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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?
We are looking for a Hostel Support Worker to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.
Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.
You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.
Working closely with colleagues across the service, you will:
Maintain accurate records and case notes
Communicate clearly with the wider team
Deliver effective handover between shifts to ensure continuity of care and support
Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.
This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Housing Support Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Housing Support Worker
Location: Based in Brent. This is a floating support service which means locations may vary from outreach sites, personal homes, and our office space. Please be kindly aware that although there is step free access available at our base office, we cannot guarantee step free access in the external locations which form as part of this role.
Salary: £28,800
Shift Pattern: 37.5 hours per week Monday to Friday on a rota between 08:00 and 18:00 working 8 hour shifts. You may be required to work outside these hours as per service and participant requirements.
About the Role
We're hiring a Housing Support Worker to join our team based in Brent. In this role, you will support participants who have been or are at risk of homelessness, experienced social exclusion, mental health challenges, substance use challenges, learning disabilities and/or may have previous convictions. You will support participants on their journey towards recovery, reablement, and independence within a compassionate and trauma informed environment.
In this role, you'll be at the heart of delivering high quality, person centered support through tailored support plans which provide practical interventions, to empower our participants to overcome personal challenges, develop life skills, and achieve their personal goals. You will also work closely in partnership with various organisations to support the different needs of our participants, which may include signposting. Join us on the journey to empowering people to be the best versions of themselves!
Key Responsibilities Include:
About You
We're looking for a passionate individual who has a shared mission to help people reduce their risk of homelessness. You will understand that the needs of our participants may vary from mental health, substance use, lack of confidence, and social exclusion. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Step into a role at the heart of Westminster, where insight and influence combine to shape decisions that matter. As our Senior Public Affairs Adviser for Westminster, you will have strong experience in public affairs or Parliament, alongside a clear understanding of how policy, legislation and political debate are shaped.
A key part of this role will include contributing to the planning and delivery of parliamentary activity, including the All-Party Parliamentary Group (APPG) on Motor Neurone Disease (MND), parliamentary events and inquiries, while also supporting campaigning activity and ensuring high-quality briefings and communications that strengthen the MND Association’s voice and impact.
You will be working in an exciting and fast-paced environment, balancing priorities and responding to emerging political developments with focus and judgement. As an effective communicator you will engage with senior parliamentary and government stakeholders, drafting clear and persuasive briefings, and identifying opportunities to influence change for the MND Community.
Key Responsibilities
About You
Hybrid working expectations: London office attendance at least one day per week, in line with any in-person meetings. Able to attend Parliament regularly and at short notice, and available for occasional evening and weekend work.
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
Programmes Coordinator
We are seeking an organised and proactive Programmes Coordinator to support the delivery of national educator development programmes, helping teachers, musicians and schools thrive through high-quality training and development opportunities.
Position: Programmes Coordinator (Educator Development)
Salary: £28,680 FTE
Location: Hybrid working with a London SE11 office base and a minimum of one office day per week
Hours: 21 hours per week
Contract: Permanent
Closing Date: 3 July 2026, 10am
Interview Date: 21 July 2026
About the Role
This is an exciting opportunity to join a collaborative programmes team and play a key role in the successful delivery of educator development and teacher training programmes across the UK. You will provide high-quality coordination and administration support, ensuring programmes run smoothly and participants receive an excellent experience throughout their journey.
Key responsibilities include:
About You
We are looking for a highly organised individual with excellent communication skills and a passion for delivering outstanding administrative support.
Essential skills and experience include:
Desirable experience includes:
About the Organisation
This organisation is dedicated to improving access, inclusion and quality within music education. Working with teachers, schools, musicians and young people across the UK, it delivers innovative training and development programmes that help create more inclusive and effective learning environments. The organisation offers a supportive and collaborative culture, flexible working arrangements and a strong commitment to employee development and wellbeing.
