£30,000 per year
Permanent, Full-time
Job description

IT Operations Manager

We are looking for an experienced IT Operations Manager to manage the day to day delivery of our IT systems across the hospice and lead the development of our IT strategy.

Prospect Hospice is an ambitious and caring organisation. We are passionate about providing excellent, personalised and compassionate care; and are looking to recruit a dedicated individual who shares these values. It’s an exciting time to join us as we are undergoing a significant period of change and are looking for driven and passionate people who can help us make a real difference as we continue to evolve and grow.

Hours:  Full-time (37.5 hours per week)

What is the role?

This will be a varied role requiring a hands on approach. You will manage the IT solutions and services, working closely with external IT providers to ensure high levels of availability and security for the organisation. You will be responsible for the planning and implementation of IT policies and procedures to ensure appropriate systems and maintenance use that is consistent with company goals, industry best practices, and regulatory requirements.

Day to day responsibilities in this role will include developing, implementing and maintaining hospice systems, including the intranet, clinical IT systems, electronic archiving, retail tills and gift aid technology, NHS mail and telephone systems. You will support all users of IT systems within the hospice with their day to day IT requirements, including some simple tasks such as password resets (with a move to automation) and folder access requirements, setting up, maintaining and deleting  email accounts for current staff, new starters and leavers. Ensuring all new starters receive appropriate IT induction training.

On a strategic level you will be responsible for continually evaluating technology usage to ensure we are using the most appropriate technology, and contribute to the business cases for technology investments. You will be the lead in capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

About you:

  • Experience of modern technologies including Office 365, SharePoint, cloud technologies and remote desktop solutions
  • Excellent communication skills enabling interaction with all levels of the business (including written and oral communication where appropriate)
  • The ability to problem solve, work without supervision, multi-task and prioritise.
  • Analytical and logical thought processes, ability to relate and coordinate requirements across the business or develop structured solutions
  • Microsoft Certification
  • A willingness to be on-call, work occasional unsocial hours and the ability to work flexibly

It would also be great if you have:

  • Knowledge of ITSM best practices and service level management
  • Experience of working with and managing third party suppliers
  • Knowledge of IT security best practices
  • Experience of working in a multi-sited location company

A little bit about us

We are an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire. It is the only dedicated provider of specialist end of life care services within the area. The Hospice’s multi-professionals teams support people in the community, in care homes, at the Great Western Hospital and at the Hospice in Wroughton. Care is also extended to the families and friends of patients.

It takes a special sort of person to join our team so if you could see yourself in the IT Operations Manager role, please apply.

What we offer

We are changing and growing. It’s an exciting time to join an independent local charity where everyone’s ideas are encouraged and staff participation is really important to us.

We’ll also provide you with a welcoming and supportive working environment, other benefits include:

  • 27 days annual leave entitlement (pro rata for part-time)
  • Contributory pension scheme (NHS transferrable)
  • Employee Assistance Programme
  • Family-friendly policies and practice
  • Supportive induction, and training and development
  • Free parking

Interviews will be held on 11th September 2020

Equality & Diversity

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

Unfortunately, due to the high volume of applications that we received, it is not possible to respond to everyone. If you have not heard from us within 2 weeks, following the closing date of this vacancy, your application will have been unsuccessful.


Refreshed on: 22 August 2020
Closed date: 31 August 2020
Job ref: ITM13082020
Tags: IT, Operations