London, Greater London
£36,300 to £40,100 per annum
Permanent, Full-time
Job description

Prospectus is delighted to be working exclusively with JDRF in their search for a Supporter Care Manager. JDRF are committed to eradicating type 1 diabetes and their research has led to new developments in diabetes technology and treatment and is laying the foundations for a cure. They support everyone living with type 1 diabetes, by working with policy makers to increase availability of treatments and by providing information and resources to help people manage their condition.

This exciting and pivotal role will develop and implement JDRF's supporter care and stewardship strategy, driving for a best-in-class supporter experience from first contact throughout the supporter journey, in order to maximise income.

The post holder will lead on the establishment of a data-driven “relationship fundraising” approach, personally stewarding higher value DIY fundraisers, and overseeing their team's stewardship portfolio and triaging of supporters for handover to other teams when required.

In order to be successful you will have experience of supporter care in the charity sector and will have worked in an individual giving or community fundraising setting. Experience of improving business process, capturing and using supporter data to make decisions will be key as will successfully leading a fundraising team working in a fast-paced environment. A passion for the eradication of type 1 diabetes is of course essential!

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.

More about Prospectus

We believe our clients change the world for individuals, communities and society. For over 60 years Prospectus has been working across the UK a... Read more

Posted on: 25 November 2021
Closing date: 08 December 2021
Job ref: HQ00179897
Tags: Fundraising, Management
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