Other roles you may have experience of could include: Programme Administrator, Programme Officer, Education Coordinator, Training Coordinator, Learning and Development Coordinator, Project Coordinator, Events Coordinator, Programme Support Officer, Training Administrator, Operations Coordinator or Education Programme Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Carers’ Resource is delighted to be able to advertise a new role to support carers and those they care for. We are seeking:
Marketing & Communications Officer
Hours: 18 hours per week
Salary: £13,621 for 18 hours and up to £28,000 (Full Time Equivalent)
Location: Bradford, Harrogate, or Craven office with some hybrid working
The Role:
We are looking for a creative and motivated Marketing & Communications Officer with at least three years’ experience in digital marketing and communications to help raise awareness of Carers’ Resource, promote our services and strengthen engagement with carers, supporters, partners and the wider community.
This is an exciting opportunity for someone who is passionate about making a positive difference to people’s lives. The successful candidate will play an important role in supporting campaigns, creating engaging content and helping to ensure unpaid carers know where and how to access support.
Working closely with the CEO and colleagues across the organisation, you will help deliver effective marketing and communications activity that reflects the values, voice and impact of Carers’ Resource.
Key Responsibilities
Person Specification:
Essential
Desirable
Personal Attributes
What We Offer
Equality, Diversity & Inclusion
Carers’ Resource is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating a workplace where everyone feels valued, respected and supported.
Closing date for applications: Monday 15th June 2026
Please submit a covering letter with your CV explaining your fit to the role.
Please submit a covering letter with your CV explaining your fit to the role.
Carers’ Resource exists to support unpaid carers. We provide information, advice & support to carers, to the people they care for and professionals.
The client requests no contact from agencies or media sales.
Do you have a background working in the care sector?
Are you looking for a rewarding leadership position within a mission-drive organisation that has strong values?
Since our launch in 1994, Bethphage has grown, diversified, and built an exceptional reputation for person-centred care. We are a charity that truly puts the people we support at the heart of everything we do, and our commitment to excellence is reflected in our Investors in People Gold accreditation, which we’ve maintained for 12 years.
The Head of Operations manages the Area Manager Team with a broad yet detailed oversight on service delivery across all provisions. With an organisation-wide focus, you will work closely with colleagues who oversee Quality, Positive Behaviour Support (PBS), Development, HR and Finance.
Over the next two years, the successful candidate will continue to deliver our current strategic plan (2024-28), further developing external relationships while working closely and effectively with commissioners, health colleagues and contacts from competitor organisations.
Core Duties
The Head of Operations is an essential member of the Executive Management Team (EMT), working effectively with the other five EMT members to develop the business strategically and continue to provide relevant, excellent, outcome focused service provision; whilst ensuring that Bethphage diversifies into new ways of working to remain fit for purpose and continue to be a provider and employer of choice.
Essential requirements
Please submit a CV in the first instance.
We welcome you to apply before 11:59 on 19th June 2026.
Interview Date: TBC
If you would like more information, please get in touch with Louis Eastwell of Hire Purpose.
Hire Purpose champions inclusive recruitment.
We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity, and inclusion.
Hire Purpose is also proudly a B Corp certified business that has met B Lab UK’s high standards of social and environmental performance, transparency, and accountability.
Please submit a CV in the first instance.
A full job description and recruitment brochure will be emailed to all interested candidates by Louis Eastwell upon successful application.
Our Mission is to be an excellent provider of services for people with disabilities
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Chief Operating Officer
Salary up to £56k per annum (depending on experience)
35 hours per week average (flexible)
25 days A/L + contributory pension scheme
Birmingham Settlement is looking to appoint to the new role of Chief Operating Officer to help us continue to deliver the safe, high-quality services our people want, deserve, and expect.
Working closely with the CEO, the Chief Operating Officer will help translate strategic vision into operational delivery by ensuring the Settlement has the systems, people, and processes in place to achieve its goals. This includes operational support and leadership: working closely with managers and service leads to drive the Settlement’s delivery and people strategies, embedding culture, and organisational development to create and take opportunities while also delivering effective financial management, governance, compliance, and risk management.
