Permanent Operations Manager Jobs

We have an exciting new exciting and challenging opportunity for 2 Operation Managers National Homicide Service (HS), covering either the east or west of England and Wales. You will work from home or a local VS office if available, 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As an Operations Manager you will:

• support the Deputy Head of Service to maintain the highest standards of service delivery, across a widely geographically dispersed team
• lead a team of Team Leaders to meet VS & Homicide Service standards & contractual requirements
• support staff & volunteers to keep them safe within their role
• working closely with a range of stakeholders

You will need:

• good organisational skills, able to prioritise effectively & experience of setting & monitoring key performance indicators
• effective communication skills & experience of leading and managing people who work in different ways
• experience of leadership & implementation of change management processes
• ability to build constructive working relationships
• understanding of government policy related to victims & the Criminal justice system
• knowledge of the impact of trauma and bereavement & the importance of trauma informed practice
• understanding of voluntary & statutory agencies
• knowledge of safeguarding practices
• to be prepared to travel across this large geographical area including occasional overnight stays

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.

Please see attached Job Description and Person Specification for full details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport. Please list your preferred area East or West on your application form.

We looking forward to hearing from you.

Interview dates: 29^th and 30^th April - by Zoom.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Job Title: Finance and Operations Manager

Contract: Permanent

Hours: 35 hours per week (however, we will consider part-time 28 hours per week)

Salary: £38,000 - £45,000 per annum 

Location: The successful candidate will either be posted at our office in London or Colchester: Coram Campus, 41 Brunswick Square, London, WC1N 1AZ or Colchester Wellington House, 4th Floor, 90-92 Butt Road, Colchester, Essex, CO3 3DA

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the nine members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with bases in Colchester and Leeds. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Migrant Children’s Project promotes the rights of refugee and migrant children, young people and families through the delivery of advice, practice change through training and capacity building to professionals and systems change through research, policy and advocacy.

About the role

This role will provide financial and operational leadership and management for CCLC particularly focussed on the Legal Practice Unit and the Migrant Children’s Project but with support for the Child Law Advice Service and Coram International where required. Managing a small finance team, the role will hold primary responsibility for core financial functions within CCLC including legal aid billing and management and tracking of grant and other charitable funding. Through systematic and efficient financial management, the post holder will play a pivotal role in CCLC’s financial sustainability. The role will act as a key point of contact with Coram’s central finance team and a range of internal and external stakeholders on financial matters.

The role will also oversee the smooth running of the London and Colchester offices through line management of operations and administrative staff.

The role would suit a high organised and efficient business support professional with experience of financial management within the legal or charity sector. In particular, candidates with experience of legal billing and more specifically, civil legal aid billing, would be welcomed.

This is a largely office-based role in order to fully provide support to the finance and operations team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period (to be negotiated with the successful candidate).The finance team are split between the London and Colchester offices and the post holder should expect some travel to both locations. The large majority of the legal and policy team are based in London and as such regular (at least twice weekly) presence in our London office will be expected. However, on other days the candidate could be based in the London or Colchester office.

Whilst this is a full-time position, we will consider requests for part-time working (28 hours per week minimum) and we will endeavour to offer some flexibility with days and hours to be agreed.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Wednesday 24th April 2024 at 23:59

Test and Interview date: Week commencing Monday 29th April 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

1. Are you ready to lead a team dedicated to enhancing educational standards and changing futures?
2. Could you be the visionary EPA Operations Manager this organisation is looking for to guide their operations into a new era of success and compliance?

TPP is working with an ambitious, dynamic, and growing awarding organisation, committed to widening participation for all, to appoint a EPA Operations Manager.

This is a full time (35 hrs per week), permanent position, working fully remotely, with occasional office visits for whole staff team days - usually once every quarter.

