We are looking to increase our pool of frontline Night Concierge Workers who are interested in registering for upcoming temporary roles.
As a Night Concierge Worker, you will work to provide a high quality waking night service to customers with complex support needs living in supported housing accommodation. You will provide a welcoming and responsive service to all customers and visitors, ensuring their safety and the safety of the building is maintained at all times. You will be accessible and responsive to customers' concerns and complaints, and will conduct wellbeing checks on vulnerable customers when required. As a Night Concierge Worker you will accurately record any contact with customers, as set out in organisational policy, and will report any repairs and maintenance as and when they arise.
To be considered for this role you must be able to demonstrate a continual commitment to engaging with vulnerable customers with complex needs. You will be calm and assertive when faced with challenging situations, and will be empathetic and responsive in your approach. You will also have a good understanding of written and spoken English, being able to complete reports and handovers using clear and logical language. You will have a positive and proactive approach to carrying out all duties required during the night shift, and will overall be passionate about providing a high quality concierge service for some of society's most vulnerable.
Please initially apply with a Word format copy of your CV - candidates demonstrating suitable experience will then be contacted.
Please only apply if you are available asap for temporary work and have a DBS issued within the last year, or registered to the online update service.