To succeed, you will have significant experience in the charity sector at a senior level with a proven track record in service delivery and charity compliance, you will have excellent communication and leadership qualities with ability to motivate and inspire to get the best out of people as well as an understanding of the issues the Settlement strives to challenge. As a critical member of the Settlement’s leadership team, you will play a key role in supporting sustainability, development and implementation of our longer-term strategic plans. This will be a very busy but rewarding visible and hands on role that cuts across all aspects of the charity as we continue to grow and develop.
For an informal / confidential chat please call Theresa Gniadkowski.
No agencies please.
For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement – Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.
Closing date: Wednesday 8 July 2026
Interviews: Thursday 16 or Friday 17 July 2026
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be supporting St Peter & St James Hospice in the search for an exceptional Head of Fundraising.
This is a fantastic opportunity to join the Senior Leadership Team of a respected Sussex hospice, leading the development and delivery of an ambitious fundraising strategy that will help secure the long-term sustainability of vital end-of-life care services.
Salary: £53,000 – £57,400 FTE, with the potential to increase to £59,600 following successful completion of probation.
Location: North Chailey, Sussex, with flexibility for home working. Please note that the majority of working days are expected to be office-based. Full-time and part-time applications (30+ hours) will be considered, alongside flexible working arrangements including a compressed-hours pattern.
Key Responsibilities
Key Requirements
If you are a strategic and inspirational fundraising leader looking to make a meaningful impact, we would love to hear from you.
Applications are being reviewed on a rolling basis. Early application is therefore encouraged. Please reach out to Hannah at Harris Hill on
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Carers’ Resource is delighted to be able to advertise a new role to support carers and those they care for. We are seeking:
Senior Trust & Grant Fundraiser
Salary: up to £33,000
Permanent full time post (part time considered for right candidate)
Location: Hybrid working with part of week spent at one of our offices: Shipley, Harrogate or Skipton
We are seeking an experienced and motivated Senior Trust & Grant Fundraiser to lead and grow our charitable income from trusts, foundations and grant-making bodies.
Reporting directly to the CEO, you will play a key strategic role in securing sustainable funding, both restricted and unrestricted, that enables Carers’ Resource to enhance, expand and support our existing services and allows us to invest in organisational infrastructure, website and digital technology.
The successful candidate will have a proven track record of personally securing at least £200,000 per annum in trust and grant income and will be confident developing compelling funding applications, building long-term funder relationships, and identifying new income opportunities.
This is an exciting opportunity for a skilled fundraiser who is passionate about making a difference and wants to contribute to the growth and impact of a respected regional charity.
Key Responsibilities
Person Specification
Essential
Desirable
Personal Attributes
What We Offer
Equality, Diversity & Inclusion
Carers' Resource is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating a workplace where everyone feels valued, respected and supported.
Closing date for applications: Monday 15th June 2026
Email your application, including a covering letter explaining your fit to the role and CV.
Or apply directly via our website
Email your application, CV and a covering letter explaining your fit to the role.
Carers’ Resource exists to support unpaid carers. We provide information, advice & support to carers, to the people they care for and professionals.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cord
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
We are a small, committed team who love working together to make a huge impact. A 2026 global staff survey returned very positive feedback about Cord as a place to work with strong expressions of belonging, purpose and value, and with 97% of staff saying that would recommend Cord as a great place to work. We are looking for a great candidate to join this fantastic organisation and contribute to our work to Build Peace. If you like the sound of us, then take a look at the recruitment pack and come and join our team!
About the Role
Cord’s turnover is about £2.3M a year. About 85% of Cord’s funding is restricted, coming from institutional donors like the EU and governments, and 15% (about £300K) is unrestricted coming from a committed UK supporter base and other private fundraising streams.
In 2026, Cord is registered in the UK and has offices in five other countries and programme activities in a further seven countries.