Benefits - EPA Operations Manager:

• £43,000-46,000 per annum, depending on experience
• Open and transparent pay scale model which rewards staff through a 6 point pay scale
• Annual discretionary company-wide bonus for achieving business targets and objectives
• Competitive defined benefit pension scheme
• Full-time hours of 35 per week, but flexibility as to business needs is encouraged - no clock watching or timesheets, staff are trusted to do the right thing
• Generous holiday allowance:
  • 30 days + Christmas shutdown (3 days) + bank holidays
• Flexible hours
• Generous sick pay scheme
• Investment in your training and development - scope for internal promotion
• Regular staff days - time out away from the office together and the opportunity to input into the company strategy, learn new skills and have a bit of fun
  • At a recent staff day, there was a treasure quest, the team got creative with power tools and saws, and fed giraffes and elephants!

About the organisation - EPA Operations Manager:

As an Awarding Organisation that has been established for the last three decades, the portfolio of qualifications on offer is very wide ranging, from access to higher education diplomas to bespoke qualifications. This organisation is very ambitious and forward-thinking and is very keen to attract like-minded people to work towards their continued success.

The core values of the organisation are:

• Partnership
• Integrity
• Originality
• Quality

About the role - EPA Operations Manager:

As the EPA Operations Manager, you will oversee the strategy and operation of the end-point assessment function. This role demands a leader capable of inspiring a team, ensuring quality service, and meeting compliance requirements. Your work will directly contribute to the success and growth of learners across the UK.

Key responsibilities - EPA Operations Manager:

• Strategise and manage the EPA function to align with the organisation's goals.
• Lead and motivate a high-performing team towards achieving business targets.
• Maintain compliance and quality standards within the EPA offer.
• Collaborate with various teams to support business growth and operational efficiency.

Skills / Experience required - EPA Operations Manager:

• Proven management experience in EPA operational and quality delivery within an awarding organisation.
• Strong leadership and team management skills.
• Ability to manage workloads efficiently and prioritise tasks effectively.
• Experience in building relationships and influencing stakeholders positively.

Interview process:

• 2 stages
  • 1^st stage to be held on 30^th April 2024
    • IT Assessment and timed task to be completed prior to interview if successfully shortlisted
  • 2^nd stage to be held on 15^th May 2024
• Format - online

To apply:

• CV only, no covering letter required

Deadline for applications:

• Wednesday 17^th April 2024
  • Please note, applications will be reviewed on a rolling basis - please send in your application promptly if you would like to be considered, as this role may close prior to the deadline.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Housing Operations Manager 

Watford, Hertfordshire 

£55,000 - £65,000

37 hours per week 

Do you want to make a difference? An exciting opportunity has arisen in our client's Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Housing teams in delivering proactive and customer focussed tenancy and neighbourhood services.

What’s the role?

As part of the Housing Department, you will use your leadership skills to help them deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to their customers.

The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment.

You’ll work effectively and proactively with colleagues to provide an excellent housing management service to their customers.

In this role you will need to:

• Ensure a high standard of customer service.
• Manage staff (both direct and indirect reporting)
• Deliver proactive, customer focussed housing management services, ensuring that they are continually improved to meet changing business requirements.
• Maximise our rent and service charge collection.
• Manage the housing budgets effectively.
• Deliver on the corporate targets.

What are they looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management and knowledge of budget management and partnership working would be an advantage.

Essential:

• Significant experience of managing and developing staff
• Experience of setting and meeting challenging objectives.
• Excellent knowledge of Housing and related legislation, policy and good practice
• Extensive experience of arrears collection and ASB.
• You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.
• You will need to maintain a satisfactory basic level DBS check.

Desirable:

• Knowledge of shared ownership and leasehold management
• Educated to degree level or relevant experience
• Hold a CIH qualification

What can they offer you?

They know that people are their most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How they work

They are committed to embracing the most positive aspects of agile working. They take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in their communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.

The closing date is Friday 3rd May 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). 

Interviews will take place in the week commencing 13th May 2024.

We are seeking an enthusiatic candidate to take overall operational management and administrative responsibility for internal and external venue bookings, principally at St George's Centre and St George's Church Leeds. With support for the Events Coordinators at other venues in Leeds for which St George's Church has responsibility (currently Holy Trinity Boar Lane and St Augustine's Wrangthorn). 

