Job Title: Shop and Gallery Supervisor
Department: Enterprises and Training
Location: Outpost, Holloway Road
Reporting to: Assistant Shop and Gallery Manager
PBHA is a housing association with charitable aims that creates positive change in people’s lives. As well as homes and support, we empower people to learn, access work and discover their creative talents. Based mainly in Hackney and Islington, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. Our work enables people to move on and lead independent lives.
We are committed to mutual support, participation and personal development for both staff and service users.
Putting the role in context
Outpost is PBHA’s independent shop and gallery, and flagship social enterprise on Holloway Road. The shop stocks a carefully curated range of ethically sourced gifts, homewares and accessories as well as providing a platform for PBHA artists and makers to exhibit and sell their work. Alongside this, Outpost is a training facility providing opportunities for PBHA tenants and participants to gain valuable work experience in a real work environment. In the gallery space, Outpost hosts a programme of exhibitions, workshops and events for the local community.
Aims of the Post
- To work with the Outpost team to ensure the successful sales and operations of Outpost as a retail business, training shop, gallery and community hub, enabling it to flourish and become a self-sustaining social enterprise
- To provide supervision and leadership for Outpost’s team of volunteers, enabling volunteers to gain skills and contribute to the success of the enterprise
- To work with the Training Team to support the delivery of high quality retail work placement training programmes for PBHA tenants and participants to gain relevant skills and confidence, enabling learners to contribute to the enterprise
- To take an active role in Outpost marketing, promoting the shop and gallery, and PBHA’s work and core values face to face with customers, and through local promotion and a range of digital platforms
- To provide a welcoming atmosphere and excellent customer service for all visitors, championing PBHA core values and services, and the achievements of PBHA tenants and participants in order to achieve ambitious sales targets to sustain the social enterprise.
- To work with the Outpost Assistant Manager and the Outpost team to ensure financial targets and objectives are met as set out in the Outpost Business Plan and Budget.
- To supervise the day to day retail operations and smooth running of the shop and gallery, including till transactions, cashing up, stock control, financial reporting, administration, housekeeping, opening and closing procedures, and security.
- To work with the Outpost Assistant Manager to support Outpost’s volunteer programme, taking a strengths based approach to providing training, motivation and leadership. Maintaining a positive and inclusive environment, enabling volunteers to gain skills and contribute to the success of the enterprise.
- To work with the Training Team to support the delivery of high quality retail work placement training programmes for PBHA tenants and participants to gain relevant skills and confidence, and enabling learners to contribute to the success of the enterprise.
- To assist with effective stock management at Outpost, including deliveries, till stock systems, replenishment, administration, pricing and stock reports.
- To create and maintain high standards of retail visual merchandising, signage and presentation in keeping with contemporary trends and themes of the enterprise in order to maximise sales.
- To work with the team to support a programme of exhibitions, events and workshops in the gallery space to engage PBHA tenants, participants and the local community, build partnerships, and drive sales of the work of artists and makers.
- To be an ambassador for Outpost and PBHA by working actively with the Outpost team in the marketing and communications, creating engaging content to increase visitors and sales, and build the awareness of PBHA core values and services, including face to face with visitors, local promotion and through digital marketing and social media platforms.
- To work with the team to support the maintenance of housekeeping, cleaning, and facilities.
- Ensure adherence to PBHA policies and procedures
- Participate in key meetings
- Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required
- Promote, develop and support PBHA’s ethos, values and impact
- Provide cover for other team leaders and other workers
All staff are expected to:
- Work co-operatively as part of a team and with other teams
- Be involved in the selection and training of new workers and volunteers
- Participate in staff training and development activities, staff supervisions, appraisals and all relevant meetings
- Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data management, confidentiality, health and safety, financial control, standing orders, recruitment, supervision, appraisals, sickness and disciplinary
- Plan and organise own work with a minimum of day to day supervision
- Undertake all other reasonable duties
Please note that:
- Post holder must recognise the needs of the organisation to change role as is necessary for development.
- All PBHA work premises are non-smoking
- This role requires some lone working
The post holder is accountable to the Outpost Assistant Manager.
Main Conditions of Service
This is a full time permanent contract for 37.5 hours per week. Hours are to be worked 5 days a week over a variable rota between Tuesday to Sunday, including working 1 weekend day each week. A regular work pattern will be provided, however flexibility is required where reasonable and appropriate. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but time off in lieu is given.
Annual leave entitlement is 26 days per year plus normal bank holidays pro rata. This will rise after each completed year of service to a maximum of 30 days.
Salaries and expenses are guided, but not bound, by the Local Authority NJC scales and are revised each year. The full time equivalent salary for this post will be in the range of £23,211-£23,628 points 6 to 7, and the starting salary will be £23,211 point 6. Post holders will be eligible for membership of the organisation's contributory pension scheme.
In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6months).
PBHA is committed to equal opportunities and anti-discriminatory practice.
Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.
The minimum experience required for the post is:
- Experience of working in the retail sector in a customer facing sales team
- An interest and commitment to empowering vulnerable people to achieve greater independence
The competencies required for the post are the ability to:
- Apply a passion for retail to charitable social enterprise
- Demonstrate a flair for creating a contemporary, welcoming shop and community hub that encourages footfall and participation.
- Take pride in interacting with service users and customers in a friendly and effective manner
- Motivate, train and coach people who are undertaking work experience or volunteering at Outpost
- Assist with marketing and communications using social media platforms to promote Outpost and PBHA’s work
- Meet demanding sales targets that will generate a surplus in a difficult economic climate.
- Organise work effectively by prioritising, planning and excellent time management
- Be a self-starter, demonstrating initiative and a pro-active approach to meeting goals and targets
- Work cooperatively as part of a team and with other teams
- Demonstrate a high standard of literacy in English language and numeracy skills.
- Communicate effectively in English in verbal and written work.
- Use IT competently with MS Word, Excel, online marketing tools and social media.
- Be at ease with stock control and at least one stock programme.
- Ensure the observation of all PBHA’s policies and practices, including those relating to equal opportunities.
- Be passionate about supporting individuals’ development, and display patience and open mindedness
- Accommodate occasional changes to working patterns where reasonable and appropriate
It is desirable that the candidate will have:
- Experience of marketing and communications in the promotion of a business or organisation
- A background in art or design and/or creative industries
- To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental health conditions; learning difficulties; disabilities. People who have been homeless; or people with drug and alcohol related problems
The successful candidate will need to be committed to:
- Improving quality and raising standards of service.
- Enabling participants in the project to take control of their own lives and become involved in the overall running of the project.
- PBHA’s Diversity and Equal Opportunities policy
- Co-operative team working
- Reducing waste, increasing recycling and embedding the ethos of buying local
The successful candidate will
- Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.