How to apply
Are you exceptional at managing relationships?
Prospectus is excited to be collaborating with an international aid organisation to source their new Fundraising Supplier and Operations Manager, this person will succeed within a dedicated and passionate team on a permanent basis.
Succeeding within the Fundraising team you will actively role will lead on managing the day to day and long term relationship with two major external suppliers who are tasked with donation processing and telecommunications for the charity. You will effectively ensure that these relationships are developed and managed to ensure that requirements are fully understood and performed to the highest standards. This will require regular communications to ensure that SLA's are honoured and excellent customer service is being provided to donors. Through the management of the Supporter Services Coordinator, the role will also oversee and support Gift Aid management and the financial reconciliation of income processed by the charity's suppliers.
The successful candidate will have exceptional experience in managing relationships and ideally with 3rd party suppliers, hands on fundraising operations is also highly desired as is experience working within a complex and busy environment. You will have knowledge of Gift Aid and will be adept at resolving complex queries from supporters. Although you do not need to be technically adept, a good understanding of data and technologies, as well as the ability to communicate complex information to a wide variety of stakeholders is also highly desired. Experience of UK charity database systems is desirable, but not essential.
If you would like to find out more about this role, or if you have any additional questions, please don't hesitate to get in touch. To register your interest in this position, please submit a Word version of your CV; cover letters are not required at this stage. A full job description will be provided to candidates shortlisted by Prospectus.