Global IT Operations Manager

Contract type - Permanent, Full Time, Hybrid

Location: The role will be based in the UK or one of the following countries where WaterAid works: Sweden, South Africa, Kenya, Pakistan or Nigeria, subject to right-to-work eligibility in the respective countries.

For the UK Location, we offer hybrid working: A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.

Salary & Benefits: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below Role-based in

• UK, Grade 3: £48,314 - 50,729 GBP with benefits
• Sweden, Grade D: 37,000 - 47, 000 SEK per month with benefits
• South Africa, Grade F: 716,121 - 895,152 ZAR per annum with benefits
• Nigeria, Grade F: 16,281,102- 20,747,993 NGN per annum with benefits
• Pakistan, Grade F: 3,960,000 - 7,376,916 PKR per annum with benefits
• Kenya: competitive salary package with benefits

About WaterAid:
Want to use your skills in IT Service management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as Global IT Operations Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid IT team is customer-facing with a remit for front-line service operations, cyber security, technology change and project delivery, in addition to the development and support of IT infrastructure and application services running across our global organisation. The team also has direct responsibility for 250+ staff working in the UK and provides services and support for WaterAid staff across 20+ countries.

About the Role:

• Manage a team of IT professionals, providing guidance, performance feedback, and professional development opportunities whilst creating a sense of teamwork by pulling together colleagues with differing skillsets and expertise.
• Implement processes for tracking procurement, deployment, maintenance, and retirement of all IT assets including hardware, software, and licenses. This will require collaboration with our managed service provider.
• Act as the ITSM tool global administrator, assisting country program offices with maintenance, support, access, development of processes & training.
• Develop, update, and enforce IT policies and procedures in alignment with industry standards and organisational goals.
• Manage the IT departments hub on the internal intranet platform, ensuring that it provides up-to-date information, news, and resources to employees.
• Oversee the transition of completed IT projects from the internal IT operations team, with potential collaboration from 3rd parties to the MSP service delivery team.
• Collaborate with the finance department to code, integrate, and maintain IT-related financial transactions in the organisation's financial systems ensuring accurate allocation of costs, budgets, and expenses related to IT operations.
• Provide oversight and leadership to the Global IT Operations team to ensure a high-quality service is delivered that meets the needs of the stakeholders.
• Establish and maintain a centralised knowledge base repository containing technical documentation, troubleshooting guides, best practices, and user manuals.
• Ensure that IT policies are communicated effectively to all relevant stakeholders and are consistently followed.
• Evaluate and implement automation tools and technologies to streamline repetitive tasks, improve efficiency, and reduce human error.
• Develop technical relationships with key suppliers and business partners.
• Ensure that project handover agreements are clearly defined, detailing responsibilities, documentation, support processes, and timelines.
• Develop and manage the IT operations budget, identifying cost-saving opportunities without compromising service quality.
• Organise the establishment and configuring of training resources for global IT staff as required.

About You:

• Proven experience in IT Service Management.
• Effective leadership and team management skills to coordinate cross-functional teams and drive collaboration.
• Demonstrate a deep understanding of ITIL framework and practices to ensure effective IT operations.
• Experience of working in technical teams delivering complex solutions.
• Strong interpersonal, negotiation and influencing skills and experience of liaising with senior stakeholders to deliver activities.
• Strong analytical and problem-solving abilities to identify process bottlenecks and implement improvements.
• Project management skills with the ability to prioritise tasks and manage multiple initiatives simultaneously.
• Excellent communication skills, both written and verbal, to convey complex technical information clearly to various stakeholders.
• Be able to demonstrate evidence of delivering successful target operating model improvements.
• Adept at using relevant software tools and platforms for asset management, knowledge base management, project management, and more.

Desirable skills

• IT Project Management expertise
• ITIL Certification
• In depth knowledge of the agile delivery cycle.
• Worked with a Managed Service Provider in a previous role.

