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Introduction to role
We are seeking a Venue & Buildings Manager to help provide effective stewardship and management of our wonderful and busy Grade II* listed church building and room hire business.
Inspire Saint James Clerkenwell is a Church of England church with two services (11am and 4pm) and a congregation of around 200 adults and 80 children. The congregation is vibrant and diverse and passionate about sharing the good news of Jesus.
A large proportion of the church’s income is generated by hiring out the crypt, church and accompanying spaces to external clients. Our ability to rent out these spaces supports the church’s broader mission and helps maintain the building for future generations. You can find out more about our venue business on our 'Crypt on the Green' website.
We are looking for someone who can take ownership of the building and the room hire business and see that the work they do supports and facilitates the ministry of the church. They will ensure that the resources we have are best utilised and that health and safety and legal obligations are fulfilled in relation to the building. This is a client facing role, where you are required to provide a professional service to all who visit the church and the variety of clients looking to use the venue as an event space.
1. Personal Qualities
This job is for you if you:
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possess a good personal and conversational manner and an ability to build rapport quickly with others
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are commercially aware, able to understand trends and needs of your customers in order to improve the venue’s revenue
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are practically-minded, always be looking for better ways of doing things
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are a team player - open to personal change, feedback and professional development
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are comfortable with sales targets and increasing revenues
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are self-motivated, able to work alone, setting priorities and managing day-to-day workload without close supervision
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are sympathetic to the beliefs and procedures of an Anglican Parish Church
3. Key Responsibilities
What you’ll be working on:
Crypt Business Management
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Leadership and line management of the Crypt team
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Take responsibility for annual targets and Crypt business plans
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Oversee outgoing business expenditure
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Product development - constantly improving the business offering, and maximising available resources to increase sales
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Monitor, develop and improve processes and infrastructure
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Assisting the bookings administrator with the routine administration of the room hire bookings, including responding promptly to client emails, showing clients around the venue, answering phone calls, responding to client requests and holiday cover
Buildings Management
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Devise, oversee and operate an annual schedule of maintenance for the Church building
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Organise, schedule and supervise regular (annual, bi-annual) maintenance contracts for key infrastructure
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Be the contact point for ad-hoc maintenance issues, either responding directly or organising appropriate contractors or volunteers
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Project manage new developments and projects to improve the facilities and other aspects of the Church building
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Liaise with health & safety consultants to develop and implement Church building policies
4. General Terms:
Location: The post will be based in the office at Inspire St James Church, EC1R 0EA, but we are open to hybrid working arrangements.
Hours: This role is provisionally 40 hours per week but we are open to discussing the possibility of reduced hours, job-shares, flexible start and finish times or compressed hours.
Benefits:
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25 days annual leave plus eight bank holidays
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Dental insurance
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Monthly Christian book allowance
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Regular social staff events including a weekly staff lunch
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Annual salary reviews and an enhanced pension package.
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Training will be provided on Manual Handling, Working at Heights, Food Hygiene, Line Management and First Aid at Work as required
All team members are expected to participate in the running of church service activities and as such there is a Genuine Occupational Requirement for the post holder to have a Christian faith.
To apply:
Please supply
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A cover letter highlighting your relevant skills and experience and expressing what excites you about the role.
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A corresponding CV limited to two pages.
Deadline: 31st March 2024. Submissions will be reviewed promptly upon receipt and interviews will be conducted on a rolling basis. The ad may close early if a successful candidate is found.
Start date: Mid-April 2024.
The client requests no contact from agencies or media sales.
Job Title:
Gallery Sales and Business Development Manager
Contract and Hours:
Permanent, full time, 36.25 hours / 5 days per week, generally worked from Monday to Friday with flexibility required for evening and weekend working to support events taking place in the Gallery.
Crafts Council aims to support flexible working and part time arrangements where it is appropriate for the role.
Salary:
£35,000 to £40,000 gross per annum based on full time working.
Reporting to
Finance and Commercial Director
About the Role
Reporting to our Finance and Commercial Director, you will be working to build revenue from the venue hire operation for the Craft Council's Gallery, situated in Islington.
With your great client relationship building skills, you will be responsible for maximising the commercial use of the venue, dealing with all event enquiries, and giving excellent client guidance. You will be dealing with all external clients, existing and new, which will include agencies, corporate partners, charities and other organisations.
All the events will be of the highest quality, with the beautiful space within this historic building being offered with the commitment to realise its full potential. By overseeing all sales, co-ordinating the diary, optimising income received and building relationships, you will ensure the venue becomes a key and competitive player within the exclusive venues of London.
This is about the ability to manage the whole process and deliver against key performance indicators in terms of commercial maximisation and usage, building relationships, managing a team and ensuring the great experience and service received makes clients want to come back time and time again.
The postholder will:
- Be responsible for generating a profitable income stream for a newly launched commercial space in the heart of Islington just off Angel tube station
- Develop and manage the staffing and event operations, with additional resource as required
- Have a strong commitment to accessibility and social justice, ensuring that we are adhering to best practice
- Assist in developing and maintaining effective teamwork across Crafts Council
- Be flexible within the broad remit of the post
- Continuously seek ways to improve personal, team and business performance
- Attend and participate in Crafts Council performance, development, and training programmes
- Ensure that you comply with all Health and Safety regulations and safe working practice as required by current legislation and the Company’s Health and Safety and Safeguarding policies and practices
- Understand the importance of equality and inclusion in the workplace
- Always promote the highest level of customer experience
How to Apply
Please provide a CV and covering letter including the following information:
- Your interest in working for the Crafts Council and this position
- Details of your relevant knowledge, skills and experience
- Tell us about a recent event / activity you have attended including what you enjoyed about it and what could have been improved
Deadline: 12 noon Tuesday 9th April 2024
Interviews: Tuesday 30th April onwards
Role to Commencement: As soon as possible from May 2024 onwards.
To apply for the role, you must be eligible to work in the UK. Crafts Council is not a sponsoring organisation.