A fantastic opportunity has arisen for a Helpline Advisor to join a leading occupational benevolent organisation on a fixed term contract, until July 2024. Our client specialises in providing help and assistance to professional people and their families impacted by adverse circumstances. The charity provides independent advice, guidance, case management and grant giving for people encountering a wide range of concerns including financial, health, housing, and wellbeing issues.
Managing multiple referrals at a time, the Helpline Advisor will be responsible for assessing and prioritising complex client needs and providing practical help and advice to people in need. Acting as first point of contact for new and existing clients, you will determine how the charity can best support clients through the provision of advice and guidance, signposting, referral to service delivery partners and grant applications. You will sensitively manage your client caseload, writing detailed and objective case reports to request authorisation of grants and services and provide benefit/grant checks as required.
Ideally, you will have experience of providing advice and signposting, be skilled in assessing complex situations and providing practical, long-term, and sustainable solutions. With proven knowledge of the benefits and welfare system, you will have the ability to research and investigate client issues and will provide a high-quality customer service. A pro-active, dynamic, and empathetic individual, you will have excellent communication and administrative skills and will be happy to work on your own initiative within a small but growing team.
The role is London based with hybrid working (2 days a week in the office, one being Tuesday).
To apply please initially upload your CV in word format, as well as 1 page cover letter, expressing your interest in the role. These will be reviewed on a rolling basis.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.