Closing date: Applications will close at 23:59 on 6th May 2024. Availability for interview is required the week commencing 13th May 2024 .

How to Apply: To see the full job pack, please click 'Apply'. Please answer the following questions when submitting your covering letter using no more than 2 sides of A4.

• What excites you most about joining WaterAid?
• What is the depth and breadth of your experience leading IT Service Management across different regions?

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
 

Ethex and Energise Africa are looking for an Investment Operations Associate who will be responsible for ensuring the smooth day-to-day operation of our award-winning platforms. This role puts you at the heart of our organisation and at the cutting edge of making positive investing mainstream. We are in an exciting and pivotal time in our development, and we are currently recruiting for an ambitious, driven and motivated team member to help support across our Operations and Investment Management functions as we look to scale.

About Ethex and Energise Africa

We enable individuals to invest in impactful businesses they believe in – whether it’s fighting climate change, reducing poverty or building resilient communities. Since 2013 Ethex and Energise Africa have raised over £130 million of investment for over 100 impactful organisations from ~20,000 positive savers and investors. 

Job Overview

Reporting to the Senior Operations Manager. The role will embrace a wide remit to support colleagues across our Investment Management, Sales and Operations functions with day-to-day investment administration to enable smooth operation of the company and to enhance our customer service.

Roles & Responsibilities:

· Due Diligence: Conduct full operational due diligence on potential offers to be listed on the platform. This includes KYC, legal entity checks and offer document review.

· Offer management: efficiently and effectively managing the end-to-end process of creating, reviewing, tracking offers. This includes administration of post-close payments and investor updates. Serve as the central point of contact for enquiries from both the issuing clients as well as investors.

· Process improvement: Proactively identify opportunities to streamline and optimize offer lifecycle management processes through automation, standardization, and best practices.

· Standard Operating Procedures: Ensure that process notes are kept up-to-date with any changes or enhancements to offer management processes, and make them accessible to relevant team members for training purposes.

This is an excellent opportunity for someone looking to work for an ethical, diverse and impactful organisation, and to advance our aim of taking Impact Investing mainstream.

Key skills and experience:

• As an ideal candidate, you will have experience in a financial services environment which could be in a customer service, investment management or business operations role (a financial services background is desirable but is not essential for the right candidate)
• Experience of working in the back office of a platform-based service organization would be welcomed but again is not necessarily essential
• Excellent communication skills and a collaborative mindset, a can-do attitude, engaging with multiple parties from inside and outside the company
• The ability to build relationships, influence, manage conflicts if necessary and efficiently navigate situations in order to get things done
• MS Office suite literate
• A passion for operational excellence and customer service excellence.
• A structured and self-disciplined approach to work
• An interest in sustainable development/impact investing or similar
• Preferable but not essential, experience in fast-moving, growing organisations

Our Values

• We want to create a positive impact and make a difference in the world. 
• We love helping communities, social entrepreneurs and businesses in innovative ways.
• We aim to provide excellent customer service and treat all our investors fairly.
• We are a friendly, dynamic, professional, and knowledgeable team.
• We are a small team that likes delivering big impact. 

We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values for making a positive impact in the world and making money do good, you will find a home at Ethex.

We believe in a fairer future for all, and we know that by working together we can do much, much more. We believe that everyone has the right to live and work without fear or prejudice regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.

We’d love to hear where your passions and interests lie and which areas of the job specification most appeal to you. Please indicate your salary expectations and whether you are applying for the role on a full time or part time basis. Interviews will be conducted on a rolling basis.  This opportunity will close once the role has been filled so please apply early to ensure you don’t miss out.

About Us
The Microbiology Society is a membership charity for scientists interested in microbes, their effects and their practical uses. It is one of the largest microbiology societies in Europe with a worldwide membership based in universities, industry, hospitals, research institutes and schools.

Our members have a unique depth and breadth of knowledge about the discipline. The Society’s role is to help unlock and harness the potential of that knowledge.

Our commitment to anyone who studies microbes is “whoever you are, wherever you are, we will amplify your voice”.

