Revitalise is a national charity, providing relaxing, safe and fully supported respite holidays for disabled people and carers for over 50 years. Their aim is to enable disabled people throughout the UK to access essential breaks with care and enjoyment, and provide inspirational opportunities for volunteers. Revitalise are currently recruiting for a part-time Sales and Reservations Agent (16 hours per week), providing exceptional customer service support for all beneficiaries.
This is an exciting opportunity for an experienced customer service professional to work as part of a high-performing Sales and Reservations function, ensuring a high quality guest experience for all beneficiaries. You will ensure that all enquiries are managed, and that all guests and potential guests are encouraged to book and promote Revitalise to their friends and family. You will maximise guest occupancy and income, focusing on achieving revenue targets, effective conversion, productivity and growth, while ensuring guests are provided with the highest quality of service.
To apply for this role, you will be a skilled customer service professional with experience of working to targets. You will be warm and approachable in your manner with the ability to build constructive collaborative relationships with a variety of internal and external contacts to achieve identified objectives. You will come with a commercial awareness of increasing occupancy for revenue purposes, whilst ensuring the highest quality of customer support. You will have previous experience of operating and optimising an online bookings and CRM system, as well as experience of telephony systems.
To apply for this exciting opportunity, please initially submit your CV (in Word format). Suitable candidates will then be contacted and will be asked to complete a supporting statement (cover letters are not required at this stage).
Please note, the client are looking to appoint for this role as soon as possible so please only apply if you are available immediately or have no more than a 2 week notice period.
Please also note, this role is offered on a part-time basis (16 hours per week), with set days being Thursday and Friday 9.00am - 5.30pm and will require the person to be based in the office (Old Street) once a week.
As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.