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Supporter Engagement Coordinator

Plan International UK
London, Greater London (Hybrid)
£26,825 per annum
Job description

Supporter Engagement Coordinator

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 

An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Fundraising directorate in delivering an exceptional customer experience to our current and potential supporters.

Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Individual Giving Unit recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey. 

In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is a varied and an excellent opportunity to develop a diverse range of transferable skills.

We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service.   You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.

If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you! 

Please note that this is a fixed-term role until 30 June 2024.

For further detail of this role, please see the job profile. Please refer closely to the Person Specification section during your application, to demonstrate your suitability for the role.
The deadline for applications is 23:59 on 4 December 2023 
Interviews will take place on 15 December 2023

We are committed to the safeguarding and protection of children, young people and adults in our work.  We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us.  Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic  Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

Location: Hybrid, Old Street, London
Contract type: Fixed-term
Salary: £26,825 per annum
Hours: 34.5 hours per week


Posted on: 21 November 2023
Closed date: 04 December 2023 at 23:59
Job ref: REF-210016
Tags: Fundraising, Project Management