Read more about our Mission and Values on our website.

About You
We are seeking a Publishing Operations Editor to join our friendly and welcoming team, who are based in Central London. Reporting to the Publishing Operation Lead, the Publishing Operations Editor acts as the operational lead for a selection of journals and will have responsibility for managing peer review and production workflows to deliver the best possible author experience.

This role is ideal for graduates, especially those with degrees in science disciplines.

Applicants should have excellent interpersonal and time management skills as well as strong computer literacy.

Early applications will be prioritised.

Please note that the organisation operates a hybrid working policy.

For more information about the Society, please visit our website.

Our generous benefits package includes;
• Flexible working hours
• Highly competitive salaries with an annual cost of living increase
• 23 days holiday + eight bank holidays and three additional days over the Christmas break
• 10% employer pension contribution
• Life insurance including free (health and wellbeing) employee support services
• Enhanced maternity pay to include 26 weeks of fully paid maternity leave and 13 weeks of statutory maternity pay
• Enhanced Adoption pay to include 26 weeks of fully paid adoption leave and 13 weeks of statutory adoption pay
• Season Ticket Loan Scheme
• Cycle to Work Scheme
• £50 contribution towards eye care

To Apply

Please attach your CV and Cover Letter.

Please note that only shortlisted candidates will be contacted.

Closing date: 26th April 2024.

It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Microbiology Society is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We value, promote, and seek diversity.

The Society also takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

English for Action 

Operations  Lead

Salary: £23,595 (£39325 pro-rated) (likely increase from August 1st to keep up with inflation) 

Hours: 22.5 (3 days) per week

Location: Work from home, with occasional meetings in London required (travel at employee’s expense). 

Duration of contract: permanent 

Closing date for Easy Apply applications: Tuesday May 7th, end of day
Closing date for further applications: Wednesday May 15th, end of day

Interviews to be held on: Friday May 17th in the afternoon

Reporting to: The trustee HR subgroup and a line manager on the Executive Team

The role at a glance: Leading on EFA’s operations, with particularly emphasis on financial management and HR support for our small team of (currently) 8 employees. You’ll develop and administer our People policies, practices and culture to support EFA as a happy, equitable place to work and an effective mission-focused organisation. Scope for both day-to-day care for our systems and creative improvement of how we do things. In addition, to oversee EFA finances; payments received and paid, budgeting, monitoring any financial risks and advising with records/reports to the board of trustees and staff team on a monthly basis.   Read more about the role.

You at a glance: You’re passionate about the community organising and education work we do with migrants in London and the radical participatory ethos of EFA London. You bring strong experience of ‘People work’ and governance of groups or organisations (whether paid or unpaid), with an interest in how to bring the best of conventional operations practisce into a team interested in a more equal distribution of power. You’re a ‘people person’, combining strong communication skills with a strategic eye on moving towards solutions. You’re committed to anti-oppression and promoting healthy workplaces for staff. You have a fastidious approach to the administration which underpins all of this. 

About EFA

English for Action provides free, participatory, and empowering English language classes (ESOL) for migrants in London. Our classes are spaces to build community and support students to organise collectively around issues like employment and housing rights. Our work currently supports around 500 adult migrants across London. We’ve become a national centre of good practice for a radical participatory approach to ESOL, informed by the work of Paulo Freire, and we share this approach through trainings, research and partnerships. 

Organisation: We are a staff team of 8 people supported by a larger team of volunteers and 9 trustees. EFA promotes shared leadership and collaboration and we aim for our organisational structure to reflect this. In the last 4 years we’ve transitioned away from having a CEO to an executive team to oversee operations and decision-making - which you could be elected to join following your probation period. We’re still in transition and there is scope to make a real contribution to developing innovative practice within our workplace. As a charity, ultimate responsibility for, and control of, the organisation lies with the Board of Trustees. 

EFA employee benefits include: 

• Pension scheme with employer matched contribution, currently at 6%. 

