An opportunity has arisen for a Supporter Engagement Coordinator to join our Individual Giving Unit (IGU) in delivering an exceptional customer experience to our current and potential supporters.
Plan International UK is a global children’s charity. We work to give every child the same chance in life.
Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Individual Giving Unit recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey.
In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work.
You will need to have proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service. With excellent organisational skills, you’ll be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.
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We welcome applications from a diverse range of people, so that our workforce can be a good reflection of the world we live in and the children and communities we work with.
The deadline for applications is 9:00am on 18 August 2020.
Interviews will take place in the week beginning 25 August 2020.
Due to the nature of our work with children and young people, we follow rigorous child protection policies and procedures in our recruitment process. As a result, some of our roles are subject to an Enhanced Disclosure by the Disclosure and Barring Service. A criminal record will not necessarily bar you from joining us as an employee or volunteer; this will depend on the circumstances of any offences.