Cord has a range of finance systems, procedures and reporting practices to meet the needs of our operations in each location. Our finance function facilitates operations across the organisation to ensure there is good financial management, effective financial control, and compliance as well as a culture of support and learning.
This role is responsible for bookkeeping for Cord’s UK operation. The organisation’s income is received directly to the UK, the UK expenditure (£700K) and the organisation’s main treasury management is within the UK. The UK Finance Officer processes the monthly payroll for the UK (11ppl) and international staff (8ppl), processes international payments and fund transfers. The role also supports to the Finance Manager to implement the Finance Workplan and it produces a range of reports that support the effective financial management of the organisation.
This role would suit someone with experience of working in finance within a charity, who is motivated by the work that Cord does and is interested in undertaking a long-term role. You will need an organised approach to your work, with the ability to diligently complete routine functions independently, whilst also being sufficiently flexible and able to respond to immediate tasks as they arise. You will have a drive for continual improvement of the organisation’s systems and processes, with a view improve efficiency and adapt to changing technological developments and compliance regulations.
If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.
Application Instructions
To apply please send your CV and a covering letter that explains your interest in Cord and the role, and details how you fulfil the requirements of the role.
This is a hybrid role that is based in Cord’s admin office in Coventry and part at home. Applicants must have the right to work in the UK.
Please provide a cover letter that outlines how you fulfil the requirements of the role.
The client requests no contact from agencies or media sales.
Assistant Director of Income Generation (Major Donors)
The charity is entering a period where stronger leadership within the income generation function will be critical to sustaining and growing its vital work.
We are looking for an Assistant Director of Income Generation (Major Donors) to act as a key member of the senior team and a trusted deputy to the Director.
Location: Mill Hill Broadway, London. Hybrid (2 days WFH per week)
Role Type: Permanent
Work Type: Full Time/Hybrid
Salary: £60-70k
Closing Date: 06 July 2026
Assistant Director of Income Generation Opportunity
Second-in-command for income generation, with real scope to shape how fundraising works
This is a broad, outward-facing role, combining leadership, oversight and hands-on delivery. Alongside helping shape how the team operates, you will lead and grow major donor fundraising, building relationships with high-value supporters, owning a portfolio, and playing a central role in securing significant gifts.
About the Organisation
The charity was founded by Dr Shelley Gilbert MBE, and works to offer a way through the anxiety, fear and isolation so often caused by grief. Bereavement is devastating at any age, but for a child it is life changing.
An open-access charity, funded by the generosity of supporters, they are here to help ease the pain and confusion caused by the death of a parent or sibling. Services include one-to-one counselling, music therapy, grief relief kits and much more.
What matters?
The vision of a world where no child grieves alone. The mission? To give every child, young person and their families access to the best possible support following the death of someone close.
Leading with empathy and kindness, putting people first.
If you join the team…
You’ll be a senior leader in the Income Generation team, working closely with the Director of Income to help lead a nine-strong team and shape how the function develops. You will provide day-to-day management support, help bring structure and consistency to ways of working, and play a key role in building a collaborative, supportive culture across the team.
Alongside management and strategy duties, you will lead on Major Donors fundraising, building strong and lasting relationships with major donors while confidently leading on stewardship. You’ll help to secure sustainable income in a wholly donation-funded model, while raising awareness of childhood bereavement.
Ultimately, you’ll help create a more resilient, well-structured fundraising function that can deliver consistent year-on-year growth. We look forward to welcoming you to a team that upholds values of integrity, compassion and excellence.
You’ll initially be asked to upload a CV to begin your application. This is just to get you started – you’ll then receive the full Candidate Information Pack before submitting a formal application to the client. At that stage, you’ll have the opportunity to review and tailor your CV if you wish.
Don’t think you quite meet all the specifications? Please don’t count yourself out. We’d still love to learn more about your interest in joining the team!
We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.
#INDNFP
FWAG SouthWest is looking for a Head of Operations to help lead our organisation through its next phase. This is a senior leadership role with real influence over how we deliver our work, support our team and respond to the changing environment for farming and wildlife.