• Pay rises in line with inflation wherever possible (we have a flat pay structure) 

• Tech and cycle scheme

• Flexible working possible based on your needs 

• Continuous Personal Development actively encouraged and training opportunities explored. 

• Enhanced annual leave: starts with 24 days per annum pro rata, rising to 32 days per annum pro rata plus Bank Holidays (pro-rata for part-time hours) after probation, with some restrictions on when holidays must be taken.

• Full entitlement to days off for sickness (including mental ill-health), compassionate leave, bereavement leave, and parental leave 

• Enhanced maternity/paternity/adoption/shared parental leave pay 

• Enhanced sick pay 

• Collaborative decision making on organisational strategy and practice

• Working within an organisation that makes a huge difference in communities across London and the UK. 

Recruitment process / how to apply

We know applying to jobs can be time consuming! And often candidates with lots of relevant experience can be put off if they don’t fit every part of the job description. 

So, we’re using an ‘Easy Apply’ form, where you can attach a CV and fill out three questions to express interest in this role. Even if you are not sure you quite fit all the specifications - give it a go. It may take as little as 10 minutes. 

We’ll then encourage you to apply at Stage 2 if we feel you have relevant skills and
experience. You’ll then have another  week  to complete a few further questions. 

Get in touch if you’d like to chat informally about any aspect of this job description or the role: 

We are Made in Hackney

Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. The impact of our work is varied, far-reaching and very real; changing hundreds of thousands of people’s lives for the better.  We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.

When you join Made In Hackney – you become part of this pivotal movement, where a new type of food culture is being formed with care, compassion and justice at its core.

We are seeking a highly motivated and strategically minded individual to become our Head of Operations and a key member of the Senior Leadership Team. You will have experience working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies. 

You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate most effectively. You will not shy away from problem-solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.

The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.

Responsibilities include:

Leadership, Strategy and Governance

• Be an active member of the Made in Hackney Senior Leadership Team, working together to galvanise the organisation behind the strategic plan

• Contribute to strategic discussions on the future path of the organisation; providing oversight on key initiatives as required as a member of the Senior Leadership Team.

• Proactively participate in and/or lead team meetings to ensure effective communication and mutual support

• Provide lead support to the Board of Trustees, assisting the Chair with trustee meetings, keeping the Charity Commission website updated, and assisting with trustee recruitment, induction and training, board reviews etc;

• Act as the lead staff team representative on the Resource & Remuneration board sub-committee

HR & Training 

• Lead the organisation’s HR function ensuring  employment practice is legally compliant and fair, with a focus on being a fully inclusive employer;

• Keep abreast of the latest guidance in employment law and HR legislation, acting as the lead liaison with Croner external HR support;

• Act as MIH’s Lead for:
  Safeguarding - conducting regular reviews of safeguarding policy,  procedures and regular training for staff, trustees and volunteers and completing; 
  Data Protection - ensuring Data Protection Policy review and organisation-wide compliance and responding to any data incidents or breaches;
  Training - overseeing staff/volunteer/trustee training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc;

• Oversee monthly staff salary payment and coordinate with external payroll provider; 

• Responsible for regular organisation-wide policy, procedure and risk assessment reviews

• Oversee any organisational structure reviews and ensure a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;

Salesforce Admin
To be the main point of contact for core users' technical support and training needs, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.

• Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys, application forms etc;

• Onboard and train new users, and grow the level of expertise among the core team;

• Implement custom features when new work streams/programmes are set up and as organisational needs grow;

• Oversee support partnerships with external technical support and training providers.

• Support the Head of Fundraising & Communications and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;

• App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce

Venue Management 
MIH has a part-time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Head of Operations  will oversee them and support key areas of venue management in the following ways:

• Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings; 

• Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested on time;

• Ensure the venue meets the latest Health & Safety requirements, Fire Safety Standards and is fully accessible;

• Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;

Finance

• Organise quarterly budget meetings between the core delivery team and Finance Manager to review budget and expenditure; 

• Ensure the finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.

