and active listening when engaging with individuals or groups who may have experience loss and trauma.
• Establish excellent internal working relationships with peers and colleagues.
• Model the values and culture of the organisation in interactions and relationships at work.
• Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties.
• Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families.
• Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults.
• Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support.
• Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations.

 Knowledge, training and experience

• Proven experience in youth participation, community engagement, co-production, or related areas, ideally within charity, education or health and social care sector.
• Understanding of participation frameworks, rights-based approached and trauma-informed practice.
• Demonstrate a good understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults.
• Experience in facilitating groups, workshops, and creative engagement activities both in-person and online.
• Ability to translate engagement insight into practical feedback and recommendations
• Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act.
• Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery.
• Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities.

Analytical and judgment skills

• Ability to gather qualitative and quantitative feedback and identify key themes, trends, and areas for improvement.
• Exercise sound judgement in managing sensitive information, ethical boundaries and participant confidentiality.
• Assess engagement risks and implement appropriate boundaries and referrals in line with safeguarding policies.
• Critically evaluate participation initiatives and contribute to evidence-based practice through reflection, evaluation tools and reporting.
• Balance organisation priorities with participant needs, ensuring representation remains authentic rather than tokenistic.
• Ensure accurate, timely, and meaningful data recording and reporting to inform practice, service evaluation, and organisational performance monitoring.

Planning and organisational skills

• Plan, coordinate and deliver participation activities, forums and events with clear objectives, timelines and outcomes.
• Support the development of annual participation calendars or frameworks as needed.
• Manage competing priorities across multiple projects, ensuring timely communication with internal teams and external partners.
• Maintain accurate records, consent forms and participation data using appropriate digital systems.
• Support logistical arrangements including venue booking, accessibility adjustments, transport and safeguarding measures.
• Contribute to strategic planning by identifying emerging themes, opportunities for partnerships and areas for innovation.
• Provide cover and support for participation and engagement team members during periods of absence or high demand.
• Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness.
• Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives.

Person Specification

Essential

• Minimum 3 years’ experience of working with children and young people or adults in health, social care, youth, community or education setting
• Experience of advocating for the interests of children, young people or vulnerable adults or individuals from ethnically diverse communities
• Strong written and oral communication skills, with experience of tailoring these to a wide range of audience
• Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times
• Experience of facilitating participation groups both in person and online
• Knowledge of different facilitation approaches and methods
• Demonstratable experience of safeguarding children, young people and vulnerable adults and an ability to practice in a way that promotes this
• Experience of building trusting relationships with children, young people, and adults creating safe space
• Passion for the power of Voice and Lived Experience
• Understanding of the challenges that participation work can present, and experience of how to overcome this
• Ability to work collaboratively within a team and with external organisations
• Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work
• Strong IT skills, including confidence in using multiple IT systems

Desirable

• Experience of working in bereavement sector

Benefits

• 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
• TOIL for our hours work.
• Contributory pension scheme.
• Company sick pay.
• Employee Assistance Programme.
• Life assurance.
• Training loans.
• Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 16th June 2026 at midnight

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

Job Title: Equipment Advice and Outreach Officer

Reports to: Chief Executive / Practice Lead

Contract: Fixed term, 18 months

Hours: Part-time, approximately 22.5 hours per week (0.6 FTE)

Location: Home-based in England, with regular travel across a large region and occasional overnight stays

Salary: £20,556 (Full-time equivalent salary (FTE): £34,259)

About Pathfinders Neuromuscular Alliance

Pathfinders Neuromuscular Alliance is a user-led charity run by and for people with muscle-weakening conditions. We provide advocacy, peer support, information, training and campaigning to help disabled people live with greater confidence, connection and control.

We are developing a new service model to help adults with neuromuscular conditions identify practical needs relating to equipment, adaptations and wider day-to-day transitions, and to connect them to people with relevant lived-experience expertise.

Purpose of the Role

The Outreach and Practitioner–Evaluator will help Pathfinders identify adults with neuromuscular conditions who may benefit from practical support around equipment, adaptations and wider day-to-day challenges.

The role is not primarily to provide complex specialist advice directly. Instead, the postholder will:

• build relationships with services and organisations to identify potential clients
• hold structured conversations to understand people’s needs
• offer initial information, practical resources and signposting
• connect people to Pathfinders’ lived-experience specialists where more specific insight is needed
• support the development of reusable lived-experience resources, including short videos, blogs and written guidance
• collect routine feedback and help document and evaluate the service

Pathfinders’ lived-experience specialists are people with direct personal experience of neuromuscular conditions and of specific issues, transitions or practical solutions. A key part of this role is helping people access that expertise.

