Cambridge, Cambridgeshire
CB25 9TU
£30,000 per year
Permanent, Part-time, 3.5 - 4 days per week
Job description


We are looking for someone to be the key driver of growth in our important and expanding charity.  Petals generates amazing impact – sometimes we’re the only people there for parents experiencing the trauma of baby loss.  Our clients love what we do, and a high number of them go on to support our vital work.  The hospitals in which we work also love what we do, recognising and funding a gap in NHS provision for emotional support at the point of loss.

But we want more people to know about us, to benefit from our services, to love what we do and to support us.  In short, we have an amazing platform for growth, in reach, impact and support – could you be the person that takes us on the journey?

You will have experience in customer marketing and communications and ideally in digital and social engagement and communications.  You’ll be interested in customer journey planning and management, and passionate about CX.  Ideally you will know about customer data analytics, and be able to draw trends and opportunities from qual and quant data sets.  You may already have experience in the third sector, or be looking to move to our charity from a role in a commercial organisation.

Above all, though, aptitude and attitude is key to this role as training and mentoring can be provided. We need you to be energetic, strategic and creative, but also a practical ‘do-er,’ ready to deliver and be measured on your results.  We’re looking for someone to drive supporter acquisition, retention and lifetime value with a strong focus on: content-based marketing and engagement; comms and PR; digital communities; and a flair for spotting opportunities to support the Fundraising Manager through appropriate journey-based conversion asks.

In return we can offer you an exciting and varied role and a flexible work life balance. You’ll be reporting to me, the CEO, and working with a small but ambitious team of fundraising and counselling professionals to promote and develop Petals’ expansion plans.  This is a new role for Petals and is a great opportunity for someone seeking to apply and expand their experience and responsibility and shape the role to make a real impact. This comes at an important time for us as we are focussing on client and supporter experience and engagement as a key tenet of our strategy.

I hope that you like what you’ve heard and will consider applying. To do so, please send an up to date CV and cover letter.  It would also be very helpful to us if you were willing to complete our Equality & Diversity monitoring form and return this to the same email address, under separate cover. This will be used to help us monitor and analyse diversity information and will not be seen by those of us involved in the selection process.

If you would like an informal conversation before applying for the role, please contact me  and l will be very happy to arrange a time to speak.

Karen Burgess

CEO & Founder of Petals


More about Petals

When Petals was launched in 2011, our primary aim was to ensure that bereaved parents in Cambridge weren’t left without counselling suppo... Read more

Posted on: 18 June 2021
Closed date: 17 July 2021
Tags: Marketing, Digital

The client requests no contact from agencies or media sales.