£21,160 per year
Contract, 12 month contract (with potential to extend), Part-time, Full-time
Job description
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

This is a chance to join a start-up on a mission to empower people by putting money back in their pockets. As a savings champion you will help social housing residents save on household bills like energy & broadband. 

Pocket Power is a social enterprise that promotes financial inclusion for people on low incomes in the UK. We do this by providing a free phone service where we help people to switch to better deals on their household bills and apply for discounts; reducing their outgoing costs.

We are looking for a customer service advisor, or 'savings champion', to join our hard-working team as we expand our service. This role is right at the heart of the organisation on the frontline of saving residents money everyday. Responsibilities include:

  • Carrying out savings calls with customers
  • Helping customers switch energy, phone and broadband providers using our switching technology
  • Problem solving tricky bills challenges with customers, including by carrying out 3 way calls with customers and suppliers to negotiating payment plans on customers' behalf
  • Managing your calendar of appointments
  • Sending follow up emails and text messages to customers

We are looking for someone with:

  • At least 2 years experience in a call centre environment or a role where you are predominantly on the phone, preferably working on energy or bills support.
  • At least a pass in GCSE Maths or equivalent or be able to demonstrate good numeracy skills.

We care passionately about having a positive impact on our customers and as a socially-driven business, we also are equally passionate about our society, our environment and our staff. We have committed to providing the Living Wage to all staff, supporting diversity and inclusion in our workforce and providing opportunities for personal and professional development for all colleagues during their time within the organisation. We are an equal opportunities employer and strongly encourage applicants from all backgrounds and walks of life.

Application Instructions

To apply, please send a CV and a cover letter of up to 500 words explaining why you want to apply for the role of customer service advisor (savings champion) at Pocket Power and why you think you would be well suited to the role, highlighting any relevant previous experience you have.

Posted on: 28 September 2021
Closed date: 24 October 2021
Tags: Admin, Advice, Information