We are seeking to recruit a highly skilled,passionate, proactive and dynamic Director of Operations to deliver our front facing services at both an operational and strategic level. This is a critical and exciting new role for the right person, with lots of scope to and play a key role in supporting the Chief Exec and Board to drive the organisation forward. Working within a small organisation means that you will have the unique opportunity to understand, and shape, the business inside out and make a real difference to the organisation and our residents.
We are looking for an experienced senior manager, with housing sector experience, with a positive approach and strong strategic leadership skills. We need a great communicator who will act as an ambassador for PCHA, forging and sustaining strong relationships with board members, lenders, regulators, and other key stakeholders. As well as experience of tenancy and property services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA and motivate the team accordingly.
The successful candidate will:
· Drive a strong customer service ethos across the organisation
· Provide leadership on all tenancy and resident support services
· Lead on delivery of excellent property services, including the delivery of PCHA’s asset management strategy
· Ensure compliance on health and safety matters
The client requests no contact from agencies or media sales.