Islington, Greater London (Hybrid)
£34,000 per year
Permanent, Full-time
Job description

Revitalise is a national charity, providing relaxing, safe and fully supported respite holidays for disabled people and carers for over 50 years. Their aim is to enable disabled people throughout the UK to access essential breaks with care and enjoyment, and provide inspirational opportunities for volunteers. Revitalise are currently recruiting a dynamic Team Manager to oversee their Sales and Reservations function, providing exceptional customer service support for all beneficiaries.

This is an exciting opportunity for an experienced customer service professional to lead a high-performing Sales and Reservations function, ensuring a high quality guest experience for all beneficiaries. As Team Manager you will provide effective leadership to a small team of Sales Advisors, encouraging a positive, high performing and collaborative working environment. You will ensure that all enquiries are managed, and that all guests and potential guests are encouraged to book and promote Revitalise to their friends and family. You will maximise guest occupancy and income, focusing on achieving revenue targets, effective conversion, productivity and growth, while ensuring guests are provided with the highest quality of service. You will also provide robust reporting, complaints handling and will liaise with internal stakeholders to coordinate efficient guest arrivals.

To apply for this role, you will be a skilled customer service professional, with significant experience of managing a customer-focussed team and working to targets. You will be warm and approachable in your manner with the ability to build constructive collaborative relationships with a variety of internal and external contacts to achieve identified objectives. You will come with a commercial awareness of increasing occupancy for revenue purposes, whilst ensuring the highest quality of customer support. You will have previous experience of operating and optimising an online bookings and CRM system, as well as experience of telephony systems, and developing systems for performance monitoring purposes.

To apply for this exciting opportunity, please initially submit your CV (in Word format). Suitable candidates will then be contacted and will be asked to complete a supporting statement (cover letters are not required at this stage).

As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

First stage interviews - week commencing Monday 14th February

More about Prospectus

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Posted on: 27 January 2022
Closed date: 10 February 2022 at 23:59
Job ref: hq00180293
Tags: Operations