Line Management

• Line management responsibility for 3 direct reports, creating a supportive environment for growth and development

The Operations and Marketing Manager plays a crucial role in the ISG, overseeing both organisational operations and marketing efforts. This position ensures the maintenance of high standards, adherence to regulations, best practices, and organisational efficiency. The role requires maintaining close relationships with the ISG Board, management team, staff and volunteers, ensuring a cohesive and integrated approach to achieving the ISG's mission.

Key Responsibilities: 

Administration and Operations Management

• Develop, maintain, and enhance operating policies, procedures, and principles.
• Enhance governance frameworks and operational strategies.
• Forge and maintain external partnerships to bolster the organization's objectives.
• Oversee office management and serve as the minute taker at key meetings.

Marketing

• ​Lead branding and marketing initiatives to promote ISG and ichthyosis effectively.
• Lead the creation, distribution, and management of ISG literature and digital content.
• Support educational events, activities, and social media engagement.
• Manage the ISG newsletter and email communications.

Finance and Accountancy Support

• Enhance financial systems, procedures, and record-keeping.
• Provide support for annual accounts, bookkeeping, and financial documentation.

Administrative Systems

• Oversee the ISG database, CRM systems, and operational platforms.
• Ensure secure and efficient information sharing and storage and maintain external communication channels.

General Enquiries

• Act as the primary point of contact for all incoming communication and external entities.

Grant Applications

• Lead the identification, application, and management of grants and funding opportunities.

Fundraising

• Develop and manage national, regional, and online fundraising strategies and activities.
• Support and enhance member and external fundraising initiatives.

Event Management

• Coordinate and manage ISG events, liaising with third parties, participants, and volunteers.

Volunteer Coordination

• Develop volunteer recruitment and management strategies, supporting national, regional, and online volunteer activities.

Reporting

• Responsible for the preparation and management of various organizational reports.

Qualifications and Experience:

• Proven experience in operations and/or marketing management, preferably in a nonprofit or similar setting.
• Strong organisational, leadership, and communication skills.
• Proficiency in financial management, event planning, and volunteer coordination.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work occasional weekend hours as required.

We are looking to recruit a Operations Site Manager to join our team based at our Midlands site. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £32,000 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

Purpose of the Operations Site Manager role is to:

The Operations Site Manager is a new post that will ensure the Museum builds on its excellent standards of visitor experience. The successful candidate will lead the team through the next exciting chapter of operational and visitor experience improvement by aligning working practices on-site and delivering cultural change throughout the team. Managing on-site visitor experience, safety and security, daily operations, site cleanliness and presentation standards to maximise visitor experience will also be a critical responsibility.

Key responsibilities of our Operations Site Manager include:

• Actively engage with the Visitor Experience Supervisors (VES) to enable them and others to provide an exceptional visitor experience, excelling in customer service and interaction, and assist the empowerment of others to deliver the same aims and objectives
• Acting as a customer-focus role model. Leading by example with confidence and passion to ensure the Museum maintains a first-class service
• Ensuring the support/delivery of front of house commercial activities, sales, and fundraising activities to maximise financial return and meet specified devolved targets
• Overseeing the delivery of visitor experience and engagement by enhancing the tour offer and packages, aircraft/cockpit access and utilising the handling collection to share the RAF stories in a fun and exciting way
• Line managing direct reports to enable and empower them to succeed within their role, through regular 1-2-1 meetings, coaching, mentoring, training, development opportunities and performance management that motivates and inspires the delivery of excellent visitor experience, operational compliance, and site standards
• Overseeing the management of operational rostering. Creating cross site/team consistency to maintain fairness in the approach and alignment with Museum policies and protocols
• Delivering the first-class visitor experience through managing and overseeing the recruitment, performance, development and welfare of the VES and other visitor experience teams

What we are looking for in our Operations Site Manager:

• The ability to inspire teams to engage with the aims and objectives of the Museum and department.
• Understanding of compliance and duty of care responsibilities in relation to the operation of a busy visitor attraction.
• The ability to communicate in a straightforward manner, demonstrating respect and acting with integrity and impartiality.
• Recognises scope of own authority for decision making and empowers team members to make appropriate decisions.
• Resilience and positivity in changing and demanding circumstances, and to manage effectively in a climate of change.
• Recognises the need to refer to others’ expertise and acts accordingly.
• The ability to articulate the Museum’s purpose and objectives and supports the team to see their role within it.

