We are looking for a talented, passionate and ambitious Service Manager to lead our Lewisham services, driving continuous improvement and supporting people experiencing mental health issues towards positive, sustainable change.
Equinox Lewisham work across 6 sites and providing high, medium and low residential and floating support for service users who have been diagnosed with mental health conditions. Our clients include those who have a forensic history and those who may be coming into contact with mental health services for the first time via Early Intervention Services.
We offer step-down supported accommodation and continue to support individuals as they move through our service into lower-support accommodation and onto independent living within the community.
As the Service Manager you will have responsibility for all aspects of managing the service efficiently and effectively. You will give overall leadership, direction and guidance to a team of 10 staff as well as volunteers to enable the provision and development of high-quality services in line with the Social Interest Group’s Mission, Values and Strategy.
You will have experience of managing and motivating staff, holding them accountable whilst ensuring they are equipped with the skills and support to thrive. You will have the resilience to address challenges and the strategic vision to maximise the effectiveness of the resources at your disposal.
You will maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your team and adopted by frontline staff when supporting service users.
You will be responsible for contract compliance, supporting your team to ensure they meet or exceed contract performance targets and achieve positive outcomes for their service users. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion, taking swift action to address any areas of underperformance. You may also be required to contribute to reports to Penrose’s Board of Trustees. The role requires some experience of designing or delivering improvement plans and creating a wider culture of continuous improvement.
Knowledge of mental health, excellent communication skills and being able to develop strong working relationships with your team, commissioners and other key stakeholders will be vital to the role. You will have some interest in both policy and business development, working with the Head of Services to identify and secure new sources of income. An understanding of budgeting and financial reporting will be helpful as you ensure your service is delivered within budget.
You will have a passion for Service User Involvement, enabling and empowering our clients to meaningfully input to the design and delivery of the service. You will possess a belief that everyone can turn their life around regardless of past or present circumstances. You will have an ability to motivate and inspire, and a keen eye for detail.
Although the role will predominantly work normal office hours, some flexibility to cover evening and weekend shifts will be required.
What we offer in return
- Excellent core and on-going training aligned with personal development plan
- Access to employee assistance programme
- Medi-cash which includes the following:
- Discount gym membership
- Routine eye tests, glasses and contact lenses
- Dental treatment via NHS or Private
- Physiotherapy, Indian Head Massage and a range of other therapies
- 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
- Life Assurance