The role is to help people make sense of what might help, what routes may be available, and who they may need to speak to next. It is not to guarantee that equipment will be obtained, but to improve people’s understanding, preparedness and access to relevant expertise and pathways.

Main Responsibilities

1. Outreach and relationship-building

• Build and maintain relationships with clinics, hospices, charities, networks and other relevant services.
• Travel regularly to external settings to identify potential clients and raise awareness of the service.
• Confidently approach professionals, families and individuals to explain the offer and encourage engagement.
• Help create practical referral and engagement routes into the service.
• Prioritise outreach activity in line with project aims and agreed target regions.

2. Needs identification and support coordination

• Hold 1-to-1 conversations with adults with neuromuscular conditions and, where appropriate, family members or supporters, to identify practical needs relating to equipment, adaptations and wider day-to-day challenges.
• Provide initial information, signposting and relevant resources within agreed boundaries.
• Recognise when an issue would benefit from connection to a Pathfinders lived-experience specialist and facilitate that connection.
• Recognise when an issue requires statutory or clinical input and support onward referral or escalation where appropriate.
• Work with Pathfinders staff to help ensure people are connected to the most appropriate source of practical or professional support.

3. Working with lived-experience specialists and resource development

• Work with freelance lived-experience specialists to identify practical solutions, insights and examples relevant to the issues raised by service users.
• Support and encourage lived-experience specialists to share their expertise in accessible ways.
• Help coordinate and develop practical resources based on lived-experience knowledge, including short videos, blogs and written guidance.
• Contribute to ensuring these resources are accessible, organised and responsive to recurring needs identified through the service.

4. Documentation and evaluation support

• Maintain accurate records of outreach activity, contacts, needs identified, resources shared, onward connections and follow-up.
• Support the collection of routine feedback, including post-support forms and short follow-up conversations.
• Use agreed templates and systems to document contacts clearly and consistently.
• Share reflections and emerging themes with the team to support ongoing learning, evaluation and service development.

5. Teamworking and service development

• Participate in regular supervision, planning and reflective review meetings.
• Work collaboratively with the Chief Executive, Advocacy Officer, freelance lived-experience specialists and external partners.
• Contribute to the refinement of service processes, boundaries and referral pathways.
• Support dissemination of learning through briefings, webinars or other outputs as required.

Additional Requirements

• Regular travel across England is required, typically around once per week, with priority given to areas closest to the postholder’s base in the first instance. 
• Some travel may involve overnight stays.
• The postholder must have access to and use of a car for work purposes, although train travel may be used for some visits.
• Travel expenses and mileage will be reimbursed in line with organisational policy.

Person Specification

Essential

• Confident, outgoing and comfortable starting conversations with new people in professional and community settings.
• Experience of outreach, community engagement, advice, advocacy, support work or case coordination.
• Strong organisational skills and confidence managing follow-up, coordination and documentation.
• Comfortable using forms, spreadsheets, databases or case-recording systems and completing paperwork accurately.
• Familiarity with equipment, adaptations or practical support issues affecting disabled people.
• Ability to identify needs and know when to seek support, connect someone to lived-experience expertise, or refer on.
• Strong communication skills and a sensitive, respectful approach with service users, families and professionals.
• Ability to work independently while remaining well connected to a small team.
• Able and willing to travel regularly across England, including occasional overnight stays.
• Access to and use of a car for work purposes.
• Commitment to inclusion, dignity and user-led practice.

Desirable

• Experience of working alongside people with lived experience to co-produce support or resources.
• Experience of gathering feedback or supporting service evaluation.
• Knowledge of health or social care systems.
• Personal or close lived experience of disability or long-term conditions.

We are aiming to recruit immediately for this role with the first round of interviews on 1st June, but will conduct further interviews if necessary until we identify a suitable candidate.

MumsAid is an award-winning, small but growing charity. Following our successful application to the Propel fund, we are now recruiting an Operations & Programmes Manager who will lead delivery of a new long-term systems change programme supporting young mothers, whilst also providing operational leadership across the organisation to support our development.

You will be a key member of the Senior Leadership Team, working closely with our CEO and other senior colleagues to ensure excellent project delivery and strong organisational foundations that support our growth.

This senior role requires exceptional organisational skills, strategic thinking, emotional intelligence, confidence in multi-agency spaces and a deep commitment to equity and co-production.