About us
FWAG SouthWest is an environmental charity working with farmers and land managers to deliver practical change on the ground. We combine an understanding of farming businesses with environmental expertise to support better outcomes for nature, climate and food production. Our work brings people together: farmers, communities and partners to deliver change at a local and landscape scale. As farming responds to new policy, markets and environmental pressures, our role is to help shape and deliver solutions that work, supporting resilient farm businesses alongside climate-resilient landscapes and nature recovery.
The role
As Head of Operations, you will lead delivery across the South West, working through a network of county teams and specialists. Your focus will be on strengthening our ability to deliver. Supporting team leaders to grow capacity, manage workload and deliver high quality work in increasingly complex projects. You will work alongside teams to remove barriers, improve systems and step into delivery where needed helping to ensure work progresses and opportunities are achieved. Working closely with the CEO and senior team, you will help translate strategy into delivery and ensure we remain effective, responsive and financially sustainable. You will also play a key role in how we respond to change across the sector, supporting teams to navigate new policy, funding and partnership opportunities.
About you
We are looking for an experienced leader who is motivated by enabling others to deliver. You don’t need to have experience in the environmental sector. We are open to candidates from a wide range of backgrounds who can bring strong leadership, a collaborative approach, professional skills and share our values.
What matters is your ability to:
• Support and develop people to increase their capacity and confidence
• Work alongside teams to solve problems and keep delivery moving
• Manage complex programmes and competing priorities
• Put in place practical systems and structures that support delivery
• Build strong relationships across a regional organisation
An interest in farming, land management or the natural environment is important, detailed sector knowledge is desirable.
For further details and a full job description and person specification, please see attachments below.
Why join us
This is an opportunity to play a key role in a charity with a strong reputation and clear purpose.
You will:
• Help shape how we deliver across the South West
• Lead and support a skilled and committed team
• Work on issues that matter for the future of farming, climate and nature
• Be part of an organisation rooted in practical action and trusted relationships
Further information
o Salary £56,650 – £61,800, dependent on experience
o Permanent contract
o 37.5 hours per week, but applications from those looking for 4 days (30 hours) per week will also be considered
o 25 days per annum, rising by a day a year with service to 30 days per annum, plus public holidays and an opportunity to buy or sell annual leave
o Flexible working hours
o Pension scheme - employer contribution 4%, employee contribution 4% with salary sacrifice applicable
o Employee wellbeing scheme and Employee assistance programme
o Support to undertake relevant external training and qualifications
o Group life insurance scheme
o Professional subscriptions relevant to the post supported
o Regular travel across the South West will be required and therefore access to a vehicle is essential
Supporting farmers to promote and enhance the conservation of wildlife and the environment
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Support Lead: Partnerships
Reports to: Community Support Manager
Contract: Full-time
Role Purpose
As Community Support Lead: Partnerships, you will play a key role in strengthening the relationships that underpin HOST’s work, ensuring every hosted partner (HP) receives consistent, responsive, and values-driven support.
You will lead on partner onboarding, engagement, and ongoing support, ensuring needs are met with professionalism, empathy, and efficiency. This includes managing communications around invoices and payments, responding to general queries, and proactively identifying and escalating potential risks.
Blending strong attention to detail with a people-first approach, you will shape and continuously improve the partner experience — from initial onboarding through to long-term collaboration — ensuring every interaction reflects HOST’s mission to support the world’s change-makers.
Core Responsibilities
1. Partner Engagement and Onboarding
Lead Welcome, Onboarding, and regular check-in calls with hosted partners, building clarity, trust, and consistency in every interaction.
Provide clear guidance on HOST’s systems, processes, and expectations, ensuring each partner journey is well-defined and smoothly implemented.
Identify risks, issues, or emerging support needs during interactions, and promptly share these with the Community Support Manager.
Support escalations and follow-up actions to maintain a high-quality, responsive partner experience.
Maintain accurate and up-to-date records of all communications, ensuring relevant information, issues, and risks are clearly documented and shared across the team.
