Wilmslow, Cheshire, North West
Job description

RFEA and Walking With the Wounded (WWTW) are looking for a highly motivated self-starter with knowledge of the Armed Forces and Ex-Services charity network, with the ability to understand the challenges more vulnerable veterans have to overcome, particularly those who have entered the Criminal Justice System. This person will work closely with the Police and Crime Commissioner’s office and the Cheshire Custody suites. The role is Maternity Cover.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams in regional Police Custody suites and the community.

The successful applicant for this role will have a track record of delivering high quality results, with a strong customer focus and be capable of working independently to targets and deadlines. Strong communication, IT and organisational skills are essential along with mentoring and coaching. Experience & knowledge of the criminal justice system, local government agencies and the ability to develop a network of contacts are also required, along with a clean driving licence. NVQ Level 4 in Advice and Guidance along with a good understanding of the employment market, vocational training are highly desirable.

Specific Responsibilities


  • Support the Nova Managers and Team Leader to create and maintain strong working relationships with referring organisations in the Nova Area, including the Police and NHS Liaison and Diversion.
  • Receive details of referrals from the Nova Client Advisors, or directly.
  • Engage with veterans following first contact.
  • Register each Nova Veteran’s details on the CRM.
  • Undertake a needs assessment with each Nova Veteran.

Support Network Referrals

  • Establish a support plan with each Nova Veteran.
  • Manage referrals for Nova Veterans to organisations in the Support Network.
  • Once a referral has been made communicate to Nova Client Advisors when tracking should start.

Case Management

  • Work with Nova Veterans to ensure their effective participation in the Criminal Justice System, including acting as an Appropriate Adult.
  • Work with Nova Veterans so that they engage with the support network.
  • Re-engage with Veterans if follow up contact identifies issues.
  • When the Nova Veteran is ready, develop their employability and suitable opportunities for employment.

This role is offered initially on a one year fixed term contract, 35 hours per week, starting salary of £26,000 rising to £27,000 after six months plus benefits with job satisfaction guaranteed.

To apply please submit a covering letter and applicable CV. The closing date is Thursday 28th June 2017. Interviews will take place in early July with an immediate start.

Applicants will be required to undertake an Enhance DBS Disclosure and Police Vetting.

More about RFEA - The Forces Employment Charity
RFEA - The Forces Employment Charity

We exist to provide life-long, life-changing support, jobs and training opportunities to service leavers and veterans, irrespective of circumst... Read more

Refreshed on: 15 June 2017
Closed date: 28 June 2017
Tags: Advice, Information, Human Resources

The client requests no contact from agencies or media sales.