Maidstone, Kent (On-site)
Up to £40000 per annum
Job description

Job title

Interim Head of Services (with possible potential to become permanent)


£40,000 +

Working hours

37.5 hours per week

Work location

Office based (Maidstone)

Reports to


Direct reports

Training Manager, Children & Young People Services Manager (C&YP), Adult Services Manager, Counselling Manager

Key customers

All key external funders and commissioners, external partners and sub-contractors


Externally funded services, low cost counselling (£600k+)

Asset responsibilities

As relevant for services / projects

Safeguarding level

Level 3, Designated Safeguarding Lead

Overview of role

The Interim Head of Services reports directly to the CEO and leads on the development, delivery and reporting of our full range of frontline services. Working as part of a close-knit team, they lead on external liaison with funders / potential funders, ensure service design meets the needs of the target audience as well as our strategic objectives, develop and manage budgets, oversee the services project management, reviews and reports internally and externally on KPIs.

The team

The Services team are extremely flexible, creative and forward-thinking, with high ambitions for the impact they can have on people within the community wanting to improve their mental wellbeing. The four direct reports and the Café Project Lead (reporting to Adult Services Manager) make up the management team with the Communications and Fundraising Manager and the Head of Finance and Operations. There are approximately 16 staff across Adults and C&YP, approximately 30 volunteer counsellors, and a small training team of 3. Services are a mix of commissioned, grant-funded, and self-funded, and we work in collaboration across Kent as well as other key partners within the community. There is also an administrative team of 3 who support the whole organisation.

Specific issues relating to this job

This role requires strong interpersonal and coaching skills, excellent project management experience, and a good understanding of the context within which the charity works. There are a high number of programmes / services at any one time, and the ability to spin multiple plates is key. The Head of Services leads on bid writing, quality management and safeguarding for all services.


  1. Provide leadership, coaching and support to the services management team
  2. Drive service development / funding to meet the mental health support needs of our beneficiaries
  3. Lead on project, financial and risk management for all services, and ensure all reporting completed to a high standard on time
  4. Ensure effective monitoring and reviewing of quality and impact of services; lead on safeguarding across the organisation
  5. Ensure that the organisation has appropriate capacity and capability, operational governance, processes and systems in place for effective and efficient service delivery.

Strategic responsibilities

  1. Ensure that the charity is using best practice and its expertise to create successful services that meet its strategic goals ethically, with a coherent philosophy across all delivery platforms
  2. Develop and maintain successful relations with key strategic partners for the charity, including funders, partners and sub-contractors
  3. Ensure that services are coproduced with potential / existing users, provide efficient and appropriate referral and transition routes, and build a framework for empowerment.

Financial responsibilities

  1. Lead on budgeting for proposed services, and ensure accurate and up to date financial management is maintained for all externally funded programmes
  2. Support the organisation's ongoing development of financial management of services.

Legal responsibilities

  1. Ensure legal compliance for contracts and grants
  2. Ensure that GDPR, Health & Safety, Employment Law and Safeguarding responsibilities are met
  3. Ensure that relevant policies and procedures for service delivery meet best practice standards.

Staff / volunteer management

  1. Direct line management, coaching and support of service managers.
  2. Ensure all staff within the team have positive, high quality and consistent line management, and effective CPD, and are given appropriate opportunities to develop their experience across the organisation.


This is a key senior role within the charity, and requires strong communication with people at all levels both internally and internally. The ability to hit the ground running is critical, as is strong personal time management, and an ability to empower others.


As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

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Posted on: 23 May 2022
Closed date: 22 June 2022 at 19:47
Job ref: BBBH53846
Tags: Social Care/Development