Negotiate PAYF contributions, add-on pricing, and additional services, ensuring partner needs are met efficiently and effectively.
Reporting cadence: Weekly summary and inclusion in monthly CS reporting.
2. Query Resolution and Partner Care
Respond to general hosted partner queries with accuracy, clarity, and empathy, achieving a minimum 90% satisfaction score.
Ensure at least 90% of queries receive an initial response within 24 hours.
Maintain consistently high standards of written and verbal communication, reflecting HOST’s values of integrity, care, and responsiveness.
Collaborate with Finance and Operations teams to ensure partner needs are resolved promptly and effectively.
Reporting cadence: Weekly dashboard updates and monthly performance reporting.
3. Partner Relationship and Invoice Management
Work closely with hosted partners to amend invoices and resolve payment queries accurately and in a timely manner.
Ensure all payment-related communications and outcomes are clearly documented in ClickUp and Zendesk.
Monitor and report on invoice corrections, identifying trends and opportunities for process improvement.
Reporting cadence: Monthly
4. Risk Identification, Screening and Escalation
Identify and assess potential financial, operational, or reputational risks arising from partner interactions.
Conduct initial screening of partner-related concerns in line with HOST’s due diligence processes.
Escalate identified risks promptly to the Community Support Manager or relevant stakeholders for review and mitigation.
Contribute to monthly Community Support risk reporting and ongoing team learning.
Reporting cadence: Real-time escalation of risks, with consolidated monthly reporting.
5. Community Support Administration
Maintain accurate, up-to-date records across ClickUp, Zendesk, and internal systems.
Support the review and updating of standard operating procedures (SOPs) to ensure consistency and clarity across processes.
Contribute to internal administrative tasks, ensuring operational readiness for audits, reviews, and ongoing compliance.
Reporting cadence: Monthly
6. Community Support Resources and User Journey
Contribute to the development and continuous improvement of Community Support materials, guidance, and onboarding resources.
Support the enhancement of the hosted partner user journey, ensuring all touchpoints are clear, consistent, and aligned with HOST’s values.
Work collaboratively with colleagues to identify gaps and opportunities to strengthen the overall partner experience.
Reporting cadence: Quarterly reviews with recommendations for improvement.
7. Growth and Learning Areas (Development Focus)
Take ownership of more complex hosted partners with advanced operational or financial requirements.
Support the development of new Community Support Leads through training, mentoring, and sharing best practice.
Deliver or support hosted partner Health Checks, ensuring all follow-up actions and documentation are completed effectively.
Reporting cadence: As directed by the Community Support Manager.
You Bring
Experience in operations, client service, or relationship management within HOST.
Strong organisational skills with a focus on accuracy, responsiveness, and care.
Excellent communication and interpersonal skills, with confidence engaging across cultures and time zones.
Familiarity with digital tools such as ClickUp, Zendesk, and cloud-based systems.
A proactive mindset — curious, calm under pressure, and committed to service excellence.
Key Relationships
Internal: Community Support Team, Finance & Operations, Communications, Partnerships, and Capacity Building teams.
External: Hosted partners, funders, and service providers.
Performance Indicators
90% of hosted partner queries receive an initial response within 24 hours
Maintain a hosted partner satisfaction score of 90% or higher
Resolve invoice corrections and payment requests within agreed monthly timeframes
Escalate all identified risks within 8 hours of detection
Ensure SOPs and system records are reviewed and updated on a monthly basis
Demonstrate ongoing improvements in the hosted partner experience and overall journey design
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Hours: 37.5 per week
Salary: £57,000 per annum
Contract: Permanent
Location: Our office, Unity Business Centre, 26 Roundhay Road, Leeds LS7 1AB
Deadline for applications: Monday 15th June, 12 Noon
Job Interview Date: Monday 29th June
The Director of Finance, Corporate Services & Income is a senior leadership role responsible for ensuring Advonet is financially sustainable, well-run and resilient. The role provides strategic financial leadership, oversight of corporate services, and a significant focus on income generation and diversification.
