We have an exciting opportunity for an Assessment and Resettlement Coordinator to join our Passage House Assessment Centre based in London. You will join us in a full time position on a Fixed Term contract until 31 March 2021. In return, you will receive a competitive salary of £31,405 per annum including London Weighting plus pension and benefits.
The Passage runs London’s largest voluntary sector resource centre for homeless and vulnerable people: each day we help up to 200 men and women. Our 40-bed hostel, Passage House, was officially opened on 1 March 2000. In the financial year 2015-2016, 67 rough sleepers moved off the streets and into Passage House. Our 16 self-contained studio flats in Montfort House have staff support on site and specialise in helping very long term rough sleepers.
Passage House Assessment Centre aims to provide the highest quality support to men and women who find themselves sleeping rough in Westminster by providing a safe and welcoming place to stay for up to 28 days whilst planning their resettlement.
About the role:
As our Assessment and Resettlement Coordinator, you will be responsible to the Lead Assessment & Resettlement Co-ordinator for your 50% of the case management and delivery of the Passage House Assessment Centre service in a personalised, Psychologically and Trauma Informed and solution and outcomes focused manner. This will include the development and line management of 3 Assessment and Resettlement Workers, focusing on resettlement whilst providing support into mental health, substance misuse and education, training and employment services as well as follow up work.
Key responsibilities of our Assessment and Resettlement Coordinator will include:
- Responsible, as part of the Coordination Team, for the case management and day-to-day delivery of the assessment, support and resettlement of all individuals referred to and accepted by the Passage House Assessment Centre service.
- Responsible for line managing, supporting and developing 3 of the Assessment and Resettlement Workers.
- Using your specialist assessment and reconnections skills, experience and housing knowledge to provide advise, support and, where appropriate, identify and provide in-house workshops for the staff team.
- Assist in the development of effective policies, procedures and systems at Passage House which underpin the service and provide effective ways to record and celebrate the work undertaken with residents to satisfy both internal and external reporting needs.
- Treat residents and their concerns with dignity and respect ensuring you remain calm and objective when dealing with difficult or problematic situations.
- Assist in managing robust and accountable finance systems to ensure the financial viability of the project with particular attention to petty cash, rent and housing benefit.
- Take part in the out of hours on call system on a rota with other Passage managers.
Our ideal Assessment and Resettlement Coordinator will have skills, experience and knowledge in:
- Delivering a comprehensive Assessment and Resettlement service to socially excluded clients in an Assessment Centre or similar setting
- Providing comprehensive assessments and supported reconnections
- Working within a team and achieving strong and effective relationships with others in order to achieve service and organisational aims and objectives
- Case management and ensuring suitable psychologically informed interventions are in place to ensure client’s needs are identified and addressed.
- Relevant legislation, policy and practice, e.g. Housing Legislation, Rough Sleeping Strategies, Mental Health Act, Housing Act, Enforcement Orders, Central and Local Government Strategies, Welfare Rights
- Understanding of the range of approaches and methods appropriate for working with a difficult to engage or chaotic client group
- Requirements of Supporting People and psychologically informed ways of working within a residential setting
Passage House continues to develop effective engagement by using psychologically informed ways of working with residents as the project embarks on a new and innovative way to supportively move individuals off the street.
If you would like to be part of this in the role of Assessment and Resettlement Coordinator, please click ‘apply’ now – we would love to hear from you!