Closing date for applications: 25th April 2024 at 12 noon

Interviews will take place on: 3rd May 2024

If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Operations Site Manager role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

We are on an exciting period of growth and over the next few years we want to increase our reach, connectivity, and impact at a local, district and regional level. At the heart of our work is our vision to ‘#WeThinkActive - Everyone in Coventry, Solihull & Warwickshire to benefit from movement and enjoy sport and physical activity in safe and thriving communities’ and our mission, ‘We will use the power and potential of sport and physical activity to enable future generations to have healthier and more prosperous lives’. 

                                       . 
Our ambition and aspirations mean that we need to formalise and evolve the systems, process and procedures employed in all aspects of running the charity and Active Partnership.

To lead and manage this transition and growth we are looking to recruit an Operations Director to be part of Think Active’s Exec team.

The charity has a strategy and an annual business plan that together, highlights the ambitions, financial profile, goals, and future direction of the organisation. Our ability to implement this has been made possible through valuable Sport England funding.

Reporting directly to the Chief Executive you will lead the development and implementation of operational systems and plans that are integral to the successful delivery of our strategy and implementation of our business plan. 

We are looking to recruit a Operations Site Manager to join our team based in London. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £35,000 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

Purpose of the Operations Site Manager role is to:

The Operations Site Manager is a new post that will ensure the Museum builds on its excellent standards of visitor experience. The successful candidate will lead the team through the next exciting chapter of operational and visitor experience improvement by aligning working practices on-site and delivering cultural change throughout the team. Managing on-site visitor experience, safety and security, daily operations, site cleanliness and presentation standards to maximise visitor experience will also be a critical responsibility.

Key responsibilities of our Operations Site Manager include:

• Actively engage with the Visitor Experience Supervisors (VES) to enable them and others to provide an exceptional visitor experience, excelling in customer service and interaction, and assist the empowerment of others to deliver the same aims and objectives
• Acting as a customer-focus role model. Leading by example with confidence and passion to ensure the Museum maintains a first-class service
• Ensuring the support/delivery of front of house commercial activities, sales, and fundraising activities to maximise financial return and meet specified devolved targets
• Overseeing the delivery of visitor experience and engagement by enhancing the tour offer and packages, aircraft/cockpit access and utilising the handling collection to share the RAF stories in a fun and exciting way
• Line managing direct reports to enable and empower them to succeed within their role, through regular 1-2-1 meetings, coaching, mentoring, training, development opportunities and performance management that motivates and inspires the delivery of excellent visitor experience, operational compliance, and site standards
• Overseeing the management of operational rostering. Creating cross site/team consistency to maintain fairness in the approach and alignment with Museum policies and protocols
• Delivering the first-class visitor experience through managing and overseeing the recruitment, performance, development and welfare of the VES and other visitor experience teams

What we are looking for in our Operations Site Manager:

• The ability to inspire teams to engage with the aims and objectives of the Museum and department.
• Understanding of compliance and duty of care responsibilities in relation to the operation of a busy visitor attraction.
• The ability to communicate in a straightforward manner, demonstrating respect and acting with integrity and impartiality.
• Recognises scope of own authority for decision making and empowers team members to make appropriate decisions.
• Resilience and positivity in changing and demanding circumstances, and to manage effectively in a climate of change.
• Recognises the need to refer to others’ expertise and acts accordingly.
• The ability to articulate the Museum’s purpose and objectives and supports the team to see their role within it.

Closing date for applications: 25th April 2024 at 12 noon

Interviews will take place on: 1st and 2nd May 2024

If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Operations Site Manager role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.