This role plays a critical part in strengthening Advonet’s long-term viability by improving financial decision‑making, embedding a culture of income awareness and diversification, and enabling managers and teams to contribute confidently to business development activity.
Apply now
To find out more about this vacancy, please download our Recruitment Pack from our website. It has information on what the role involves, including key responsibilities and a person specification. There is also more about what working for Advonet is like, as well as information on our values and the benefits on offer.
To apply for this job we require a cover letter (max 500 words) and a CV diversity monitoring form. You can find more details about this in the Recruitment Pack.
For any questions about the role, please contact our office and ask to speak to Angela Ellis CEO.
The client requests no contact from agencies or media sales.
Job Title: Safety and Security Specialist
Location: London, UK preferred, or Addis Ababa, Ethiopia; Accra, Ghana; Beirut, Lebanon; or Kampala, Uganda (Only candidates who are eligible to work legally without work visa sponsorship in the country will be considered.)
Contract Type: Full-time (40 hours per week), long-term engagement
Hiring Salary: This is a national position. Please refer to Appendix I for the hiring salary for each country.
Target Start Date: As soon as possible
Application Closing Date: June 9, 2026 23:59 GMT
This job advert is for an existing vacancy.
About Right To Play:
For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play.
We offer programs in 13 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life.
This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe.
Benefits Highlights:
Application Method:
Apply with your resume and cover letter in English via the application link.
Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play.
As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process are available here. Safeguarding information is available here.
As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment.
We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.
Job Description:
Job Title: Safety and Security Specialist
Grade: 9
Reports to: Chief People and Culture Officer (CPCO)
Location: London preferred or Ethiopia, Ghana, Lebanon or Uganda
Direct Reports: None
Indirect Reports: Technical oversight of the in- country Safety and Security Focal Points (SSFP)
Department: People and Culture
1-Purpose:
Safety and Security Specialist safeguards Right To Play (RTP)’s people, assets, and operations by leading effective safety and security risk management across all contexts. The role ensures appropriate policies, preparedness, and incident response frameworks that enable programs to operate responsibly in volatile environments while advising leadership and fostering a strong culture of safety and accountability.
2- Accountability & Responsibilities:
Work to deliver against a set of KPIs in security overseen by RTP's Executive Team (ET) by: (25%)
Security Management (25%)
Incident Management (20%)
Information Collection, Analysis and Sharing (15%)
Capacity Strengthening, Learning and Compliance (15%)
Perform other duties as assigned.
3- Scope (geographical and/or functional), Impact and Autonomy
This is a global role that has an oversight on all S&S work within RTP and ensures support and guidance are provided to country teams and all other global units including security in travel.
4- Leadership and Staff management
5- Information requirement for decision-making
6- Innovation and Improvements
Keep track of innovations in security practices including new tools and efficiencies in risk mitigations. Continuously innovate security measures in response to evolving RTP governing model. Monitor and proactively facilitate after action reviews for incidents and shares findings and action plans that drive improvements to the overall S&S practices
7- Relationships & Communications: Internal / External
Work closely with the Global Crisis Management Team, Global Director Country Offices, Logistics and Operations Manager, Unit leads and S&S Focal Points on Safety and Security matters. Maintain a professional and friendly relationship with all RTP team. Externally form part of security networks and manage key providers
8- Expertise (Certifications / Education, Professional Experience/Language)
9- Core Competences
10- Additional Information
The role requires travel to RTP countries and may travel to HQs, along with flexibility to work outside standard business hours to collaborate effectively with country and global teams from multiple time zones.
Appendix I: Hiring Salary for Each Country
Hiring salary is dependent on the successful candidate’s location. This is a national position and salary will be paid in the local currency. Please note that this salary will be subject to the usual deductions, including required taxes.
To protect, educate, and empower children to rise above adversity using the power of play.
The client requests no contact from agencies or media sales.