Team Administrator Jobs

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.

The Benefits Specialist role is essential in supporting disabled households receive the benefits that they are entitled to. We want to see disabled people and their families have an equal standard of living to non-disabled people. In this role you will develop and deliver training sessions and provide secondary support on more complex benefit queries.

Fixed term until March 2026, 35 hours per week. 

Location: Working at Scope's Leeds office and working from home (hybrid)

In this role you will be:

• Delivering and continually update training for energy advisers to ensure expertise in benefits advice.
• Analysing enquiry trends to inform training development and report on service enhancements.
• Ensuring timely, high-quality responses to benefits enquiries.
• Tailoring information delivery to individual needs, ensuring clarity, accuracy, and accessibility.
• Staying informed on disability-related legislation and welfare benefits to provide authoritative advice.
• Analysing inquiries to tailor training and develop robust management information.
• Creating accessible, informative content to meet the evolving needs of disabled individuals and their families.

About You 

• You will have strong experience and up to date knowledge of welfare benefits to provide accurate information and support to disabled people. Demonstrated Skills in Training or education, particularly in a support or service context
• You will have excellent communication skills, both written and verbal to be able to communicate difficult and complex information. A strong ability to convey complex information in an accessible way and engage diverse audiences.
•  Adaptability and resilience: Ability to respond positively to change while being able to work effectively with conflicting priorities.
• You will be highly organised with the capacity to manage multiple priorities when delivering training sessions and one-to-one support. A collaborative team player, capable of working effectively with internal and external stakeholders.
•  It is essential that you have a good working knowledge of IT including Microsoft Office Products. Excellent attention to detail when using databases and proficient in data analysis for service delivery improvement.
•  You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect, and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.