Prospectus is delighted to be working with a leading health organisation to recruit a Helpline Support and Information Manager to join their Services and Support Team. Our client drives research for, and campaigns on behalf of, the thousands of people across the UK who live with this well-known health condition.
As their Helpline Support and Information Manager, you will effectively and efficiently manage the day-to-day operational delivery of high quality, impactful helpline services using best practice to meet the needs of people affected. Leading a team of delivery staff, you will manage the provision of emotional support and information that empowers the charity's service users to live to their full potential, take an active role in their treatment and secure the care and support they need. As a key member of the Helpline Services Management Team, you will contribute to the leadership, planning and policy formulation of the department, as well as work collaboratively with Helpline Specialist and Project Managers to prepare staff and embed new services within the helpline.
To be considered, you will have substantial experience of successfully managing the delivery and continuous development of a public facing, multi-channel information and support service, ideally through a helpline or equivalent. You will be a strong leader with significant experience of developing and embedding a new service from implementation through to monitoring and evaluation. This is a crucial role for the charity, and as such a good knowledge of healthcare and social care systems is essential, as is the ability to focus on impact and deliver outstanding results in a team environment.
To find out more, please submit a CV (Word format) via our website; cover letters are not required at this stage. Further information will be provided to candidates shortlisted by Prospectus.