Prospectus is excited to be partnering with Breast Cancer Care and Breast Cancer Now to help them recruit for a new Senior Supporter Care Manager to join a high performing team. This role is offered on a full time permanent basis paying between £40,000 and £44,000 per annum to be based in their Central London office.
Breast Cancer Care and Breast Cancer Now have united to create one charity for everyone affected by breast cancer. From April this year, they will be the UK's first comprehensive breast cancer charity. From research to care, the new charity will have people affected by breast cancer at its heart, providing support for today and hope for the future.
You will be responsible for ensuring an excellent experience for anyone who supports them while ensuring all activity is fully compliant with regulations. With a joint focus, you will aim to ensure excellent supporter care to fundraising audiences and manage the Fundraising Compliance Lead who works to ensure all fundraising is compliant. You will manage operations delivered both in-house and through external agencies, creating and sustaining systems and processes to ensure that their supporters receive the highest standard of response handling.
They are looking for someone with substantial experience of managing supporter or customer engagement operations and working knowledge compliance in a high volume fundraising environment. Ideally you would have experience in developing Supporter Care processes and procedures, whilst delivering team KPI's in similar setting.
At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.